Promoted to Senior Team Leader after successful turns as Team Leader in five different departments(Guest Service Team Leader, Toys and Electronics Team Leader, Starbucks Team Leader, Consumables Team Leader-Pfresh and Consumables Team Leader-Dry/Dairy/Frozen) in three years.
Trained and transitioned two team members into Team Leaders.
Developed and wrote Best Practices for new Pfresh department.
Successfully executed both Consumable Team Leader positions (Pfresh and Dry/Dairy/Frozen) simultaneously.
Trained and developed two team members to be Pfresh Assistants.
Completed the Food Safety Manager Certification Examination with a score 96.
Elected Great Team Leader of the Month five times in two years by my peers.
Chosen by the Store Team Leader as Top Performer- Hardlines eleven times in two years.
Performed leader on duty (LOD) responsibilities, including overseeing total store operations, responding to guest service requests, prioritizing and delegating team member work load and responding to staffing concerns including call offs.
Assessed and selected top talent at the hourly team member level.
Actively participated in the performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective action and writing and delivering performance reviews.
Led a compliance culture to mitigate legal risk including applicable meal breaks.
Ensured maximum work center efficiency by scheduling and delegating responsibilities to team members.
Personally friendly, positive, helpful and team oriented; showed respect for all team members and guests.
Supervised, trained and coached team members on service and presentation skills.
Supervised and coached the team to ensure excellent in-stocks with minimal outs.
Led the team to ensure merchandise was well zoned and set to planogram.
Trained the team to verify dated products are rotated when stocked and zoned; removed all expired product from the floor.
Guaranteed the interior and exterior of the store was neat and clean.
Led the team to ensure merchandise was well zoned everyday.
Trained and ensured team members handling food followed food freshness standards, including product rotation (FIFO), no expired products, removal of dented or damaged product, proper handling of temperature sensitive food items and ensuring cleanliness to prevent pest infestation.
Managed the day to day operations of the food team.
Set priorities for the Pfresh Assistants and food team members.
Responsible for leading and developing the Pfresh Assistants and food team.
Educated and trained Pfresh Assistants and food team members on food safety/quality standards and routines.
Followed proper order, receiving, storage, FIFO, and date-marking procedures to maintain appropriate in-stocks, freshness and food safety.
Effectively managed inventory and maximized profitability by following QMOS (shrink), Temporary Price Cut, and coupon guidelines.
Partnered with the Instocks team to ensure on-hand data integrity is being maintained through Research for accurate replenishment.
Partnered with the back room logistics team to ensure wholesaler trailer unload processes were being followed, back room location accuracy was being maintained in the freezer and cooler, and the back room food areas were clean and organized.
Ensured Pfresh sales floor was clean, organized, accurately signed, merchandised appropriately and well zoned.
Develop and maintain partnerships with DSD vendors; hold vendors accountable to maintain appropriate on-hands.
Followed cleaning and sanitation guidelines to meet all food safety and brand standards.
Ensured all food safety, sanitation, and cross contamination rules were followed while producing, displaying, holding and storing food items.
Ensured up and ready times and standards were met each day.
Hired and trained new employees; supervised over 50 employees.
Accurately accounted for all cash office transactions, monies and inventories including tobacco products, stamps, lottery and promotional items.
Ensured excellent levels of customer service by holding weekly coaching and feedback meetings.
Consistently met labor and payroll targets.
Conducted employee reviews and developed growth and performance strategies.
Maintained the company standard of 98% price accuracy.
Passed the Food Safety Manager Certification Examination with a score of 96.
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