senior team lead resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
People-oriented supervisor effective at successfully executing new initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.
Seasoned Team Leader offering over years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.
Energetic professional with 17+ years of experience in retail. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Skills
Team supervision
People skills
Conflict resolution
Critical thinking
Quality assurance
Quality Improvement
Client support
Issue resolution
Training
Safety
Experience
10/2017 to 02/2021Senior Team LeadGrifols Inc. | Oklahoma City, OK,
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Interviewed, hired and trained new quality customer service representatives.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Developed and deployed new services and implemented new company policies.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Fostered positive employee relationships through effective communication, training and development coaching.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase guest experience.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Worked on creating schedules to ensure proper floor coverage.
10/2006 to 06/2016Store Manager Tempur-Pedic | Dickson, TN,
Was in charge of over wellness of the store.
Was in charge of writing the store schedule and process.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Interviewed, hired, supervised and trained 60+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Coached and empowered employees by creating and sharing motivational vision plans.
Strengthened work flow productivity by hiring, managing and developing top talent.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Interviewed, hired, supervised and trained 60+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
Reorganized sales floor to optimize customer flow and improve product visibility.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
01/2004 to 01/2006Team MemberGiant Eagle, Inc. | Columbus, IN,
Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
Worked hard to learn all required tasks quickly and maximize performance.
Looked for ways to go above and beyond job requirements.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
03/2002 to 01/2004Head CashierSprouts Farmers Market | Westminster, CO,
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Supervised more than 20+ cashiers and associates to maximize performance, efficiency and service levels.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Greeted customers promptly and responded to questions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Oversaw work of 20+ cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Learned roles of other departments to provide coverage and keep store operational.
Assisted with purchases, locating items and signing up for rewards programs.
Promoted specific item options to drive sales and achieve add-on purchases.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education and Training
Expected in to to High School Diploma | California High School, Whittier, CAGPA:
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