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Senior Underwriter and Sales Support Specialist (Help Desk) Resume Example

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SENIOR UNDERWRITER AND SALES SUPPORT SPECIALIST (HELP DESK)
Professional Summary

Detail-oriented Personal Lines Underwriter dedicated to reducing company risk while delivering exceptional and knowledgeable service to both internal and external customers. Skilled in analyzing, evaluating and reporting in an accurate and efficient manner while developing positive relationships with agents, insurance providers. Ability to make accurate and effective underwriting decisions while adhering to both company and Department of Insurance rules and regulations. Ready to offer 10 years of related knowledge and experience to a challenging new role.

Skills
  • Active Property and Casualty Insurance License with the Arizona Department of Insurance
  • Self-motivated
  • Building strong relationships
  • Organized
  • Efficient
  • Adaptable
  • Positive
  • Excellent communication skills
  • Confident
  • LexisNexis
  • Excel
  • Word
  • Outlook
  • PowerPoint
Work History
Senior Underwriter and Sales Support Specialist (Help Desk), 02/2015 to 01/2019
Liberty Mutual Insurance – Chandler, AZ

● Dedicated Underwriting Property Inspection Team & Approvals Team, assisting team members daily on process and procedure inquires, escalated  assignments and defusing elevated Field/DRC situations, mentoring, coaching, process confirmation feedback, relaying compliance rules and guidelines and providing improvements to the business processes to support department growth and development
● Continuously displays leadership abilities during Underwriting Hazard Guidelines development and reviews with Product, team Huddles, Illinois Rehab Letter Development/Process, creation of the Property Inspection Standard Operations Processes
● Assisted with the development of the Property Inspection Training Manual and served as a Property Inspection new hire trainer, as well as providing continual coaching to existing team members
● Successfully developed cross site relationships by working Product and Research Department, Dover Management and Raters on the updating of the Underwriting Hazard Guidelines.
● Led and participated in attending Property Inspection Sales Huddle visits for both Phoenix and Orlando sites. (Huddle visits educated and informed sales agents of the current property inspection process)
● Continually support Investigations (Fraud) Department and SIU with potential & existing property inspection fraud leads and open investigations, while as well being Primary point of contact for Home Underwriting Guidelines for Product/Compliance.
● Process Michigan Rescission Cancellations due to either Fraud or Misrepresentation
● Successfully lead and facilitate bi-weekly Underwriting Calibration meetings through utilizing strong and effective communication skills and managing the team's open dialog as well as refocusing the discussion when needed

  • Assisted both DRC & Field Sales Agents and managers in determining eligibility for new business risks and how to properly write the business, staying in compliance with both company and DOI requirements.
Underwriter - Property Inspection Team, 04/2012 to 02/2015
Liberty Mutual Insurance – Chandler, AZ
  • Reviewed completed property inspection reports for new business homeowners policies.
  • Made decisions to approve or decline risks based on a variety of factors including but not limited to; condition of property, liability exposures present, property hazards, pride of ownership, customer claim history, overall customer household review of any active lines of business and customer billing history.
  • Communicated with both the policy holder and their sales agents to inform of underwriting decision based on inspection findings, and intended action to be taken as a result.
  • Worked with customers directly to address any repairs that are required to keep coverage active and also reviewed completed repairs to ensure all meet company standard based on our hazard guide; Approved or Declined risks based on completed repairs.
  • Maintained active Property and Casualty insurance license and stayed current with all required continuing education courses and training.
  • Collaborated with Product Management, Compliance and team members in frequent meetings to ensure decision making and thought process is aligned with company hazard guidelines.
  • Met all metrics and service level targets as well as cross-trained on various roles within the Production and Operations departments to be able to assist where needed during slower times in my role.
  • Submitted up-to-date activity and production logs to agency management for review.
Lead Underwriting & Production Assistant, 07/2010 to 04/2012
Liberty Mutual Insurance – Chandler, AZ
  • Took appropriate action when required new business application forms are not received within the allowable time frame per state requirements
  • Processed endorsements for coverage roll-ups, cancellations and reduced/stripped discounts when applicable; sent proper notifications to all customers and responded with any questions or concerns involving documents needed or action that was taken
  • Exceeded individual and department metrics, productivity and service level targets
  • Assisted in internal auditing
  • Responsible for training new hires to the Forms Compliance team for the customer call out role and coverage cancellation/roll up role
  • Collaborated with management and team in weekly meetings
Underwriting Assistant - Forms Compliance Team, 05/2009 to 07/2010
Liberty Mutual Insurance – Chandler, AZ
  • Reviewed new business policies to ensure all required coverage's and forms are applied appropriately to each line of business in the active household.
  • When necessary, contacted the customer directly to discuss any missing documents that are required and what action will be taken if not received within the state specific new business discovery period.
  • Exceeded all individual and department metrics while complying to both Department of State Operations, Department of Insurance and Liberty Mutual company guidelines.
  • Collaborated with management and team members for weekly meetings, process improvements and peer recognition. 
Education
Associate in General Insurance (AINS): Personal Lines Insurance, 2019
The Institutes - Online
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Resume Overview

Companies Worked For:

  • Liberty Mutual Insurance

School Attended

  • The Institutes

Job Titles Held:

  • Senior Underwriter and Sales Support Specialist (Help Desk)
  • Underwriter - Property Inspection Team
  • Lead Underwriting & Production Assistant
  • Underwriting Assistant - Forms Compliance Team

Degrees

  • Associate in General Insurance (AINS) : Personal Lines Insurance , 2019

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