Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Committed and hardworking when it getting the job done correctly with 7 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
- Food and beverage pairings
- Brand Representative
- Accounting
- American Sign Language
- Basic Cash register/Credit
- Customer service
- Customer assistance
- English
- Inventory management
- Inventory
- Managing
- Basic Math
- Multi-tasking
- Packaging
- Policies
- POS
- Processes
- Sales
- Scanning
- Spanish
- Telephone etiquette
- Sales expertise
- Menu Memorization
- Performance improvement
- Food spoilage prevention
- Front-of-house display creation
- High-Volume Dining
- Point of Sale Knowledge
Education
University Of Houston Houston, TX Expected in 08/2023 – – Bachelor of Arts : Studio Arts - :
Morton Ranch High School Diploma : - :
Work History
American Dining Creations - Server/Bartender Trainer
Albany, NY, 08/2020 - Current
Albany, NY, 08/2020 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic a brunch restaurant while maintaining calm, professional demeanor.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Holistic Industries - Cashier/Barista
Westborough, MA, 06/2017 - 09/2021
Westborough, MA, 06/2017 - 09/2021
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created original artwork for specials board display daily.
- Cleaned counters, machines, utensils and seating areas daily.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Prioritized drink requests while managing interruptions.
- Memorized ingredients and recipes for many specialty drinks.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Abercrombie & Fitch/Hollister - Brand Representative
City, STATE, 05/2016 - 09/2016
City, STATE, 05/2016 - 09/2016
- Provided customer service using extensive knowledge of clothing trends.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Cleaned, closed and secured store at end of shift.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with locating and choosing merchandise in any store department.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Nestle Tollhouse - Cashier/Baker
City, STATE, 03/2016 - 07/2016
City, STATE, 03/2016 - 07/2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed inventory, labor, expenses and other operational processes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
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Resume Overview
School Attended
- University Of Houston
- Morton Ranch High School
Job Titles Held:
- Server/Bartender Trainer
- Cashier/Barista
- Brand Representative
- Cashier/Baker
Degrees
- Bachelor of Arts
- Diploma
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