An astute, seasoned, financial and business management leader offering over 20+ years of experience in progressive and accomplished management and supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality while providing leadership and management skills to premier for-profit and not-for-profit organizations remotely and on-site. A results-driven leader with a proven track record of exceptional operational management, project management, training and development, coaching, community engagement, marketing, grant writing, budgeting, finance, team building, and customer service experience. A change agent that provides great value to organizational growth and sustainability, as well as adores challenging and high-pressured environments. Motivated self-starter, innovative and problem solver.
Skills
Operations management
Project management
Marketing
Grant writing
Reports distribution
Leadership
Conflict mediation
Team development/Collaboration
Trainer/Coach/Mentor
Community Engagement
Problem Solver
Exceptional Customer Service
Experience
Senior Team Leader, 12/2004 - Current Giant Eagle, Inc. – Yorktown, IN,
Manage daily operations and administration with staff, as well as manage allocated projects weekly as deemed necessary
Coach, mentor existing staff, as well as train new hires to successfully graduate after the six (6) months probationary period, on policies, procedures and technical software using web based, or in person model
Contribute annually to the organizational gross revenue by $3.5 million
Collaborate with national senior management, and other leadership teams to develop and enhance policy, training tools, marketing materials, and curriculum
Escalate critical risk and issues to senior management
Present monthly operations key metrics reporting to Senior National Management
Collaborate and partner with more than 15 vendors, city and local agencies to foster program expansion, organizational growth and attract grant funding
Facilitate large workshops, and group presentations monthly to over 1500 plus outreached participants
Engage in training 60 families weekly on financial literacy, credit analysis, budgeting and finance.
Manager, 12/2003 - 12/2004 Securitas Security Services Usa, Inc. – Gastonia, NC,
Managed daily operations of 300-unit property that included staff, maintenance, vendors and partners
Oversaw 3.5 million operating budget, and was responsible for the oversight of accounting, financial reporting, budgets, vendor management, IT, and treasury management
Exceeded monthly goals, improved financial controls, revenue and liability recognition of maintaining 95% to 100% lease occupancy, as well as sustaining monthly budgetary measures enforced by the Vice President of Finance
Collaborated with the executive management team and staff to prepare and enforce the monthly operating budget
Performed weekly financial audits for reporting purposes to senior management
Trained, mentored and cultivated staff of 6 employees to achieve monthly operating goals
Promoted to Management within in a year
Director, 12/2000 - 12/2003 Aon Corporation – Virtual, CT,
Pioneered successful program for multicultural populations in diverse communities
For key division of the ULSWC, Inc., managed daily operations of program, trained personnel, volunteers, oversaw two (2) million budget and financial operations of administration, marketing, outreach, program funding, development and expansions
Conducted marketing research, developed and implemented policies and procedures to achieve program objectives and success
Awarded numerous grants from private, and governmental entities to execute and expand program
Developed curriculum to train and coach families on financial literacy and budgeting
Built strong relationships by collaborating with IDA programs, city and local agencies, and partners to attract program funding
Streamlined duties that enhanced financial and human resource operating procedures, establishing a more efficient 4-member team to achieve program goals
Proactively negotiated with partners such as, for profit donors, city and state agencies to attract grant funding for contract renewals and new marketing initiatives that generated increased closed loan volume of $300 MILLION within a 3-year span
Presented quarterly reports via power point presentations to 12-member Board of Directors, and to the National Urban League
Collaborated with our leadership team, on strategic planning, evaluation, development, and fundraising initiatives.
Auditor, 12/1996 - 12/2000 Bcfs – Robstown, TX,
Performed audit and quality control on all financial settlement statements and loan documents to meet compliance and investors’ purposes
Championed successful analytical, corrective action projects that identified procedural weakness, while streaming complex processes and reducing operational cost
Critiqued reported results as well as conveyed analysis and recommendations to senior management
Awarded top talent award for achieving 100% success on revenue generation special projects.
Education and Training
Master of Public Administration (MPA): Public/Non-Profit Management, Expected in 01/1996 - NEW YORK UNIVERSITY, (ROBERT F. WAGNER GRADUATE SCHOOL OF PUBLIC SERVICE - New York, NY GPA:
Bachelor of Arts (BA): Psychology and Philosophy, Expected in 01/1993 - BROOKLYN COLLEGE / CITY UNIVERSITY OF NEW YORK - Brooklyn, NY GPA: Dean’s List, Graduated Cum Laude
Accomplishments
Promoted to manager in less than 12-months
Drove 100% improvement in last 6 years profits through aggressive worth ethic and team collaboration.
Recognized as Employee of the Year from 2012-2018 for outstanding performance and team contributions.
Created highly effective new training program and curriculum that significantly impacted efficiency and improved operations.
Negotiated with vendors, saving the company $ 500,000 annually.
Led team to achieve gross revenue profit annually of $14 million, earning recognition from upper management and financial reward.
Awarded top talent award for achieving 100% success on revenue generation and special projects. Recognized on National level for excellent customer service.
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School Attended
NEW YORK UNIVERSITY, (ROBERT F. WAGNER GRADUATE SCHOOL OF PUBLIC SERVICE
