, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dependable. with 8 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Stocking and replenishing
Order delivery practices
Point of sale knowledge
Menu memorization
Order accuracy
Dining area cleanliness
Sale expertise
Daily specials memorization
Cash handling expert
High-volume dining
Guest relations management
Food sales and promotion
Bill computation
Hospitality service expertise
To-go order preparation
Tableside service
Food preparation and safety
Communication skills
Food running
Table setting
Food preparation
Ordering procedures
Item promotion
Performance improvement
Front-of-house display creation
Food station setup
Banquet coordination
Cash handling
Table setting knowledge
Menu presentation
Cooking
Cooking skills
Steam cooking
Basic cooking methods
Cooking station setup
Cooking and baking
Cooking techniques
Hard working and self-motivated
Ambitious
Work History
Server, 11/2019 - Current Grove Bay Hospitality Group – Miami Beach, FL,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Kept register accurate through correct billing, payment processing and cash management practices
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Head Chef, 05/2016 - 01/2019 Img – Las Vegas (Ufc), NV,
Monitored line processes to maintain consistency in quality, quantity and presentation
Aligned seasonal plans with ingredient availability and key area events for optimal promotions
Generated employee schedules, work assignments and determined appropriate compensation rates
Maintained well-organized mise en place to keep work efficient and consistent
Inventoried food, ingredient and supply stock to prepare and plan vendor orders
Maintained high food quality standards by checking delivery contents to verify product quality and quantity
Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls
Scheduled and received food and beverage deliveries, adhering to food cost and budget
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
Created recipes and prepared advanced dishes
Forecasted supply needs and estimated costs
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
Hired, managed and trained kitchen staff
Planned promotional menu additions based on seasonal pricing and product availability
Verified compliance in preparation of menu items and customer special requests
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
Properly handled and stored food to eliminate illness and prevent cross-contamination
Implemented successful cross-marketing strategies such as food and wine pairings
Arranged for kitchen equipment maintenance and repair when needed
Onsite Lead asscoiate at tesla Motors, 08/2015 - 02/2016 Silverspot Cinemas – Miami, FL,
Implemented brand and demand strategies to meet revenue targets for business services and products
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Created, modified, and executed business plans to maximize client satisfaction
Evaluated quality problems and performed to identify and resolve issues
Supervised production planning while using appropriate tools and analysis for smooth production output
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Developed and executed go-to-market plans and facilitated internal organizational readiness
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Developed standard operating procedures and document workflows for current and future process steps
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Developed and executed targeted relationship and account development strategy
Investigated and resolved customer complaints to foster satisfaction
Updated quality control standards, methods and procedures to meet compliance requirements
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Received incoming calls and messages and addressed or triaged phone requests
Improved quality processes for increased efficiency and effectiveness
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
Managed logistics operations to meet customer expectations and financial standards and policies
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Communicated value and position to sales team and developed tools to support selling process
Line Cook, 12/2013 - 06/2015 Maries Caldendar – City, STATE,
Prepared items like bacon ahead of time to promote efficiency in dish garnishing
Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
Checked each food item for freshness and provided feedback to kitchen supervisor for removal
Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Maintained well-stocked stations with supplies and spices for maximum productivity
Grilled meats and seafood to customer specifications
Prepared food items such as meats, poultry and fish for frying purposes
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Handled portion control activities according to specified instructions provided by chef
Prepared estimated 100 orders simultaneously during peak [Timeframe] periods with 100% accuracy rate, maximizng customer satisfaction and repeat business
Followed restaurant stock management schedule to monitor product freshness and rotate out old products
Transitioned between breakfast and dinner service by 11 and 3
Performed routine cleaning procedures across kitchen through
Unloaded food supplies from distributor trucks to efficiently organize inventory
Safely used kitchen equipment such as meat and different knives, effectively reducing injuries and burns 8%
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Education
Diploma: , Expected in 06/2013 - South West Anaheim - Anaheim, CA GPA: Status -
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