Senior Vice President, Hospitality resume example

• 90 room boutique hotel; restaurant, bar & event space, of 8 Hotels before Ovolo Hotels
• Responsible for the performance and day to day operation of the property
• Responsible for budget creation
• Increased room revenue 10% (ongoing) within 2 months
• Move F&B from profit to loss within 1 months
• Introduced dinner service within 5 months$1.1 million ahead of budget FY14
• Managed transition, renovation and repositioning from 8 Hotels to Ovolo Hotels
• Maintain highest service levels (ranked #1 hotel on Trip Advisor for Sydney for 2014)
• Develop career pathing for team members
• Direct reports: Front Office Manager, Food & Beverage Manager, Housekeeping Manager, Maintenance Manager, Accountant

Awards

2014 - Condé Nast Traveler 2014 Hot List

2014 - Australian Gourmet Traveler 100 Best things on Earth

2014 - Trip Advisor – Winner Travelers’ Choice Award

• Multi Management Role
• Pre-opening 100 room 5-star boutique hotel
• Opened 5 star serviced apartment brand
• Appointed “Design Hotels”.
• Employed PR company.
• Increased marketplace awareness.
• Employed pre-opening team.
• Completed budgets
• Sourced FF&E
• Sourced IT software
• Completed SOPs.

Awards

2014 - Australian Gourmet Traveller Best City Boutique Hotel

• Multi Management Role on 9000-acre property
• Spicers Peak Lodge 12 suite luxury lodge with one hat restaurant and spa. A member of Luxury Lodges of Australia
• Spicers Canopy 10 luxury tents with
• Responsible for the performance and day to day operation of the properties
• Moved property from loss to profit
• Prepare budget and 90-day plans
• Maintain properties “as new” condition
• Worked with Regional Sales & Marketing teams to market and sell property to various market segments
• Introduce new revenue streams and improve guest experience
• Direct reports: Front Office Manager, Restaurant Manager, Executive Chef, Spa Supervisor, Executive Housekeeper, Handyman.

Awards

2012 - One Chef Hat (Queensland Good Food Guide)

• 40 suite 4000-acre luxury resort, a member of Luxury Lodges of Australia and Small Leading Hotels of the World
• Pre-opening team.
• On site operational residential manager.
• Direct Reports; Front Office Manager, Housekeeping Manager, Day Spa Manager, Retail Boutique Supervisor, Security Supervisor, On-site sales and MICE management.

Awards

2011 – Conde Nast Traveller World Savers Award – Winner, Wildlife Category

2011 – AsiaSpa Magazine Awards – Winner, Eco-Spa of the Year

2011 - Conde Nast Travellers Award Best leisure hotel in Australasia

2011 - HM Awards for Hotel and Accommodation Excellence Winner in Best Regional property, Best Environmental Program categories

2010 - The Leading Hotels of the World, Overall Winner, Commitment to Excellence Award and Winner, Environment Category

2010 - Australian Hotels Association (AHA) National Awards for Excellence - Overall Hotel of the Year Award, Best Environmental Practice and Best Deluxe Hotel Accommodation

2010 - HM Awards for Hotel and Accommodation Excellence Winner in Best Unique Accommodation, Best New Hotel, Best Regional property, Best Hotel Chef, Best Environmental Program categories

2010 - Australian Gourmet Traveller Travel Awards, Best new Resort/Lodge

2010 - Emirates Hotels & Resorts, Winner in the Conservation Award Category, 2010 Tourism for Tomorrow Awards by the World Travel & Tourism Council (WTTC)

2010 - Australian Hotels Association (NSW) Accommodation Awards for Excellence: Outstanding Contribution to Tourism Award, Best Environment Initiative and Regional Deluxe Accommodation of the Year

2010 - Condé Nast Traveller 2010 Hot List

2010 - Condé Nast Traveller 2010 Hot Spa List

2010 - Travel and Leisure It List, Best 45 New Hotels in the World

2010 - Winner of the Luxury Travel Magazine Gold List Awards in the category of 'Which newly opened resort would you most like to visit'

• 40 room 5-star independent luxury boutique hotel
• Responsible for the integration of existing hotel culture with new hotel group culture (Mirvac) reporting to the Regional General Manager
• Prepared budget
• Implementation of Mirvac standards.
• Managed the day-to-day operation of the property.
• Introduced new revenue streams and improved service levels.
• Reduced unnecessary cost and stock levels.
• Worked with regional Sales and Marketing team to market and sell the property.
• Direct reports: Food and Beverage Manager, Front Office Manager, Financial Controller, Reservations Manager, Executive Housekeeper, Executive Chef.

• 40 room 5-star independent luxury boutique hotel
• Responsible for the growth, improvement and success of the property reporting to the Owner
• Responsible for moving the hotel from the end of administration to operation profitability
• Opened a new Day Spa
• Refurbished the restaurant and bar.
• Other responsibilities include Sales and Marketing, Public Relations, managing the Body Corporate operation and communicating with building unit owners.
• Direct reports: Front of House Manager, Executive Housekeeper, Accountant, Maintenance Manager, Hotel Chef, Food & Beverage Supervisor and Spa Supervisor

Awards

2008 - Best Boutique Hotel Melbourne by Trip Adviser

• 304 room 4-½ star city conference hotel
• With the GM, set the budget for financial year
• Responsible for meeting targets for revenues and expenses on a weekly and monthly basis
• Responsible for operational implementation of complete hotel refurbishment
• Responsible for the operation of Rooms Division including yield management.
• Direct reports: Front Desk, Telephones, Concierge & Porters, Reservations, Housekeeping, Maintenance