Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Skills
Strategic planning
Retail inventory management
Staff education and training
Client Service
Complaint resolution
Employee Development
Brand Management
Education
DODEA Kubasaki High SchoolOkinawa, Japan, Expected in 06/2003 ā āHigh School Diploma: - GPA:
Work History
Giant Eagle - Senior Team Leader Export, PA, 10/2016 - Current
Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Set goals for department and supported employees in meeting expectations.
Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Trained employees in essential job functions.
Oversaw closing operations with team of 15 personnel.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Set clear team goals and delegated tasks and set deadlines.
Discovered training needs and provided coaching.
Managed inventories and stock and kept detailed records of inventory use and sales.
Cross-trained and provided back up for customer service managers.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Managed medical intervention and therapy for animals in collaboration with DVM.
Recorded symptoms and documented medical observations to inform treatment decisions.
Triaged incoming patients to determine treatment needs and urgency of care.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Collected blood, urine, fecal samples for laboratory analyses and would do physical assessments.
Answered owner animal health questions and advised on best care practices.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Implanted subcutaneous identification microchips into animals.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Administered medications to animals in treatment and documented changes in condition.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Kneehigh Pet Care Boarding And Grooming - Groomer /Receptionist City, STATE, 07/2013 - 03/2014
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
Dematted dogs and trimmed hair in ears and between paw pads.
Trimmed nails using clippers and grinders.
Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
Bathed dogs and cats to remove fleas, ticks and other skin parasites.
Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
Cleaned tear stains from fur using safe chemical cleansers.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Handled administrative work such as answering telephones and scheduling appointments for visits.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Managed facility laundry, cleaning and restocking.
Taylor Veterinary Hospital - Veterinary Technician /Receptionist City, STATE, 05/2007 - 08/2013
Recorded symptoms and documented medical observations to inform treatment decisions.
Managed medical intervention and therapy for animals in collaboration with DVM.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Answered owner animal health questions and advised on best care practices.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Implanted subcutaneous identification microchips into animals.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Administered medications to animals in treatment and documented changes in condition.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Responded to inquiries from callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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