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Server/Bartender Shift Manager Resume Example

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SN
SERVER/BARTENDER SHIFT MANAGER
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Certified Reimbursement Specialist (CRMS)
  • Microsoft Office
  • Dining customer service
  • Point of Sale (POS) system operations
  • Relationship management
Experience
Cenergy | Troy , MIServer/Bartender Shift Manager11/2017 - Current
  • Ensure customers enjoy their experience and leave happy Build clientele Provide guests with information about local areas, including giving directions.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Collect payments from customers.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Take orders from patrons for food or beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Accor Hotels | New York , NYAdministrative Assistant01/2014 - 09/2016
  • Upsell court contracts and lessons Book tennis lessons and make tennis pro's schedule Write court contracts and sell court time Maintain scheduling and event calendars.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Use computers for various applications, such as database management or word processing.
  • Greet visitors or callers and handle their inquiries or direct themto the appropriate persons according to their needs.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed phone calls from clients when Owner was unavailable and provided informative answers to questions.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Foot Locker | Philadelphia , PABartender08/2012 - 03/2014
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Prepared and served over 100 drinks per shift in high-volume fast-paced environment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%.
Bensi Restaurant | City , STATEAssistant Manager11/2009 - 08/2012
  • Skillfully anticipated and addressed guests' service needs Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Count money and make bank deposits.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
Education and Training
Delaware County Community College | StateAssociate in Medical Billing and CodingExpected in 05/2020

GPA: 3.6

  • Dean's List Honoree 2017, 2018, 2019
  • Phi Theta Kappa Member
Certifications

Certified Reimbursement Specialist since 2019

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Delaware County Community College

Job Titles Held:

  • Server/Bartender Shift Manager
  • Administrative Assistant
  • Bartender
  • Assistant Manager

Degrees

  • Associate in Medical Billing and Coding

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