Server/Bartender Shift Manager Resume Example
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SERVER/BARTENDER SHIFT MANAGER
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skills
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Experience
Cenergy | Troy , MIServer/Bartender Shift Manager11/2017 - Current
- Ensure customers enjoy their experience and leave happy Build clientele Provide guests with information about local areas, including giving directions.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Collect payments from customers.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Take orders from patrons for food or beverages.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize team productivity.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Cultivated customer loyalty by training team members in industry-leading service standards.
Accor Hotels | New York , NYAdministrative Assistant01/2014 - 09/2016
- Upsell court contracts and lessons Book tennis lessons and make tennis pro's schedule Write court contracts and sell court time Maintain scheduling and event calendars.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Use computers for various applications, such as database management or word processing.
- Greet visitors or callers and handle their inquiries or direct themto the appropriate persons according to their needs.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Managed phone calls from clients when Owner was unavailable and provided informative answers to questions.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Foot Locker | Philadelphia , PABartender08/2012 - 03/2014
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Prepared and served over 100 drinks per shift in high-volume fast-paced environment.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Reduced inventory losses by creating new drink menu items to move older products.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%.
Bensi Restaurant | City , STATEAssistant Manager11/2009 - 08/2012
- Skillfully anticipated and addressed guests' service needs Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Count money and make bank deposits.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated daily tasks to team members to optimize team productivity.
Education and Training
Delaware County Community College | StateAssociate in Medical Billing and CodingExpected in 05/2020
GPA: 3.6
- Dean's List Honoree 2017, 2018, 2019
- Phi Theta Kappa Member
Certifications
Certified Reimbursement Specialist since 2019
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Resume Overview
School Attended
- Delaware County Community College
Job Titles Held:
- Server/Bartender Shift Manager
- Administrative Assistant
- Bartender
- Assistant Manager
Degrees
- Associate in Medical Billing and Coding
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