Server/Cashier/Front Desk Resume Example
Focused Server, Cashier, Front of House Team Member with over 10 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.
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- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed 30-50 transactions per day with exceptional accuracy.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales. As well as, answered questions about menu selections and made recommendations when requested.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
- Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
- Correctly calculated charges, issued bills and collected payments.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Answered questions about menu selections and made recommendations when requested. As well as, appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests. As well as, demonstrated awareness of liability issues and the law by confirming legal drinking age.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
- Provided trustworthy and reliable residential housekeeper services.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs.
- Unobtrusive performed duties when residents were home while efficiently completed all tasks.
- Used non-allergenic natural smelling air fresheners to leave residences smelling as terrific as they looked.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coached new housekeepers by demonstrating approved cleaning procedures.
- Entered customers' transactions into computer to record payments and issued computer-generated receipts, and updated accounts.
- Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Sold bank accounts to new prospective customers. As well as, offered available products and solutions to meet diverse requirements.
- Routinely reviewed, and contacted delinquent account holders to collect and reconcile accounts through approved channels. As well as, interfaced with customers to bring accounts current with suitable repayment plans.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Reached out to customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain detail of complaints.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
FAYETTEVILLE TECH. C.C | City
Indeed Assessments
Customer Focus & Orientation Proficient
October 2020
Responding to customer situations with sensitivity.
Full results: Proficient
Memorization Expert
October 2020
Committing product or merchandise information to memory and recalling at a later time.
Full results: Expert
Food Service: Customer Situations Proficient
October 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
Full results: Proficient
English and Portuguese
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Resume Overview
School Attended
- FAYETTEVILLE TECH. C.C
Job Titles Held:
- Server/Cashier/Front Desk
- Server/Hostess/Cashier
- Housekeeping Team Leader
- Account Representative
Degrees
- 08/2007 GED
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