Senior Team Lead Resume Example Marten Transport

SENIOR TEAM LEAD

Professional Summary

Delivers positive experiences through high-quality customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Skills

Basic computer knowledge
Credit card processing
Sales negotiating
Strong customer service orientation
Problem solver
Written and verbal communication skills
Committed to team success
Service-oriented
Supervisory skills
Staff scheduling
Staff development talent
Conflict resolution techniques
Stable work history
Hiring and training

Work History

Senior Team Lead , 04/2010 to 09/2012
Marten Transport – Napa

Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Excelled in exceeding daily credit card application goals.
Trained new employees by providing knowledge of specific store tasks and policies.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Implemented new processes and systems for improving customer service satisfaction.
Assisted customers in finding out-of-stock items.
Prevented store losses using awareness, attention to detail and integrity.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
Answered customer questions regarding store merchandise, department information and pricing.
Resolved product issues and shared benefits of new technology.
Managed cash stock and inventory balances accurately.
Resolved employment-related disputes through proactive communication.
Organized racks and shelves to maintain the visual appeal of the store.
Trained and served as a peer coach for new sales associates.
Carefully interviewed, selected, trained and supervised staff.

Manager, 07/2005 to 01/2010
Publicis Groupe – Miami , FL

Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Conducted timely performance evaluations for all front of house staff.

Bartender & manager, 08/2002 to 02/2005
Major's Pub – City , STATE

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Prepared for and executed new menu implementations.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Education

High School Diploma: Seattle Academy of Arts and Sciences - City, State

Associate of Arts: food and restaurant management, 1999
Florida Culinary Institute - City, State

Coursework in Hospitality Management
Food Services Technology classes
Coursework in Professional Cooking and Baking
Certified Nutritionist
Coursework in Hotel Management and Restaurant Food Service

Resume Overview

School Attended

Seattle Academy of Arts and Sciences
Florida Culinary Institute

Job Titles Held:

Senior Team Lead
Manager
Bartender & manager

Degrees

High School Diploma :
Associate of Arts : food and restaurant management , 1999

Senior Team Lead Resume Example

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