Senior Vice President America's Resume Example FCM Travel Solutions

SENIOR VICE PRESIDENT AMERICA'S

Professional Summary

Multi-talented Travel Industry Executive, seeking to secure the role of Vice President Sales Panasonic Avionics Corporation. Rewarded for success in new customer acquisition, organic growth, customer retention and planning. Proven success in leadership, operational excellence and organizational development with keen understanding of sales, account management and consulting in the airline, alliance, hotel and car customer area. Recognized for inspiring management team members to excel and encouraging creative work environments. Experience in customer forums, policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Solution Selling
Problem Resolution
Customer Service
Customer Retention
Building and Maintaining Effective Relationships
Process Improvement
Team Management
Profit and loss statements

Growth Planning
Strategy Development
Background in Airline Sales and Distribution
Program Management
Revenue Generation
Contract Negotiations
Business Planning
Performance Analysis

Work History

Senior Vice President America's , 07/2019 to Current
FCM Travel Solutions – Philadelphia, PA

Grew revenues 2018-2019 by 7.1% to reach all time profit of $21.8 M on revenues of $950M
Improved re-win retention to 96%, securing revenues of $350M
Re-won regional and Multinational accounts, Stanley Black and Decker, Bosch, KLA - Orbotech, Parexel and Micron
Assisted in securing new revenue of $400M. Toyota, Honeywell, Cubic and Ciena
Current re - bid involvement with MARS and BOSCH global spend exceeding $120M
Manage corporate air contracts team, successfully developed and launched ACIQ (airline contract tool)
Consulting services , outsourced travel resources, Travel Framework and policy management
Next Generation Distribution Capabilities (NDC) working group with Delta, United American and Southwest airline distribution and third party teams,
Delta Agency and United Airlines consultancy advisory board member
Increased customer satisfaction by resolving air corporate contract data and analytics issues 98% retained
Resolved dashboard problems, improved operations and provided exceptional client support during contract management review period delivering average savings of 8% across airline network
Curating multiple data sources, travel and expense data
Managed quality assurance program, risk management, clean protocol audits and customer surveys
Manage team that provided multiple solutions in travel echo system both on and offline solutions

Senior Vice President of Business, 08/2006 to 06/2017
FCM Travel Solutions – Boston, MA

Garber and FCM Travel Solutions targeted executive to expand their travel management business and grow consulting and ancillary revenue channels
Focus on customers to integrate technology, automated travel process, business intelligence and analysis to corporate travel segment by encouraging channel shift from traditional off-line agent assisted bookings to on-line
Reporting directly to COO, this position encompassed full P/L responsibility, global solutions, product, pricing, management, implementation, and customer support
Global Solution activities required addition of dedicated multinational team to coordinate strategy and communications with regions and countries
Targeted customers were small and medium size companies, as well as Fortune 500 corporations
Leadership requirements focused on business development and strategy for long term success, while nurturing and encouraging entrepreneurial spirit of new global network
Results: Grew contracted sales to $49M in 2008, exceeding goal by $19M.
Responsible for FCM Travel Solutions global network product offering adding additional $5 million to FCM global network and securing additional $14 million in U.S. sales
Assisted in securing new business with Aetna Insurance, SMS Siemag, Stanley Black and Decker, MedImmune and Collective Brands Built account services team through change management, with focus on consulting, procurement and indirect sourcing disciplines
Driving retention rate to 90% Developed airline analysis team delivering cost savings in excess of 10% to key customers

Deputy Assistant Director, 08/2006 to 07/2007
TSA – Fort Meade, Md.

Secure Flight Airline strategy department was launched to assist airlines to create parallel map for development and communication with both internal and external stakeholders
Currently known as TSA Pre check
Key objectives were to identify launch airlines for Secure Flight program while working with their IT and risk management departments, building seamless approach
This was accomplished by fostering cooperation with airlines with minimal disruption to their operation
Results: Implemented operational and technical airline strategy team 90% complete
Created master schedule with key milestones and deliverable s contributing to integrated master schedule. Placing program on defined timeline for success
Outlined requirements generated from airlines IT operations and risk management departments
Generated communication plan for internal and external audiences.
Successfully coordinated Secure Flight program over multiple government departments

Managing Director, 01/2003 to 08/2005
US AIrways – Arlington, VA

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs . Managed corporate / agency accounts and Caribbean sales with over $3B in sales
Evaluated suppliers by assessing quality, timeliness and compliance of deliverable's to maintain tight cost controls and maximize business operational efficiency
Managed daily operations of sales and account management organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Worked directly with Vice President of Sales to transform traditional sales force, to customer segmented, and analytically based, results oriented team
Communicating and implementing these changes demanded strong leadership, change management skills, employee assessment, systems development and long-term business strategy
Negotiated corporate contracts, achieving established performance objectives for top producing accounts in district
Focused on strategic revenue gains, premium market share and incremental revenue opportunities
Participated in United/US Airways merger teams

Education

Associate of Science: Promotional Communication Marketing, 1989
Cleveland State University - Cleveland, OH

Resume Overview

Companies Worked For:

FCM Travel Solutions
TSA
US AIrways

School Attended

Cleveland State University

Job Titles Held:

Senior Vice President America's
Senior Vice President of Business
Deputy Assistant Director
Managing Director

Degrees

Associate of Science : Promotional Communication Marketing , 1989

Senior Vice President America's Resume Example

Resume Score: 80%

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