Senior Vice President Finance & Administration Resume Example

Miele, Inc. is a $ 300 million subsidiary of Miele &Cie. KG, the world's largest privately-held appliance manufacturer based out of Germany. 

Responsible for the areas of Finance &Controlling, IT, HR, Logistics and Customer Service.

Brought structure and a sense of urgency to the finance and accounting areas, resulting in timely preparations of monthly, quarterly and annual financial statements and the availability of relevant data to Senior Management and other functional areas.

Reduced DSO by 40% and bad debts by 80% by introducing a structured approach to A/R management.

Reduced DIO by 40% with the implementation of new forecasting techniques and the re-assignment of roles and responsibilities.

Outsourced the warehousing and distribution functions to 3PL's nationwide, resulting in savings of over 20% and improved service levels.

Developed career-path and employee retention programs, resulting in a 35% reduction of employee turnover.

Spearheaded an initiative to move certain support functions to a more cost-effective location.

Responsible for ensuring that all support / back-office functions supported the change of a section of the organization from a wholesaler to a multi-channel retailer.

Ensured that the IT systems adapted so such a massive change.

Supervised the implementation of Miele's Service Excellence Program, resulting in levels of customer service and satisfaction that are highly unique in our industry.

Spearheaded the setup of an in-home delivery and installation program to support our retail activities. This program set a new standard in our industry, led to a very high level of customer satisfaction and is highly profitable.

Developed and implemented metrics and KPI's in all support / back office functional areas.