Directed and motivated management and staff to capitalize on sales opportunities, continue territory growth and continuously boost bottom-line profits. Successful at growing territories from nothing with tenacious pursuit of revenue channels and new customers. Demonstrated skills in managing program operations and strategically addressing operational problems.
Reviewed design plans, instructions, and completed work according to specifications. Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention. Created plans and blueprints to design custom irrigation systems. Verified proper installation of irrigation systems for residential and commercial customers. Provided in-depth irrigation system demonstrations so that customers were aware of all features. Promoted expert customer service and support by returning complaint calls within 24 hours. Checked the work of other technicians and tactfully pointed out issues that needed to be resolved. Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday. Communicated with managers to resolve issues needing attention on customer property. Followed maps and GPS systems to complete tasks efficiently. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Trained and instructed new crew members, and managers, the proper use of irrigation equipment, maintenance practices, safety procedures, and company procedures to maintain a consistent rate of return on efficient productivity. Performed site evaluations, customer surveys and team audits. Improved warehouse efficiency by streamlining operations and workflow Completed order forms and collected payments to keep customer accounts current. Upheld all state and federal regulations covering industry activities. Realigned procedures and daily protocols with changing business demands. Collaborated with division sales manager to implement market analysis, strategy, and pricing. Consulted with customers to gain feedback and address concerns with products or services. Tracked time, calls and results, and submitted reports. Managed customer accounts, enabling consistent attainment of sales goals and distribution targets. Recognized by management for providing exceptional customer service. Improved customer satisfaction by finding creative solutions to problems. Verified application data and account information against legal documentation to determine accuracy and integrity for permitting purposes. Delivered legal, insurance, and licensing documentation across multiple city and county offices to maintain a consistently smooth operating schedule. Trained other managers in data verification, application requirements, and document preparation standards to meet market demands Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow. Managed vendor relationships to support supply chain and maintain product quality. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked. Communicated with internal staff members and management to facilitate timely product flows. Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations. Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
Promoted inside of first year to team leader and head repair technician . Handled all delegated tasks, including product inventory, logistics, irrigation design, irrigation repair, and irrigation installation. Performed rigging and forklift operations to maneuver parts and machinery. Operated manual, and powered, tools to both install new irrigation systems, and repair previously installed malfunctioning systems. Provided excellent customer service by maintaining an organized list of upcoming work to maintain efficient workflow, cashflow, and attain repeat customers. Managed crew activity to achieve, and exceed, deadline goals on site.
Assisted crew managers with anything they needed on drilling rigs, pulling units, and repair trucks. Fulfilled additional crew-related duties, including water well installation, water well drilling, equipment maintenance/repairs, and warehouse organization.
Job Titles Held: