Server/Bartender Bistro 400 Hilton Hotel Resume Example Buffalo Wild Wings

SERVER/BARTENDER BISTRO 400 HILTON HOTEL

Professional Summary

Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Work History

Buffalo Wild Wings - Server/bartender Bistro 400 Hilton Hotel Harrisburg , PA03/2019 - 10/2019

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Restocked salad bar and buffet for lunch and dinner service.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Checked identification to enforce age requirement for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.

TWI & Associates - Superviser Out Side Sales City , STATE03/2015 - 01/2018

Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Converted community contacts into potential clients through networking, consistency and credibility.
Assisted clients with life skills, including personal hygiene, eating and making good choices.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Subway - ManagerCity , STATE09/2011 - 08/2015

Trained and guided team members to maintain high productivity and performance metrics.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Hired, trained and mentored staff to maximize effectiveness.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Established and maintained positive work environment to enhance retention and productivity.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Recorded inventory sales into organization's weekly income report.
Raised property accuracy and accountability by creating new automated tracking method.
Conducted monthly inventories of raw materials and components on work floor.
Prepared quotes for new products and services and composed budgets.
Communicated best practices among on-site and external personnel to align efforts and goals.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Trained new employees in specific job requirements.
Conducted scheduled and impromptu evaluations to assess work performance.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Skills

Food and beverage pairings
Cash handling expert
Guest seating arrangements
High-volume dining

Point of sale knowledge
Beverage preparation
Food sales and promotion

Education

04/1982U/ACityGED

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Server/bartender Bistro 400 Hilton Hotel Resume Example

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