Versatile and motivated with proven ability to contribute to effective work environments through outstanding dedication to work. Ability to quickly adapt to the business/customer needs of my role within an organization. Known to exceed customer expectations and maintain poise and sense of humor in stressful situations. Currently seeking a challenging position within a growing organization, that will enhance my current skills and abilities while encouraging future professional growth. Willing to begin at entry level and advance within.
Skills
Able to multitask, and to learn quickly.
Check payment processing
Extremely organized.
Menu memorization.
Organizational skills.
Point of Sale (POS) system operations
Price memorization
Self-motivated.
Strong verbal communication.
Team player.
Experience
04/2018 to Current
Server/Bartender/BarbackMacom – Horseheads, NY,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Greeted newly seated guests quickly and efficiently.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Processed customers' payments and provided receipts.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
11/2017 to 06/2018
Customer Service AssociateSix Flags, Inc. – Queensbury, NY,
Answered customer questions and addressed concerns.
Answered 15+ inbound calls per day and directed to designated individuals or departments.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services.
Collect shopping carts at the end of every shift.
Consulted with customers to determine best methods to resolve service and billing issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
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