Pragmatic, results-oriented senior finance and operations executive. Experience with bringing structure and financial discipline to companies in fast-growth as well as turnaround situations. Ability to get the team to perform at the highest levels. Cross-cultural competence. Strong technical skills. Experience with managing various functional areas, such as finance and controlling, IT, HR, logistics and service. Strong record of achieving results.
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Brought structure, credibility and financial discipline to the finance and operational areas of various companies, significantly enhancing their bottom lines.
Successfully managed changes required in all operational / back-office areas to support and help accomplish a tenfold sales growth.
Successfully managed the transition of a mid-sized organization from a wholesaler to a multi-channel retailer.
Helped accomplish the financial turnaround of an organization within 12 months after many years of operating losses.
Developed and implemented KPI's in various functional areas with an emphasis on operational excellence and customer service.
Miele, Inc. is a $ 300 million subsidiary of Miele &Cie. KG, the world's largest privately-held appliance manufacturer based out of Germany.
Responsible for the areas of Finance &Controlling, IT, HR, Logistics and Customer Service.
Brought structure and a sense of urgency to the finance and accounting areas, resulting in timely preparations of monthly, quarterly and annual financial statements and the availability of relevant data to Senior Management and other functional areas.
Reduced DSO by 40% and bad debts by 80% by introducing a structured approach to A/R management.
Reduced DIO by 40% with the implementation of new forecasting techniques and the re-assignment of roles and responsibilities.
Outsourced the warehousing and distribution functions to 3PL's nationwide, resulting in savings of over 20% and improved service levels.
Developed career-path and employee retention programs, resulting in a 35% reduction of employee turnover.
Spearheaded an initiative to move certain support functions to a more cost-effective location.
Responsible for ensuring that all support / back-office functions supported the change of a section of the organization from a wholesaler to a multi-channel retailer.
Ensured that the IT systems adapted so such a massive change.
Supervised the implementation of Miele's Service Excellence Program, resulting in levels of customer service and satisfaction that are highly unique in our industry.
Spearheaded the setup of an in-home delivery and installation program to support our retail activities. This program set a new standard in our industry, led to a very high level of customer satisfaction and is highly profitable.
Developed and implemented metrics and KPI's in all support / back office functional areas.
Poggenpohl US, Inc., is the sales and service subsidiary of a high-end kitchen cabinet manufacturer based out of Germany.
Turnaround situation.
Introduced structure to the company's finance and all operational departments.
Implemented a structured approach to Accounts Receivable management and contract administration.
Developed processes for all operational aspects, including supply chain management.
Supported new CEO in developing compensation systems for own retail sales personnel.
Ensured adequate levels of service were provided to customers in all distribution channels.
Helped accomplish profitability for the organization within 12 months.
Allmilmo Corp. is the sales and service subsidiary of a German manufacturer of high-end kitchen cabinets
Brought structure and organization into a very unstructured environment.
Developed and implemented processes for all support / back-office functions.
Played a significant role in ensuring that operational and profitability targets were met.
Assisted the Export Manager of this manufacturer of high-end kitchen cabinets with all administrative and operational aspects related to the export business.
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