Server/Bartender/Barback Resume Example
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SERVER/BARTENDER/BARBACK
Summary
Versatile and motivated with proven ability to contribute to effective work environments through outstanding dedication to work. Ability to quickly adapt to the business/customer needs of my role within an organization. Known to exceed customer expectations and maintain poise and sense of humor in stressful situations. Currently seeking a challenging position within a growing organization, that will enhance my current skills and abilities while encouraging future professional growth. Willing to begin at entry level and advance within.
Skills
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Experience
MacomApril 2018 to CurrentServer/Bartender/Barback
Horseheads , NY
Horseheads , NY
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Greeted newly seated guests quickly and efficiently.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Processed customers' payments and provided receipts.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Six Flags, Inc.November 2017 to June 2018Customer Service Associate
Queensbury , NY
Queensbury , NY
- Answered customer questions and addressed concerns.
- Answered 15+ inbound calls per day and directed to designated individuals or departments.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services.
- Collect shopping carts at the end of every shift.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Greeted customers with a smile, providing friendly and knowledgeable service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Returned items left at the register back to proper shelf at the end of every shift.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Cinemark Hollywood Movies 20November 2012 to May 2017Theater Usher
City , STATE
City , STATE
- Ability to maintain high energy level and stamina to keep up with pace on long busy shifts; remaining calm and professional under pressure.
- Able to handle large crowds.
- Built standee's of upcoming movies.
- Cleaned bathrooms every 30 minutes, mopping and sweeping, if needed.
- Cleaned cinema doors, changed posters according to latest movie releases.
- Cleaned party room.
- Cleaned theaters after every show, swept every row and removed full trash liners and replaced them with new ones.
- Continuously walked the hallways to help patrons find their room or direct them towards desired destination.
- Determined authenticity and applicability of presented tickets.
- Declined to admit patrons without ticket or unable to conform to Cinemark policies.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Delivered popcorn/drinks/snacks to customer locations on time.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Greeted patrons at theater room podium and collected tickets.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Improved operations by working with team members and customers to find workable solutions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Maintained cleanliness of dining room, lobby and service areas.
- Maintained high standards of cleanliness and sanitation.
- Processed admission payments and provided tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Responded to guest questions about current facility events and future offerings.
- Recognized by management for providing exceptional customer service.
Education and Training
San Jacinto College DistrictSome College (No Degree)City, State
Dobie High SchoolJune 2014High School DiplomaCity, State
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Resume Strength
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Resume Overview
School Attended
- San Jacinto College District
- Dobie High School
Job Titles Held:
- Server/Bartender/Barback
- Customer Service Associate
- Theater Usher
Degrees
- Some College (No Degree)
High School Diploma
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