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Server/Bartender/Barback Resume Example

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SERVER/BARTENDER/BARBACK
Summary

Versatile and motivated with proven ability to contribute to effective work environments through outstanding dedication to work. Ability to quickly adapt to the business/customer needs of my role within an organization. Known to exceed customer expectations and maintain poise and sense of humor in stressful situations. Currently seeking a challenging position within a growing organization, that will enhance my current skills and abilities while encouraging future professional growth. Willing to begin at entry level and advance within.

Skills
  • Able to multitask, and to learn quickly.
  • Check payment processing
  • Extremely organized.
  • Menu memorization.
  • Organizational skills.
  • Point of Sale (POS) system operations
  • Price memorization
  • Self-motivated.
  • Strong verbal communication.
  • Team player.
Experience
Norton's Brewing CompanyApril 2018 to CurrentServer/Bartender/Barback
Wichita, KS
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Greeted newly seated guests quickly and efficiently.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Processed customers' payments and provided receipts.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
WalgreensNovember 2017 to June 2018Customer Service Associate
Derby, KS
  • Answered customer questions and addressed concerns.
  • Answered 15+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services.
  • Collect shopping carts at the end of every shift.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers with a smile, providing friendly and knowledgeable service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Returned items left at the register back to proper shelf at the end of every shift.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Cinemark Hollywood Movies 20November 2012 to May 2017Theater Usher
Pasadena, TX
  • Ability to maintain high energy level and stamina to keep up with pace on long busy shifts; remaining calm and professional under pressure.
  • Able to handle large crowds.
  • Built standee's of upcoming movies.
  • Cleaned bathrooms every 30 minutes, mopping and sweeping, if needed.
  • Cleaned cinema doors, changed posters according to latest movie releases.
  • Cleaned party room.
  • Cleaned theaters after every show, swept every row and removed full trash liners and replaced them with new ones.
  • Continuously walked the hallways to help patrons find their room or direct them towards desired destination.
  • Determined authenticity and applicability of presented tickets.
  • Declined to admit patrons without ticket or unable to conform to Cinemark policies.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Delivered popcorn/drinks/snacks to customer locations on time.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Greeted patrons at theater room podium and collected tickets.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
  • Improved operations by working with team members and customers to find workable solutions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Maintained cleanliness of dining room, lobby and service areas.
  • Maintained high standards of cleanliness and sanitation.
  • Processed admission payments and provided tickets.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Responded to guest questions about current facility events and future offerings.
  • Recognized by management for providing exceptional customer service.
Education and Training
San Jacinto College DistrictSome College (No Degree)Pasadena, TX
Dobie High SchoolJune 2014High School DiplomaHouston, TX
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Resume Overview

Companies Worked For:

  • Norton's Brewing Company
  • Walgreens
  • Cinemark Hollywood Movies 20

School Attended

  • San Jacinto College District
  • Dobie High School

Job Titles Held:

  • Server/Bartender/Barback
  • Customer Service Associate
  • Theater Usher

Degrees

  • Some College (No Degree)
    High School Diploma

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