SEARCH

Server/Bartender Shift Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SERVER/BARTENDER SHIFT MANAGER
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Certified Reimbursement Specialist (CRMS)
  • Microsoft Office
  • Dining customer service
  • Point of Sale (POS) system operations
  • Relationship management
Experience
Pietro's Radnor | Server/Bartender | Radnor, PaServer/Bartender Shift Manager11/2017 - Current
  • Ensure customers enjoy their experience and leave happy Build clientele Provide guests with information about local areas, including giving directions.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Collect payments from customers.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Take orders from patrons for food or beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Delaware Valley Tennis Academy | Bryn Mawr, PAAdministrative Assistant01/2014 - 09/2016
  • Upsell court contracts and lessons Book tennis lessons and make tennis pro's schedule Write court contracts and sell court time Maintain scheduling and event calendars.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Use computers for various applications, such as database management or word processing.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed phone calls from clients when Owner was unavailable and provided informative answers to questions.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Scoogi's Classic Italian | Flourtown, PaBartender08/2012 - 03/2014
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Prepared and served over 100 drinks per shift in high-volume fast-paced environment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%.
Bensi Restaurant | North Wales, PAAssistant Manager11/2009 - 08/2012
  • Skillfully anticipated and addressed guests' service needs Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Count money and make bank deposits.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
Education and Training
Delaware County Community College | PAAssociate in Medical Billing and CodingExpected in 05/2020

GPA: 3.6

  • Dean's List Honoree 2017, 2018, 2019
  • Phi Theta Kappa Member
Certifications

Certified Reimbursement Specialist since 2019

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pietro's Radnor | Server/Bartender
  • Delaware Valley Tennis Academy
  • Scoogi's Classic Italian
  • Bensi Restaurant

School Attended

  • Delaware County Community College

Job Titles Held:

  • Server/Bartender Shift Manager
  • Administrative Assistant
  • Bartender
  • Assistant Manager

Degrees

  • Associate in Medical Billing and Coding

Similar Resumes

View All
Bartender-Shift-Manager-resume-sample

Bartender Shift Manager

Longhorn Steakhouse

Utica, Kentucky