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Server/Cashier/Front Desk Resume Example

Resume Score: 80%

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VW
SERVER/CASHIER/FRONT DESK
Summary

Focused Server, Cashier, Front of House Team Member with over 10 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.

Skills
  • *Ability to Work Under Pressure (10 years)
  • *Point of Sale (POS) system operation (10 years)
  • Strategic account development and management
  • Sales proposal and expertise
  • Investigative research and account reconciliation
  • Processing payments of cash, debit and/or credit
  • Web technologies and services
  • Product recommendations with effective upsale
  • Multi-line phone systems
  • Reservations specialist
  • Able to learn new tasks quickly, and effectively
  • Professional appearance, attitude, and demeanor
  • Excellent attention to detail and multitasking
  • Ability to work independently as well as in a team
Experience
09/2017 - 03/2020Server/Cashier/Front DeskCompany Name | City, State
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed 30-50 transactions per day with exceptional accuracy.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales. As well as, answered questions about menu selections and made recommendations when requested.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
09/2015 - 08/2017Server/Hostess/CashierCompany Name | City, State
  • Correctly calculated charges, issued bills and collected payments.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Answered questions about menu selections and made recommendations when requested. As well as, appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests. As well as, demonstrated awareness of liability issues and the law by confirming legal drinking age.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
03/2012 - 11/2014Housekeeping Team LeaderCompany Name | City, State
  • Provided trustworthy and reliable residential housekeeper services.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs.
  • Unobtrusive performed duties when residents were home while efficiently completed all tasks.
  • Used non-allergenic natural smelling air fresheners to leave residences smelling as terrific as they looked.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Coached new housekeepers by demonstrating approved cleaning procedures.
11/2007 - 08/2009Account RepresentativeCompany Name | City, State
  • Entered customers' transactions into computer to record payments and issued computer-generated receipts, and updated accounts.
  • Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Sold bank accounts to new prospective customers. As well as, offered available products and solutions to meet diverse requirements.
  • Routinely reviewed, and contacted delinquent account holders to collect and reconcile accounts through approved channels. As well as, interfaced with customers to bring accounts current with suitable repayment plans.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Reached out to customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain detail of complaints.
  • Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
Education and Assessments
08/2007GED
FAYETTEVILLE TECH. C.C | City

Indeed Assessments

Customer Focus & Orientation Proficient

October 2020

Responding to customer situations with sensitivity.

Full results: Proficient

Memorization Expert

October 2020

Committing product or merchandise information to memory and recalling at a later time.

Full results: Expert

Food Service: Customer Situations Proficient

October 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.

Full results: Proficient

Languages

English and Portuguese

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Resume Overview

School Attended

  • FAYETTEVILLE TECH. C.C

Job Titles Held:

  • Server/Cashier/Front Desk
  • Server/Hostess/Cashier
  • Housekeeping Team Leader
  • Account Representative

Degrees

  • 08/2007 GED

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