Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Senior Team Leader with strong leadership, problem-solving, time-management and organizational skills. Highly trained Office Manager with 2+ years experience responsible for the overall daily operations of an office environment that includes staff management, development and customer service. Possesses superior customer communication skills between business and technical teams to meet workforce development needs.

  • Privacy and confidentiality
  • Good telephone etiquette
  • Flexible & Adaptable
  • Excellent work ethic
  • MS Office
  • Adaptability
  • Organization and Time management
  • Responsible
  • Customer service
  • Basic math
  • Critical thinking
  • Analytical skills
  • Maintenance & Repair
  • Determined
  • Strong communication skills
  • Written communication skills
  • Energetic
  • Proficiency in MS Office
  • Leadership
  • Self-organization
  • Marketing
  • Office management
  • Reporting
  • Risk management
  • Attention to detail
  • Enthusiasm
  • SAP Concur
  • Strategic Planning
  • Cash Handling
  • Supervision
  • Keyholder
  • Visual Merchandising
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Project planning
  • Conflict management
  • Complaint resolution
  • Staff education and training
  • Sales expertise
  • Key performance indicators
  • Performance improvement
  • Technical Support
  • Merchandising displays
  • Inventory Tracking
  • Merchandising operations
  • Vendor relations
  • Markdown procedures
  • In-store event promotion
  • Corporate visual standards
  • Interior and exterior displays
  • Stocking and replenishing
  • 40 WPM typing speed
  • Team Bonding
  • Administrative support
  • Invoice Processing
  • Bookkeeping
  • Conference planning
  • Staff Management
  • Sorting and labeling
  • Mail handling
  • Employee training and development
  • Expense reporting
  • Scheduling
Work History
04/2014 to 05/2021
Senior Team Leader Giant Eagle, Inc. Amherst, OH,
  • Upholding and administering all company policies.
  • The training, developing and coaching of non-management employees.
  • Performing all staff positions as required.
  • Ensuring guest satisfaction.
  • Counting and reconciling all receipts taken in during a business day.
  • Initiate and organize engagement events such as potlucks, social gatherings, and holiday parties.
  • Controlling costs, including all direct operating expenses.
  • Operating all projection and audio-visual equipment within the theatre, both hardware and software.
  • Marketing and promotions of feature film engagements.
  • Ensure highest standard of maintenance and operational standards are maintained at all times.
  • Monitoring risk management as it pertains to the theatre, employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management.
01/2017 to 05/2019
Office Assistant Metropolitan State University Of Denver Denver, CO,
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Interacted with residents professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Create and review documents for correct grammar, spelling, and context.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Establish positive relationships and collaborate with other administrative professionals.
  • Answered and quickly redirected up to thirty calls per hour.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
01/2015 to 05/2019
Resident Assistant Education Realty Trust Inc. College Station, TX,
  • Worked to improve and enhance college resident lives through effective and compassionate care.
  • Coached students on useful life and personal care skills.
  • Led by example through mature behavior consistent with university regulations and rules.
  • Developed rapport to create safe and trusting environment for care.
  • Counseled peers on career, academic and personal concerns.
  • Created and implemented social, educational and recreational programs for residents.
  • Organized and support staffing metrics and activities for a large organization
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Mentored and supervised groups of forty- fifty residents.
  • Enforced and implemented all university and campus housing policies.
  • Record and distribute clear and concise notes during staff meetings.
  • Assisted residents in preparing for activity and social programs.
  • Supervised daily activities and provided assistance when needed.
Expected in 05/2023
Associate of Science: Registered Nursing
Registered Nursing - Palmdale, CA,
  • Voted Top Speaker in Communicative Studies (Spring 2021)
  • Majored in nursing
Expected in 05/2018
Bachelor’s: Criminal Justice
California State University - Bakersfield,
  • Awarded CSU Future Scholars Scholarship in 2014
  • Elected Homecoming Queen 2018
  • Elected to Treasurer for Women's Basketball Club in 2018
  • Dean's List Winter 2014
  • Majored in Criminal Justice
  • Member of
  • Relevant Coursework Completed: psychology 101 & Sociology 100
  • Completed professional development in Communicative Studies

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School Attended

  • Registered Nursing
  • California State University

Job Titles Held:

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  • Office Assistant
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  • Associate of Science
  • Bachelor’s

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