Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.

  • Human Resource Management
  • Active Secret Security Clearance
  • Exceptional Character & Integrity
  • Strategic Planning
  • Strong Public Speaking & Leadership Skills
  • Seasoned Project and Team Leader
  • Excellent Reasoning, Analytical, Interpersonal, Oral & Written Communication Skills
  • Knowledgeable of Military Staffing and Recruitment
  • Administrative, Networking
  • Administrative duties, Organizational
  • Advertisements, Personnel
  • Analyst, Personnel management
  • Army, Policies
  • Benefits, Develops policies
  • Coach, Presentations
  • Interpersonal, Processes
  • Oral, Program development
  • Concise, Promotion
  • Conferences, Public Speaking
  • Contracts, Quality
  • Counseling, Recruiting
  • Data analysis, Recruitment
  • Documentation, Research
  • Email, Security Clearance
  • Event planning, Staffing
  • Features, Statistics
  • Hiring, Strategy
  • Human Resource Management, Strategic Planning
  • Human Resources, Supervisor
  • Interpretation, Telephone
  • Leadership, Phone
  • Leadership Skills, Written Communication Skills
  • Team Lead
  • Team Leader
  • Letters
  • Marketing plans
  • Market
  • Meetings
  • Monitors
  • Network
  • Strategic planning
  • Meeting management
  • Conflict management
  • Delegation
Work History
10/2017 to 01/2020 Senior Team Leader Whole Foods | West Orange, NJ,
  • Hours per Week: 50
  • Supervisor: Jamie Cantrell, Phone: 276-701-5625
  • Exercise personnel management responsibilities over a 6-member team of Recruiting and Retention Non-Commissioned Officers (RRNCO) engaged in the administration and execution of the recruitment and placement.
  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
  • Analyze and evaluate subordinatess on work and administrative matters.
  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
  • Skilled in application of fact finding and investigative techniques.
  • Conduct monthly and quarterly counseling to assess mission performance and professional development.
  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.
  • Process annual performance evaluations and identify developmental and training needs of employees, providing or arranging for needed development and training.
  • Develop and maintain a network of school administrators and community influencers providing information on National Guard benefits and features.
  • Participates in staff conferences and meetings with staff and Senior Leaders, Management Officials, and Commanders of installations/activities within the region to present technical information concerning methodologies for training requirements and other related personnel information.
  • Formulate human resources and administrative procedures and policies based on the interpretation of regulations and directives from the National Guard Bureau (NGB).
  • Provide authoritative interpretation and instructions on laws, regulations, policies, and procedures, and develops policies and procedural guidance.
  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
  • Developed strategies to promote team member adherence to company regulations and performance goals.
03/2014 to 09/2017 Recruiting District Manager Maximus, Inc. | Washington, DC,
  • Hours per Week: 50
  • Supervisor: Carlton Gray Jr. Phone: XXX-713-6112
  • Conduct research and sustain a working knowledge of current best practice recruiting models and outreach methods to market the National Guard as an employer of choice to all job seekers.
  • Partner with key external organizations to advance recruitment opportunities.
  • Develop and apply new approaches, document processes and standards, and effectively write and communicate in a concise manner to a variety of management officials.
  • Ensures that internal and external recruiting processes follow federal requirements and that they follow the documented recruitment and selection guidelines.
  • Collaborate with local recruiters by attending events.
  • Creates comprehensive recruitment strategies including marketing plans, outreach, trainings and tracking in collaboration with all areas of the Human Resources Team.
  • Maintain the ability to coordinate multiple projects and programs in a high-impact environment.
  • Monitors and evaluates effectiveness of programs, adjusts as needed.
  • Creates and maintains candidate pools of qualified candidates through frequent contact and notifications of positions.
  • Monitor candidate progression and care for all candidates identified through the recruitment process.
  • In conjunction with leadership, tracks talent acquisition metrics, provides data, and reports on a regular basis.
  • Serve as an analyst and advisor to management and unit staff pertaining to military personnel administration.
  • Assess program development to improve organizational effectiveness and efficiency.
  • Increased productivity and overall output by 30% through managing production times.
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
03/2010 to 02/2014 Recruiting Team Leader Virginia National Guard | City, STATE,
  • Hours per Week: 50
  • Supervisor: Rodney Ragland Phone: XXX-869-2034
  • Created a team recruiting model which divided task among six team members leading to 117% of assigned end strength goal.
  • Develop and implements weekly (or daily) recruiting reports to track recruiting results.
  • Oversaw largest military entrance testing site in the Virginia, resulting in the administering of the Armed Services Vocational Aptitude Battery to more than 5,000 testers.
  • Maintained a network of influencers for 82 high schools and three universities.
  • Coach and train junior level staff on recruiting processes and systems.
  • Ensured professional development of team member through training, coursework, annual evaluations, and monthly counseling.
  • Pre-screen resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements.
  • Handle escalated issues and challenges from candidates who have been disqualified for any reason and work with management to investigate issues of dishonesty that were revealed during the application process.
  • Prepare recruitment announcements, advertisements, postings and offer letters.
  • Manage recruiting activities, correspondence, and data analysis through an applicant tracking system.
  • Maintain recruiting documentation for tracking requisition processing, applicant flow, cost-per-hire and recruiting effectiveness statistics.
  • Leverage online recruiting resources, employee referrals, and networking to market, identify and recruit the very best candidates and fosters strong candidate relationships in person, via telephone, email, social media, etc.
  • Monitored social media and online sources for industry trends.
  • Converted community contacts into potential clients through networking, consistency and credibility.
10/2006 to 02/2010 Recruiter Virginia National Guard | City, STATE,
  • Hours per Week: 50
  • Supervisor: Stephen Koptchak Phone: XXX-373-7424
  • Served as the Virginia National Guard's ambassador within the community; scheduled appointments and conducted interviews to determine applicant eligibility to fill vacancies within the assigned area.
  • Review resumes and credentials for appropriate knowledge, skills, and abilities in relation to position requirements.
  • Confer with leadership (Recruiting Team Lead and/or District Manager) to develop a recruiting strategy to meet hiring needs.
  • Duties include partnering to plan workforce strategies, review requisition needs and ensure appropriate approvals are obtained and ensuring recruiting processes meet the needs of the National Guard.
  • Proactively develop and implement hiring solutions to reduce attrition.
  • Post jobs using a recruiting management system; ensuring jobs are posted on appropriate job boards; ensuring Facebook and other social media tools are utilized to gain the most results.
  • Familiarity with social media, especially LinkedIn.
  • Demonstrated success utilizing social media to source candidates.
  • Interviews applicants and evaluates qualifications for appointment or enlistment.
  • Notify all candidates of hiring results including the handling of rejection communications.
  • Counseled applicants on test results, enlistment contracts, service obligations, incentives, accounted for and prepared Future Soldiers for initial entry training.
  • Provided assistance to dependents concerning benefits and entitlements.
  • Summarized benefits and features of the National Guard to potential applicants, high school administrators and community influencers.
  • Provides counseling to current and potential members.
  • Researches and resolves difficult military personnel problems and questions.
  • Document all interactions and information on each candidate thoroughly; including searches, hiring manager interactions, and other recruiting activities.
  • Function as the point of contact with candidates.
  • Provide weekly update report on all recruiting activities when required.
  • Instantly be able to provide snapshot updates on specific positions when requested.
  • Manage new hire setup process including new hire paperwork.
  • Administer and analyze pre-employment assessments and references.
  • Assembles supporting documentation required at higher levels when considering such cases as involuntary order to active duty, court martial, fraudulent enlistment, non-selection for retention, administrative discharges, etc.
  • Assisted with special projects assigned by Management or Recruiting Managers.
  • Superior Recruitment Achievements Ranked in the top three of eight Recruiting Areas in consecutive recruiting years.
  • Conducted pre-separation interviews with organization members and family members within 180 days of separation to reduce turnover rate to less than 15%.
  • Created a team recruiting model which divided the tasks of prospecting, event planning, school program presentations, interview process and administrative duties among six team members leading to 117% of assigned end strength goal.
  • Oversaw largest military entrance testing site in the Virginia, resulting in the administering of the Armed Services Vocational Aptitude Battery to more than 5,000 testers.
  • Interviewed leads to qualify acceptable candidates for enlistment resulting in the processing of more than 150 applicants into the Virginia Army National Guard.
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
Expected in 12/2014 Bachelor of Science | Business Administration Post University, Waterbury. CT, GPA:
Expected in | Certificate of Training Human Resources Syracuse University, Syracuse, NY, GPA:

Onward to Opportunity Human Resources Program

Army National Guard Equipment Records and Parts Specialist Course, 1991 Army National Guard Automated Logistical Specialist Course, 2001 National Guard Strength Maintenance Training Center, 2006 Army National Guard Formal Recruiting Basic Course, 2007 Army National Guard Unit Manager Course, 2011 Advanced Leadership and Management Development Course, 2013 Senior-level Leadership, Technical and Management Course, 2014 Recruiting and Retention NCO Training, 2015
Additional Information
  • CAREER AWARDS AND RECGONITION , Army Achievement Medal Army Good Conduct Medal (Awarded 3 times) Army Reserves Component Achievement Medal (Awarded 3 times) National Defense Service Medal-Bronze Star Noncommissioned Officer Professional Development Ribbon (Awarded 3 times) National Guard Recruiter Expert Badge (Permanent Award) Armed Forces Reserve Medal Mobilization Global War on Terrorism Service Medal Virginia National Guard Service Ribbon (State Award for State Active Duty)

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School Attended

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  • Syracuse University

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