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senior technical support engineer resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Software engineer with multiple language skills including C++
  • Application development through entire life cycle, including requirement development, preliminary design, detailed design, integration and system level testing.
  • Specializes in (GUI) Graphical User Interfaces, application development and testing.
Highlights
  • Expert at software testing at various levels including functional, unit, integration, and system level testing.
  • Seasoned at understanding requirements and writing test cases as well as developing test plans.
  • Expert using multiple operating system inculding VxWorks, Unix, Lynx, Windows.
  • Advanced knowledge of embedded systems programming/testing for various, microcontrollers and microprocessors.
  • Experienced at working with Navy Strategic Programs customer.
  • Proficient in the use of project management tools including razor, doors, teamcenter.
  • Languages and libraries include C++, Visual Basic, Pascal, Java, HTML, XML, Motif.
  • Other software includes most Microsoft products, various language IDEs and Adobe products including Framemaker, Illustrator, Photoshop.
  • Proficient at operating FCS with and without simulators including the weapons system simulator and training simulation stimulation.
  • Special Skills certified Wire Wrap, Soldering, Crimp operator and inspector.
  • Great skills working with a team.
Accomplishments
  • Designed, developed and produced the Resident Task Creator Tool, which was successfully implemented and used by software engineering to reduce overall cost, time, complexity, and testing of drive tables.
  • Promoted to Senior Software Engineer after 5 years of employment with General Dynamics AIS.
  • Received 6 Star awards for successful completion of software deliveries.
  • Provided support after business hours for short cycle turn over of 942 Application Software Resident Tasks to meet schedule and budget.
  • Received 10 year service award.
Experience
Senior Technical Support Engineer, 2008 - 05/2013
Axon Austin, TX,
    Performed various testing on SSBN weapons system to support SSBN power up after engineering refueling overhaul.
  • Certified Wire Wrap, Crimp and Soldering Tiger Team member during the Mod 6/7 Mod 6/7 SPALT Installation and Test.
  • Created detailed test requirements for refresh to the Mod 6/7 Fire Control System.
  • Developed, maintained and delivered several volumes for field service Installation and Testing ODusing FrameMaker to be use onsite by the Tiger Team.
Senior Software Engineer, 2006 - 2008
Peraton Providence, RI,

US and UK Mod 6/7 SSBN 942 Fire Control Application Software

  • Developed requirements for new application software.
  • Presented changes in front of the Navy customer.
  • Designed, developed and maintained launcher resident task application software.
  • Performed unit, integration, and system level testing of multiple applications in a lab environment.
  • Developed and tested firewall software for the missile interface and cable tester.
Senior Software Engineer, 07/2005 - 2006
Peraton Richardson, TX,

Research and Development

  • Work in the Research Development Lab to develop and explore running Fire Control Software on COTS products.
  • Developed Java based display that interfaced with real time data on windows based platforms.
  • Demonstrated capabilities to our Navy customer.
Senior Technical Support Engineer, 04/2005 - 07/2005
Axon Dallas, TX,

On loan to Field Engineering

  • Developed engineering refueling overhaul test procedures.
  • Worked in shipyard to build new missile control center for SSGNs.
  • Performed integration testing and system level testing of newly built SSGNs with other contractors.
  • Performed troubleshooting and maintenance of systems until RFS.
Senior Software Engineer, 2004 - 04/2005
Peraton Saint Charles, MO,

US SSGN Fire Control Application Software

  • Work in Advanced Development Lab to developed initial Launch Control Unit software baseline.
  • Worked with K54 dalhgren software engineers to integrate software baselines and bring the first LCU online.
  • Reworked and tested SSBN AOE type applications for use on the SSGN platform.
  • Performed final system level testing to ensure software quality.
Software Engineer, 2002 - 2004
2K Sparks, MD,

US and UK Mod 4/5 SSBN 639 Fire Control Application Software

  • Developed Advanced Operating Environment with K54 Dalhgren Software engineers.
  • Developed applications driven by XML drive tables to enhance and simplify fault correction procedures.
Software Engineer, 2001 - 2002
2K Kirkland, WA,

US and UK Mod 4/5 SSBN 638 Fire Control Application Software

  • Enhanced and maintained Application Display Processor's graphical user interfaces for use in application software.
  • Developed, enhanced and maintained fault detection application software.
Education
Bachelor of Science: Computer Science, Expected in 2000
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Massachusetts College Of Liberal Arts - North Adams, MA
GPA:
Status -

Graduated top 20% of Class with a 3.34 GPA

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Resume Overview

School Attended

  • Massachusetts College Of Liberal Arts

Job Titles Held:

  • Senior Technical Support Engineer
  • Senior Software Engineer
  • Senior Software Engineer
  • Senior Technical Support Engineer
  • Senior Software Engineer
  • Software Engineer
  • Software Engineer

Degrees

  • Bachelor of Science

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