Jessica
Claire
25 years of customer service with a smile
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Enthusiastic retail professional with 25 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Skills
- POS systems
- Staff mentoring
- Cash register operation
- Product recommendations
- Customer assistance
- Cash drawer balancing
- Payment processing
- ID verification
- Liquor regulations and compliance
- Ordering and stocking
- Credit and cash transactions
- Bank deposits
Education and Training
Sweetwater High School National City, CA Expected in 06/1990 ā ā High School Diploma : - :
Southwestern College Chula Vista, CA Expected in ā ā
Experience
Founding Farmers - Server/cashier
Potomac, MD, 07/2019 - 07/2021
Potomac, MD, 07/2019 - 07/2021
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer service.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
Davis Tool - Bartender
Hillsboro, OR, 03/2015 - 04/2018
Hillsboro, OR, 03/2015 - 04/2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
Troon Golf, L.L.C. - Manager
Santa Rosa, CA, 06/2007 - 07/2014
Santa Rosa, CA, 06/2007 - 07/2014
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Completed daily sales reports and analyzed metrics to identify trends.
Galley At The Marina - Lead Server
City, STATE, 09/1995 - 12/2013
City, STATE, 09/1995 - 12/2013
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained new servers on menu items and restaurant standards.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Served high volume of tables at once and simultaneously supervised serving staff.
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Resume Overview
School Attended
- Sweetwater High School
- Southwestern College
Job Titles Held:
- Server/cashier
- Bartender
- Manager
- Lead Server
Degrees
- High School Diploma
- Some College (No Degree)
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