Livecareer-Resume

Server Bartender Shift Lead Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Looking for a company I can grow with. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Proactive manager with experience over 5 years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Hardworking and motivated team member with 20 years of experience and record of success in the restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. OffJessicag knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Customer-oriented [Job Title] well-versed in overseeing movement of liquor, beer and specialty drinks. Diligent in intricate supply restocking tasks and customer area cleanliness. Strong team leader and bar staff trainer lends hands-on organization and understanding to approach. Practice and follow all food and safety guidelines when it comes to preparing and serving food and drinks. Sociable team member skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivJessicag friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Safe serving knowledge
  • Dining customer service
  • Proficient in mixology
  • Liquor, wine and food service
  • Effective customer upselling
  • Maintaining glassware stock
  • Price memorization
  • Menu knowledge
  • Table Bussing
  • Beer, wine and cocktails
  • Menu memorization
  • Contract development and management
  • Dish preparation
  • Outstanding customer service
  • Point of Sale (POS) system operations
  • Health codes compliance
  • Suggestive selling
  • Check payment processing
  • Food safety understanding
  • Buffet setup and takedown
  • Alcohol ordJessicag
  • Table setting arrangements
  • Food inspection
  • Issue and conflict resolution
  • Anticipating guest needs
  • Employee training
  • Maintaining a clean bar
  • Organizational ability
  • Outgoing personality
  • Regulatory compliance
  • Key accounts and territory management
  • Cocktail list development
  • Safe food handling
  • Marketing
  • Seating assignment preparation
  • Service-oriented mindset
  • Balancing the cash register
  • Workforce Management
  • Multitasking
  • Elegant garnish station setup
  • Excellent judgment
  • Dining crew workflow optimization
  • Sales Techniques
  • Lead generation
  • Food service
  • Relationship management
  • Marketing and sales experience
  • Basic accounting
  • Quality control
  • Food preparation
  • Staff development
  • Able to stand 16 hours
  • Cash and credit transactions
  • Systems and automation applications
  • Cash register operation
  • Courteous
  • Service prioritization
Education and Training
Mesquite High School Mesquite, TX Expected in 05/2001 High School Diploma : - GPA :
Ogle School Of Hair Skin Nails Dallas, TX, Expected in 08/2008 Cosmetology License : Cosmetology Education - GPA :
Experience
Landry's - Server, Bartender, Shift Lead
Colorado Springs, CO, 05/2016 - 09/2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Managed and mentored 5 floor staff members while serving my own guests as well.
  • Delegated tasks to employees and monitored activities and task completion.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Provided exceptional service to multiple customers per day at our brunch establishment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over a 100 drinks per shift in high-volume brunch shift environment.
Green Door Public House - Server, Bartender
City, STATE, 07/2014 - 05/2016
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Prepared over hundreds of mixed drinks and poured wine, beer and nonalcoholic beverages for average of 150-200 patrons per shift.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Provided exceptional service to multiple customers per day at a bar establishment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Prepared and served over hundreds drinks per shift in high-volume bar environment.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
Buffalo Wild Wings - Server, Bartender, Shift Lead
City, STATE, 07/2009 - 06/2014
  • Managed and mentored 12 staff members.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to multiple customers per day at sports bar establishment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of multiple patrons per shift.
  • Trained 4 new bartenders in 2 to increase knowledge of drink preparation and upselling techniques.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Assisted with performance reviews to identify areas of improvement.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Prepared and served over 100 drinks per shift in high-volume sports bar environment.
Macaroni Grill - Server, Bartender, Manager
City, STATE, 04/2004 - 05/2009
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Provided exceptional service to multiple customers per day at a higher end establishment.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair

Resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Mesquite High School
  • Ogle School Of Hair Skin Nails
Job Titles Held:
  • Server, Bartender, Shift Lead
  • Server, Bartender
  • Server, Bartender, Shift Lead
  • Server, Bartender, Manager
Degrees
  • High School Diploma
  • Cosmetology License