senior team leader resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

An astute, seasoned, financial and business management leader offering over 20+ years of experience in progressive and accomplished management and supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality while providing leadership and management skills to premier for-profit and not-for-profit organizations remotely and on-site. A results-driven leader with a proven track record of exceptional operational management, project management, training and development, coaching, community engagement, marketing, grant writing, budgeting, finance, team building, and customer service experience. A change agent that provides great value to organizational growth and sustainability, as well as adores challenging and high-pressured environments. Motivated self-starter, innovative and problem solver.

  • Operations management
  • Project management
  • Marketing
  • Grant writing
  • Reports distribution
  • Leadership
  • Conflict mediation
  • Team development/Collaboration
  • Trainer/Coach/Mentor
  • Community Engagement
  • Problem Solver
  • Exceptional Customer Service
Senior Team Leader, 12/2004 - Current
Giant Eagle, Inc. Yorktown, IN,
  • Manage daily operations and administration with staff, as well as manage allocated projects weekly as deemed necessary
  • Coach, mentor existing staff, as well as train new hires to successfully graduate after the six (6) months probationary period, on policies, procedures and technical software using web based, or in person model
  • Contribute annually to the organizational gross revenue by $3.5 million
  • Collaborate with national senior management, and other leadership teams to develop and enhance policy, training tools, marketing materials, and curriculum
  • Escalate critical risk and issues to senior management
  • Present monthly operations key metrics reporting to Senior National Management
  • Collaborate and partner with more than 15 vendors, city and local agencies to foster program expansion, organizational growth and attract grant funding
  • Facilitate large workshops, and group presentations monthly to over 1500 plus outreached participants
  • Engage in training 60 families weekly on financial literacy, credit analysis, budgeting and finance.
Manager, 12/2003 - 12/2004
Securitas Security Services Usa, Inc. Gastonia, NC,
  • Managed daily operations of 300-unit property that included staff, maintenance, vendors and partners
  • Oversaw 3.5 million operating budget, and was responsible for the oversight of accounting, financial reporting, budgets, vendor management, IT, and treasury management
  • Exceeded monthly goals, improved financial controls, revenue and liability recognition of maintaining 95% to 100% lease occupancy, as well as sustaining monthly budgetary measures enforced by the Vice President of Finance
  • Collaborated with the executive management team and staff to prepare and enforce the monthly operating budget
  • Performed weekly financial audits for reporting purposes to senior management
  • Trained, mentored and cultivated staff of 6 employees to achieve monthly operating goals
  • Promoted to Management within in a year
Director, 12/2000 - 12/2003
Aon Corporation Virtual, CT,
  • Pioneered successful program for multicultural populations in diverse communities
  • For key division of the ULSWC, Inc., managed daily operations of program, trained personnel, volunteers, oversaw two (2) million budget and financial operations of administration, marketing, outreach, program funding, development and expansions
  • Conducted marketing research, developed and implemented policies and procedures to achieve program objectives and success
  • Awarded numerous grants from private, and governmental entities to execute and expand program
  • Developed curriculum to train and coach families on financial literacy and budgeting
  • Built strong relationships by collaborating with IDA programs, city and local agencies, and partners to attract program funding
  • Streamlined duties that enhanced financial and human resource operating procedures, establishing a more efficient 4-member team to achieve program goals
  • Proactively negotiated with partners such as, for profit donors, city and state agencies to attract grant funding for contract renewals and new marketing initiatives that generated increased closed loan volume of $300 MILLION within a 3-year span
  • Presented quarterly reports via power point presentations to 12-member Board of Directors, and to the National Urban League
  • Collaborated with our leadership team, on strategic planning, evaluation, development, and fundraising initiatives.
Auditor, 12/1996 - 12/2000
Bcfs Robstown, TX,
  • Performed audit and quality control on all financial settlement statements and loan documents to meet compliance and investors’ purposes
  • Championed successful analytical, corrective action projects that identified procedural weakness, while streaming complex processes and reducing operational cost
  • Critiqued reported results as well as conveyed analysis and recommendations to senior management
  • Awarded top talent award for achieving 100% success on revenue generation special projects.
Education and Training
Master of Public Administration (MPA): Public/Non-Profit Management, Expected in 01/1996
Status -
Bachelor of Arts (BA): Psychology and Philosophy, Expected in 01/1993
Status - Dean’s List, Graduated Cum Laude
  • Promoted to manager in less than 12-months
  • Drove 100% improvement in last 6 years profits through aggressive worth ethic and team collaboration.
  • Recognized as Employee of the Year from 2012-2018 for outstanding performance and team contributions.
  • Created highly effective new training program and curriculum that significantly impacted efficiency and improved operations.
  • Negotiated with vendors, saving the company $ 500,000 annually.
  • Led team to achieve gross revenue profit annually of $14 million, earning recognition from upper management and financial reward.
  • Awarded top talent award for achieving 100% success on revenue generation and special projects. Recognized on National level for excellent customer service.

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Job Titles Held:

  • Senior Team Leader
  • Manager
  • Director
  • Auditor


  • Master of Public Administration (MPA)
  • Bachelor of Arts (BA)

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