Livecareer-Resume
Jessica
Claire
25 years of customer service with a smile
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic retail professional with 25 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • POS systems
  • Staff mentoring
  • Cash register operation
  • Product recommendations
  • Customer assistance
  • Cash drawer balancing
  • Payment processing
  • ID verification
  • Liquor regulations and compliance
  • Ordering and stocking
  • Credit and cash transactions
  • Bank deposits
Education and Training
Sweetwater High School National City, CA Expected in 06/1990 – – High School Diploma : - GPA :
Southwestern College Chula Vista, CA Expected in – – : - GPA :
Experience
Founding Farmers - Server/cashier
Potomac, MD, 07/2019 - 07/2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
Davis Tool - Bartender
Hillsboro, OR, 03/2015 - 04/2018
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
Troon Golf, L.L.C. - Manager
Santa Rosa, CA, 06/2007 - 07/2014
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Completed daily sales reports and analyzed metrics to identify trends.
Galley At The Marina - Lead Server
City, STATE, 09/1995 - 12/2013
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained new servers on menu items and restaurant standards.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Served high volume of tables at once and simultaneously supervised serving staff.

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Sweetwater High School
  • Southwestern College

Job Titles Held:

  • Server/cashier
  • Bartender
  • Manager
  • Lead Server

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

*As seen in: