Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Committed and hardworking when it getting the job done correctly with 7 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Skills
  • Food and beverage pairings
  • Brand Representative
  • Accounting
  • American Sign Language
  • Basic Cash register/Credit
  • Customer service
  • Customer assistance
  • English
  • Inventory management
  • Inventory
  • Managing
  • Basic Math
  • Multi-tasking
  • Packaging
  • Policies
  • POS
  • Processes
  • Sales
  • Scanning
  • Spanish
  • Telephone etiquette
  • Sales expertise
  • Menu Memorization
  • Performance improvement
  • Food spoilage prevention
  • Front-of-house display creation
  • High-Volume Dining
  • Point of Sale Knowledge
Education
University Of Houston Houston, TX Expected in 08/2023 Bachelor of Arts : Studio Arts - GPA :
Morton Ranch High School , Expected in Diploma : - GPA :
Work History
American Dining Creations - Server/Bartender Trainer
Albany, NY, 08/2020 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic a brunch restaurant while maintaining calm, professional demeanor.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Holistic Industries - Cashier/Barista
Westborough, MA, 06/2017 - 09/2021
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created original artwork for specials board display daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Prioritized drink requests while managing interruptions.
  • Memorized ingredients and recipes for many specialty drinks.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Abercrombie & Fitch/Hollister - Brand Representative
City, STATE, 05/2016 - 09/2016
  • Provided customer service using extensive knowledge of clothing trends.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Cleaned, closed and secured store at end of shift.
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Nestle Tollhouse - Cashier/Baker
City, STATE, 03/2016 - 07/2016
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed inventory, labor, expenses and other operational processes.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

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Resume Overview

School Attended

  • University Of Houston
  • Morton Ranch High School

Job Titles Held:

  • Server/Bartender Trainer
  • Cashier/Barista
  • Brand Representative
  • Cashier/Baker

Degrees

  • Bachelor of Arts
  • Diploma

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