Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Effective Senior customer service supervisor with 30 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Hardworking customer service professional accustomed to fast-paced Medicare Supplement call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Insurance standards and best practices. Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Determined and responsible customer service presentative with more than 3 years of success boosting efficiency and streamlining procedures for sales groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

  • Store Appearance And Merchandise
  • Store Maintenance
  • Maintaining Store Appearance
  • Store Reorganizations
  • POS systems
  • Retail transactions processing
  • Customer service
Work History
Senior Vice President of Sales, 07/2008 - 03/2020
Morgans Hotel Group Co. Miami Beach, FL,
  • 6SELA6Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business.
  • Created and implemented marketing campaigns and directory services to help clients capitalize on new media and Internet advertising opportunities.
  • Increased organization's exposure to social media industry to grow sales profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Planned over 6 annual s events to strengthen brand initiatives and maximize outreach.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Museum Store Associate, 09/2018 - 03/2020
Busch's, Inc. South Lyon, MI,
  • Merchandise and changed signage to promote special
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained customer satisfaction while handling e product returns quickly and professionally.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Guest Service Associate, 01/2013 - 06/2016
Hcl Technologies Ltd. Erie, AZ,

2Addressed and welcomed 25 guests to business per day, improving overall customer service and engagement.

  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Established and maintained 6 accounts over 2, expanding territory by $ [Amount] .Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Senior Manager, 12/1995 - 12/2005
Blue Cross Blue Shield Of Illinois City, STATE,
  • ATNEMTRAPEDEDHiring, firing and promotions requests.
  • Determined priorities and set policies for claims processing .
  • Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
  • Assessed all phases of product lifecycle, including identifying and recommending opportunities for changes to unit stakeholders.
  • Managed multiple, large-scale projects across 3 sites.
  • Monitored and controlled inventory, encompassing daily production, workflow and distribution.
  • Supervised and directed Customer service representatives and Unit teams to keep projects on-track and tasks prioritized.
  • Led teams focused on [Task] and [Task] to accomplish [Action] , surpassing established goals.
  • Oversaw reporting functions to executive leadership. Unit
  • Maintained records, including c ands [Type of records] , in addition to ensuring distribution of updated [Type of document] .
  • Updated system information, making appropriate changes to all documentation.
Associate of Arts: Religious Education, Expected in 03/2008
Jackson District Leadership School - Jackson, Ms
  • Professional development completed in Religious studies.
  • Detailed examination of the Book of Revelation.
  • Coursework in religious leader ship ,Church organization, Biblical studies.
Associate of Arts: Liberal Arts And General Studies, Expected in 02/1974
City Colleges of Chicago - Wilbur Wright College - Chicago, IL
  • Professional development completed in sociology.
  • Develop knowledge of human resources, economics and employment relations. With that

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School Attended

  • Jackson District Leadership School
  • City Colleges of Chicago - Wilbur Wright College

Job Titles Held:

  • Senior Vice President of Sales
  • Museum Store Associate
  • Guest Service Associate
  • Senior Manager


  • Associate of Arts
  • Associate of Arts

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