Senior Team Leader resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Well-grounded Senior Team Leader available 40 hours per week, including weekends and evenings. Offering over 15 years of hands-on experience as a Supervisor in the Retail industry. Specialties include A hardworking and reliable individual with the ability to visualize and plan objectives and goals strategically.

  • Team development
  • Reports distribution
  • Organization strategies
  • Training
  • Safety
  • Quality Improvement
  • Active listening
  • Multitasking
  • Organizational skills
  • Troubleshooting
  • Customer service
04/2018 to Current
Senior Team Leader Giant Eagle Westlake, OH,
  • Assisted management in hiring process and new team member training.
  • Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  • Delivered outstanding service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
  • Promoted safety checks and procedures and promoted safety within workplace.
  • Monitored team performance and reported on metrics.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Adhered to all safety guidelines regarding power equipment.
  • Developed and deployed new services and implemented new company policies.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
10/2005 to 03/2020
Receiving Associate Avient Saint Louis, MO,
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Reviewed work orders to check correctness of deliveries.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered [Software] system.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Reported delays, accidents or other traffic and transportation situations.
01/1990 to 01/2005
Kitchen Manager Benchmark Hospitality Racine, WI,
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Collaborated with trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to equipment.
  • Received, organized and rotated paper goods and food ingredients.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste % by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Supervised staff preparing and serving meals.
Education and Training
Expected in 06/1989
High School Diploma:
Whitesboro High School - Marcy, NY

Oneida County Boces Auto Body and Auto Body Mechanics 1987-1989


My skill sets as Senior Team Lead include but not limited to:

Opening and closing of the store

Customer relations assuring all customers have a great experience and handling any customer issues or concerns

Firearms safe handling and NICS background checks

Club program expectations opening and closing procedures

BOSS process start to finish

Inventory:Working with I.C.S making sure all merchandise received is in inventory and sending emails to the appropriate vendor to correct any issues

Receiving scheduling

Assigning daily tasks to outfitters following up to make sure all goals are met in a timely manner

Receiving and departure of trailers/Boats and ATV's

Printing and keying PO's

Defective process as well as Hazmat

Merchandising and remerchandising of all products

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Resume Overview

School Attended

  • Whitesboro High School

Job Titles Held:

  • Senior Team Leader
  • Receiving Associate
  • Kitchen Manager


  • High School Diploma

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