Senior Vice President, Cards Technology Resume Example
Self driven with 22 years lending technical knowledge through analytics of process flows , recommendation for process improvement, eliminate redundancy, project cost benefit analysis, speed to market, staffing requirements, and resolution. Resourceful experience researching and crafting custom procedures and processes to resolve technology problems.
Excels at charting workflow and writing specifications for ideal procedures, culling knowledge to bolster IT service delivery and troubleshooting. Exceptional deployment support to meet strategic plans and improve project lifecycle processes. Performance-driven strategic thinker, problem solver and leader with 22 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate in applying excellent organization and communication skills to manage and lead teams in development and solutions. Demonstrated ability to exercise outstanding independent judgment, decision making, creativity and initiative. Results-oriented in interfacing and consulting on business processes that drive results based on sound overall business judgment.
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Blackbaud – Bedford , NH
- Headed 3 teams, 3 different technology platforms, in managing implementation projects / installs, consulting and solutioning process improvements, established timelines for install which includes capacity planning (future and current), while adhering to on time deliverables and staying within budget .
- Developed measurement tools, dashboards and reports to track metrics on effectiveness of initiatives; which includes conversion acquisition planning, onboarding of new clients, and new strategic initiatives,
- Studied business functions, collecting information and evaluating requirements to establish operational objectives are met by the team.
- Supported technology design, testing and execution by providing research-based products through analytics and business based knowledge.
- Collaborated with project teams to support new or enhanced products.
- Analyzed and research trends, developing call-to-action plans to improve IT service effectiveness.
- Developed, coached and provided feedback to top-performing teams through informative training on procedures, processes, and functions manage by my team. Picked weekly Radom topics as a form of knowledge share training; which was presented /executed.
- Presented monthly reports on production performance, used for trending analysis and / or process improvement, staffing metrics (individual and team), on time deliverables and execution.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting any defined roadblocks.
- Cultivated positive relationships with employees by implementing monthly Team events to resolve issues, provide feedback and brainstorm. These would be either internal or external events that could also include guest speakers.
- Ensuring all corporate, legal, and compliance audit requirements are met
At&T – Corte Madera , CA
- Mapped processes to holistically examine 32 existing support functionality, (current and future processes), business requirements/flow, completed testing requirements , identify improvement opportunities in both current and future support; all within an overall conversion / acquisition time line.
- Developed flowcharts and diagrams to describe, and lay out, logical operational supported functions, those not supported that require development, and those supported with little development.
- Collaborated closely with upper management to align both partner and business objectives.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Created both real-time and accelerated testing scenarios for long-term and expedited development schedules.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
Payscale – Ga , GA
- Directed full development project lifecycle, including concept design, feature definitions and production support.
- Oversaw development of more than 35+ business projects and 47+ maintenance projects annually to ensure on time delivery. This included Large, Medium, and Small life cycle projects.
- Worked closely with all product development teams to create and maintain a constant interaction model to discuss current active projects, approved not active, and future concept documents yet to be written, to ensure feasibility, priority, and target dates are aligned.
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
- Wrote and optimized test cases to maximize success of product installs, enhancements to existing code; or modifications there off, with consistent, proven, and documented techniques
- Ensuring all corporate, legal, and compliance audit requirements are met
Fleet Bank – City , STATE
- Documented specialized data and requirements to address business demands.
- Led and managed a staff of 12 (three business development and support teams) which managed all product enhancements, test and implement projects.
- Resolved implementation and operation issues with product developers and business leads.
- Managed work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Sped up and simplified application and resource provisioning.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Researched system functionality met Consumer disclosure laws and regulations and delivered analysis and assessments to [Job title]s.
- Course Study-Business Administration
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Resume Overview
School Attended
- Kansas State University
- McPherson High School
Job Titles Held:
- Senior Vice President, Cards Technology
- Senior Conversion Analyst
- Senior Product Development Manager
- Senior Implementation Manager
Degrees
- High School Diploma 05/1982
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