Senior Team Leader Assistant Manager resume example with 7+ years of experience
Managed vendor chargebacks and follow up. Researched current and past business performance using online systems and available reports. Effectively communicated and coordinated execution of the planogram with store management. Oversaw warehousing and storage practices and housekeeping. Operated powered lift trucks, pallet jacks and forklifts safely. Delivered excellent customer service by greeting and assisting each customer. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules to deliver outstanding customer service. Worked closely with the district manager to formulate and build store brand. Collaborated with store leaders to complete sales planner workload, reviewing sales and executing great LOD routines. Developed partnership with store leaders for creating and executing effective routines for location accuracy and backroom brand. Over the course of my employment I have managed execution by continually improving my LOD routines and raising the standard for the zone and overall hard-lines brand.
Seeking a challenging retail store management position where I can utilize my seven years of experience in retail sales to contribute management / leadership, interpersonal skills, positive attitude, and a talent for resolving problems to maintain fluid operations that would benefit the organization.
Ellicott City, MD, 09/2010 - 11/2015
Key Activities:
- Led and motivated the store team to increase sales and ensure efficiency.
- Worked closely with the district manager to formulate and build store brand.
- Managed the store's stock levels Ā- Made key decisions about stock level and stock control.
- Analyzed sales figures -Ā Utilized IT to record sales figures for data analysis and forward forecasts.
- Analyzed and interpreted trends to facilitate planning.
- Forecast volume of future sales to maximize profits.
- Managed vendor chargebacks and follow up.
- Managed warehousing and storage practices and housekeeping.
Selected Initiatives:
- Ensured that quality, customer service, health and safety standards are met Ā- Resolved safety, legal and security issues.
- Organized professional training and development courses.
Other Functions:
- Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
- Dealt with employment issues such as interviewing, hiring, promotions, demotions, and terminated employees when necessary, conducting appraisals and performance reviews
- Dealt with chain sales, as and when required.
- Responded to customer comments and complaints.
- Updated superiors on business performance, new initiatives and other issues.
- Maintained awareness of market trends in the retail industry.
- Recognized forthcoming customer initiatives and kept up with local competitors.
- Created weekly schedules to deliver outstanding customer service
City, STATE, 09/2008 - 07/2009
Reorganized the sales floor to meet company demands. Established and maintained high traffic displays, resulting in increased sales. Displayed the appropriate signage for products and sales promotions. Rotated stock by code and receiving date.
City, STATE, 2007 - 02/2008
Designed displays to make the store experience interactive and engaging. Arranged items in favorable areas of the store for optimal sales. Stocked and restocked inventory when shipments were received.
SUMMARY OF QUALIFICATIONS
- Over seven years experience working in retail environment
- Highly skilled in overseeing store operations and achieving set goals in Retail Store Operations
- Proficient in understanding marketplace needs and strategies needed to drive sales
- Hands on experience in ensuring proper merchandise presentation
- In depth knowledge of controlling store expenses to maximize profitability
- Effective skills in payroll planning and scheduling
- Retail inventory management
- Able to meet retail sales goals
- Merchandising Strategies
- Flexible schedule
- Sales professional
- Customer Service Excellence
- Good organizational skills and the ability to multitask
- Accurate money handling
- Store opening and closing procedures
- Operational improvements
LEADERSHIP SKILLS
- Demonstrated ability to motivate and lead employees
- Proven ability to hire, select and train the right candidates
- Excellent communication skills
- Results driven approach
- Teambuilding/Training/Supervision
- Conflict resolution skills
- Motivational Leader
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Resume Overview
School Attended
- Delaware Valley High School
- Target & Diversey Consulting
Job Titles Held:
- Senior Team Leader/ Assistant Manager
- Overnight consumables Team Leader
- Overnight Associate
Degrees
- High School Diploma
- Certifications
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