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Senior Systems Engineer Resume Example

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SENIOR SYSTEMS ENGINEER
Professional Summary

Senior IT and Audio/Visual project lead with extensive experience across academia, industry, and government. Subject Matter Expert in video collaboration and audio/visual support for key operations. Adept at hands-on technical assistance and training. Full-scope project management experience from project inception to project completion and ongoing project support. Proven project leader with the ability to foster positive, interactive work environments with strong working relationships among team members and key stakeholders. Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 20+ years.

Skills
  • Audio-Visual/Video Collaboration SME
  • Full-scope project management experience from project inception to full implementation
  • Interpretation of AutoCAD and Revit AV as well as audio and digital signal flow diagrams
  • IT Project Management
  • Network infrastructure administration
  • Audio-Visual Design
  • Zoom/WebEx/MS Teams
  • MS Exchange and Outlook Administration
  • Office 365/MS Visio/MS Project
  • IT Administration
  • Cisco Telepresence Infrastructure SME
  • Training & Mentorship
  • Active Directory
  • Cisco CMS/TMS/TCS/VCS/VCSE
  • Infrastructure management
  • Windows Server management
Work History
Senior Systems Engineer, 03/2015 to 12/2019
US State Department/CACI International, Inc – Washington, DC
  • Developed, designed, and implemented Mission Critical Environments (MCE) for State Department internal and external video wall monitoring systems
  • SME for management and troubleshooting of Cisco global telepresence infrastructure (VCS, TMS, CMS, MSE, etc.)
  • Supported DoS Medical Bureau promotion of telemedicine programs with NGOs for international projects involving stakeholders in multiple countries
  • Developed and implemented over 200 AV/VTC projects (from conference room/huddle spaces to full training facility build-outs) across a global series of operational sites
  • Provided subject-matter expertise for more than 3000 codec sites at Department of State embassies, consulates, and post locations world-wide
  • Provided outstanding helpdesk service and support to customers
Director of Audio-Visual Services, 03/2014 to 02/2015
The Universities at Shady Grove – Rockville, MD
  • Directed VTC distance education and AV services for a large regional higher education center in the University of Maryland system
  • SME for telepresence and AV projects
  • Led a staff of AV technicians to provide full-spectrum technical support to faculty, staff, and students
  • Designed and implemented the most advanced state-of-the-art multi-media collaboration classroom in the country to support UM's operational and educational goals for full AV integration in the classroom
  • Served as Apple OS & Microsoft OS technical specialist to faculty, staff, and students
Director of Technology, 09/2003 to 07/2013
University Center Of North Puget Sound – Everett, WA
  • Directed IT and AV technology operations for a regional higher education center representing 6 universities in Washington
  • SME for Washington State higher education institutions on AV and telepresence
  • Cradle-to-grave project management for new AV systems in a multi-million-dollar facility for the Washington State University system
  • Telepresence infrastructure administration (border controllers, gatekeepers, MCU/bridges, and content servers)
  • Directed a multisite Radiology Technology distance learning program with course content provided by videoconferencing
  • Implemented streaming and on-demand content for interactive psychology and counseling sessions
  • Utilized AMX, Creston, Extron, and TVOne AV control systems
  • Provided training sessions for more than 100 staff members on utilizing AV technology
  • Mentored and managed over 20 technicians in IT and Audio/Video hardware support
  • Utilized Microsoft Project and Microsoft Visio to manage and implement network design projects
  • Apple & PC Desktop Support, Printer Administration & Microsoft Exchange/Outlook Administration
Director of Network Services, 09/1998 to 08/2003
Puget Sound Educational Service District – Seattle, WA
  • Directed all network operations at a regional office for the Washington State Department of Education
  • Created and managed the largest regional network services cooperative providing SME network support to school districts
  • Created and managed the largest public school Citrix VDI server farm cooperative in the country
  • Installed over 100 personal, group and large integrated VTEL, Polycom, and Tandberg telepresence systems
  • Served as AV/Telepresence system engineer in the design and implementation of an internationally recognized Hearing-Impaired Sign Language Project for K-12 schools
  • Trained over 100 technicians and 300 faculty and staff in installation, operation and support of telepresence systems and audio/visual components
Education
B.S.B.A: Computer Information Systems, 1989
Northern Arizona University
  • Graduated Summa Cum Laude
Master of Science: Education, 1975
Washington State University - Pullman, WA
Bachelor of Science: Education, 1974
California State University at Fullerton - Fullerton, CA
Certifications
AVIXA/InfoComm Certified Technology Specialist (CTS) US Merchant Marine Officer
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Resume Overview

Companies Worked For:

  • US State Department/CACI International, Inc
  • The Universities at Shady Grove
  • University Center Of North Puget Sound
  • Puget Sound Educational Service District

School Attended

  • Northern Arizona University
  • Washington State University
  • California State University at Fullerton

Job Titles Held:

  • Senior Systems Engineer
  • Director of Audio-Visual Services
  • Director of Technology
  • Director of Network Services

Degrees

  • B.S.B.A : Computer Information Systems , 1989
    Master of Science : Education , 1975
    Bachelor of Science : Education , 1974

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