Livecareer-Resume
Jessica
Claire
25 years of customer service with a smile
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic retail professional with 25 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • POS systems
  • Staff mentoring
  • Cash register operation
  • Product recommendations
  • Customer assistance
  • Cash drawer balancing
  • Payment processing
  • ID verification
  • Liquor regulations and compliance
  • Ordering and stocking
  • Credit and cash transactions
  • Bank deposits
Education and Training
Sweetwater High School National City, CA Expected in 06/1990 High School Diploma : - GPA :
Southwestern College Chula Vista, CA Expected in : - GPA :
Experience
Founding Farmers - Server/cashier
Potomac, MD, 07/2019 - 07/2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
Davis Tool - Bartender
Hillsboro, OR, 03/2015 - 04/2018
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
Troon Golf, L.L.C. - Manager
Santa Rosa, CA, 06/2007 - 07/2014
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Completed daily sales reports and analyzed metrics to identify trends.
Galley At The Marina - Lead Server
City, STATE, 09/1995 - 12/2013
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained new servers on menu items and restaurant standards.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Served high volume of tables at once and simultaneously supervised serving staff.

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Resume Overview

School Attended

  • Sweetwater High School
  • Southwestern College

Job Titles Held:

  • Server/cashier
  • Bartender
  • Manager
  • Lead Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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