Server Bartender Trainer Shift Lead resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I started bussing and hosting at 16. Since I can remember, I've always wanted to serve, not in the aspect of just food and beverage, but in the sense of serving a purpose and extending knowledge. I since have climbed the ladder as such is nature's way. I always said if I was going to leave my family at Chilis, I doubt it would be in food service again. I've since have had children and they are growing (way too fast). I decided it was time to look within, to see what my passion really is. My Grandfather, was a actor/tv personality/radio personality, he always made me proud that he chose to share his voice with the community. Loved that he took such pride in being a face for our community. Thank you.
Skills
Excellent communication skills, prefer team settings, Eagerness to perform, Team leader-also thrive in a loyal leadership approach, like to stay busy and constantly have a task at hand, single Mom of 3 beautiful girls; listening skills on point, as well as defusing situations and looking ahead to prevent such said situations, love ALL music, being a Gemini I love to know what's happening ALWAYS. NPR is my favorite station and I'm always ready and willing to help anyone out anyway I possibly can, I continue to try to be a shining example for my children as well as everyone else's. Just trying to be better than I was yesterday ❤
Work History
08/2011 to Current
Server/Bartender/Trainer/Shift LeadVillage Green Companies – Largo, FL,
Being super friendly and helpful was my most important task. Creating a report with regular guests and keeping them coming back is a great achievement of mine. Resposnible for own work ethic as well as trying to keep moral up. Trained new hires, as well as kept my own training up to date.
Mulititasked and thought intelligently under pressure on my feet. Problem solving is a great passion of mine. Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business. Prepared beverages and filled food orders for customers. Checked identification to enforce age regulations for alcoholic beverages. Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns. Greeted and maintained relationships with regular customers. Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales. Increased sales by upselling to customers. Served needs of customers in busy environment. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
12/2005 to 06/2006
Assistant ManagerVillage Inn Restaurant – City, STATE,
Trained team members in successful strategies to meet operational and sales targets. Established and optimized schedules to keep coverage and service in line with forecasted demands. Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Monitored employee performance and developed improvement plans. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Communicated with managers of other departments to maintain transparency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to raise customer satisfaction ratings. Attended monthly sales meetings and reported pertinent information to employees. Developed and managed employee schedules, balancing individual requests and requirements with business needs. Onboarded new employees, including training, mentoring and new hire documentation.
Mentored member sales team in applying effective sales techniques and delivering top-notch customer service. Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency. Planned team-building exercises to increase employee performance and job satisfaction.
Assisted Manager in interview process of prospective employees and provided feedback. Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume. Provided current employees options for additional training opportunities. Applied customer feedback to develop process improvements and support long-term business needs.
Completed inventory counts to verify stock levels, address discrepancies and forecast future needs. Strengthened promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Provided weekly work schedules to employees to accommodate business demands and vacation requests. Created and implemented incentive initiative for on-the-job safety and achieved years with no Workers' Compensation claims.
05/2000 to 12/2005
Server/TrainerVillage Inn Restaurant – City, STATE,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Supervised restocking of salad bar and buffet for lunch and dinner service. Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns. Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business. Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean. Prepared beverages and filled food orders for customers.
Education
Expected in 05/2002
High School Diploma : Thomas Jefferson High School - Cedar Rapids, IA GPA:
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