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Senior Vice President & Chief Revenue Officer Resume Example

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SENIOR VICE PRESIDENT & CHIEF REVENUE OFFICER
Professional Summary

Innovative and forward thinking professional with expertise driving business growth to exceed expectations. Expert in rapid growth outcomes, and talented coach and collaborator.

Skills
  • Forward Thinking
  • Customer Focused
  • Passionate
  • Mission Driven
  • Growth Minded
  • Competitive Spirit
  • Entrepreneurial
  • Data and Results Driven
  • Positive Collaborator
  • Servant mindset
Work History
Senior Vice President & Chief Revenue Officer01/2018 to 01/2020
New Directions – Kansas City, MO
  • Accountable for all aspects of growth, revenue generation and business development for the organization, including evaluation of broader partnerships and acquisitions.
  • This also includes executive oversight for the following areas: business development, sales operations, account management, marketing, public relations, and communications.
  • Provide guidance and senior leadership to the entire organization to accomplish short- and long-term goals related to Health Plan, Employer Group, Provider (ACO- value based), Medicare, EAP, MBH, Wellness, SUD, and other specialty products.
  • Marketed software solutions to large health plans, brokers, and consulting houses as a core part of our growth strategy.
  • Offered strategic digital software solutions that could be plugged in to the hosts existing platforms, structure; hence truly offering an integrated approach to their business.
  • Successfully manage an 18-million-member block of business (MBH, EAP, SAP, Medicare, Employer Group, and Wellness) to a persistency of 97.6% renewal rate
  • Produced monthly sales and financial reports like revenue growth by market, sales pipeline trends, and customer success trends for senior leadership team, and board of directors.
  • Implemented best practice standards for resulting in substantial new growth.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, pilots, conversion and user acquisition.
  • Grew market penetration and new accounts by leveraging CRM's, consumer, broker, provider and health plan relationships; personally overseeing negotiations resulting in 300 % year over year revenue increase.
  • Identified opportunities for growth nationally, and collaborated with sales teams, in multiple territories, to reach sales goal.
  • Managed and motivated sales team to increase revenue [Number]% in [Timeframe].
Market President & Practice Leader07/2009 to 01/2018
Humana – Walnut Creek, CA
  • Asked by this fortune fifty two organization to take on progressively more responsibilities and duties over the course of nine years.
  • Started out leading commercial sales/marketing/ business development for the state of Arizona, then on to regional, and ultimately national responsibilities.
  • Collaborated with brokers, vendors, consultants, providers, facilities, and numerous digital health & life partners. Created long standing relationships through numerous activities such as account management, insight selling, and creating a superior consumer experience.
  • Led, and mentored several teams of business development professionals ranging from account executives, sales executives, and leaders with titles all the way up to Vice President.
  • Received the highest Kenexa survey ratings, in terms of overall "staff" satisfaction levels as a leader.
  • Led the West region in Wellness sales and retention- adding a 4000-life hospital, and several 1000+ tech companies.
  • Increased new sales revenue by over 200%, growing block of business by over 20K members within a 5-year period of time; persistency rate is over 96% current (was in the mid 70% range upon arrival).
  • Responsible for all market operations, including P& L, persistency, membership & growth, Humana.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
Director of Sales12/1999 to 06/2009
Health Net – Tempe, AZ
  • Promoted from Sales Manager to Director to provide sales insight, leadership and introduce climate improvement initiatives in areas of service, sales, retention, and operations.
  • Exceeded goal and expectations 4 years in a row (performance reviews and financial reporting- 120-290% of goal all 4 years; added 26k members in 2008.
  • Grew block of business from 27K members to 68K members in under 4 years; with best in class recognition (national sales strategies & techniques).
  • 1 Sales Director in the Nation: 2007, 2008 & 2009; Top Sales department in AZ 2007 to 2009 (all products-Commercial & Medicare).
  • Group Retiree, Working Aged and Individual members.
  • Responsible for all oversight (compliance, grievance & appeals) for my distributionmodel.
  • Oversaw several grievance and appeals committees, including utilization and reporting.
  • Had five direct leader reports (Managers in areas of Field Distribution, Broker Distribution, Retention/Operations, and Diversity).
  • Combined teams were surplus of 50+ employees.
  • Responsible for developing Medicare Broker division (sales, service and operations) at Health Net of Arizona (hired 3 managers, 5 AE's, 3 Account Managers, 9 Operational staff, 3 sales support and 6 temporary employees).
  • Sales Operations for 6 + states in 2007-2008.
  • Led a team of 40+ field/direct to consumer reps to 100% of projected goal 4 years in a row; while increasing self-generated sales from 5% to 40+%, and 79% closing percentages.
  • Steering committee member/leader on the following national meetings; Compliance Oversight, Sales Force lead mgmt., Sales and Operational P & P.s, Product Development, Marketing Messaging etc.
Field Broker Representative01/1998 to 12/1999
Blue Cross and Blue Shield – Phoenix, AZ
  • Successfully developed new and existing broker, and provider relationships in urban and rural areas.
  • Exceeded sales goals for the Individual under 65, and over 65 Medicare blocks of business (102%).
  • Partnered with the independent brokerage and general agency community to deliver creative solutions and standardize operations.
Education
Master of Business Administration: Health Care Management05/2006University of Phoenix- Phoenix, AZ
Bachelor of Arts: English Language And Literature05/1994Grand Canyon University- Phoenix, AZ
Accomplishments

NJCAA Division One National Collegiate Soccer Champion

Two time All-American

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Resume Overview

Companies Worked For:

  • New Directions
  • Humana
  • Health Net
  • Blue Cross and Blue Shield

School Attended

  • University of Phoenix
  • Grand Canyon University

Job Titles Held:

  • Senior Vice President & Chief Revenue Officer
  • Market President & Practice Leader
  • Director of Sales
  • Field Broker Representative

Degrees

  • Master of Business Administration : Health Care Management 05/2006
    Bachelor of Arts : English Language And Literature 05/1994

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