Senior Systems Engineer Resume Example West Corporation

SENIOR SYSTEMS ENGINEER

Experience

Senior Systems Engineer, 05/2014 to Current
West Corporation

Role is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
Much of this has been improved upon by automating solutions and enhancing deployments into cloud infrastructures.
Provided communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Also led, guided and mentored to the Systems Engineer staff.

Manager - Information Systems, 02/2001 to 05/2014
West Corporation

Lead a group of Database Administrators (DB2, Infomix, SQL Server, and Postgresql) supporting front end call taking applications (OLTP).
These systems had to support millions of transactions per day with sub second response time.
At the same time other platforms had support backend applications which generated reporting and analytic outputs (DSS) for these millions of transactions.
Managing licensing and purchasing for over a million dollars of annual license renewals as well hardware purchases and upgrades were part of the responsibilities of this position.

Database Administrator, 01/1995 to 02/2001
West Corporation

Managed DB2 and Informix platforms to insure performance and availability to support various applications.
This includes existing databases and new databases as well as Data Modeling, Database Creation and Implementation, Performance Tuning, Stored Procedure Development and Reporting Development.

Programmer/Analyst, 01/1989 to 01/1994
West Corporation

Developed applications for internal infrastructure which processed millions of transactions.
Examples:.
Capturing voice recordings and storing them for transcription and play back for various customers.
Developing standardized reports which enhanced our offerings to clients but still allowed the necessary data to be reported on.

Work History

Senior Systems Engineer, 05/2014 to Current
West Corporation

Role is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
Much of this has been improved upon by automating solutions and enhancing deployments into cloud infrastructures.
Provided communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Also led, guided and mentored to the Systems Engineer staff.

Manager - Information Systems, 02/2001 to 05/2014
West Corporation

Lead a group of Database Administrators (DB2, Infomix, SQL Server, and Postgresql) supporting front end call taking applications (OLTP).
These systems had to support millions of transactions per day with sub second response time.
At the same time other platforms had support backend applications which generated reporting and analytic outputs (DSS) for these millions of transactions.
Managing licensing and purchasing for over a million dollars of annual license renewals as well hardware purchases and upgrades were part of the responsibilities of this position.

Database Administrator, 01/1995 to 02/2001
West Corporation

Managed DB2 and Informix platforms to insure performance and availability to support various applications.
This includes existing databases and new databases as well as Data Modeling, Database Creation and Implementation, Performance Tuning, Stored Procedure Development and Reporting Development.

Programmer/Analyst, 01/1989 to 01/1994
West Corporation

Developed applications for internal infrastructure which processed millions of transactions.
Examples:.
Capturing voice recordings and storing them for transcription and play back for various customers.
Developing standardized reports which enhanced our offerings to clients but still allowed the necessary data to be reported on.

Education

Bachelor of Arts: Computer Science, 1987
Concordia College - Moorhead, MN

IBM Certified Database Associate - Informix Dynamic Server V11.50 Fundamentals IBM Certified Database Associate - Informix Dynamic Server V11.70 Fundamentals IBM Certified System Administrator- Informix Dynamic Server V11.70

Summary

Over 30 years of outstanding system, application and database experience in large corporate environment.

Led diverse and large group of users, stakeholders and decision makers with consensus building skills to craft consistent policies for infrastructure strategy and implementation.

Studied existing applications, software and hardware systems, in order to determine their efficiency and predict future demands.

Coordinated the development and implementation of software and applications, ensuring their compliance with industry requirements, quality standards and sensitivity of data.

Conferred with production and systems management teams for operational activities, providing them with essential direction, information and support.

Motivated team members with strong organizational and effective communication skills.

Strong and proven customer-facing communication skills.

Certifications

IBM Certified Solution Expert - Informix Dynamic Server V9 System Administrator

Affiliations

IIUG Board of Directors (2019-current) IIUG Conference Planning Committee (2007-current) Informix Customer Advisory Council Presented at IIUG conference

Highlights

Databases: Informix - Oracle - DB2 - Microsoft SQL Server - Postgresql - Greenplum -
Mongo - Hadoop - Elastic
Operating Systems: Linux - AIX - HP/UX - Windows
Virtualization: VMware - IBM LPAR
Languages: C - Perl - Python - Java - Pascal - Cobol
Third Party tools: New Relic - Zabbix - Nagios - Nimsoft - Jira - Ansible - Jenkins - Artifactory - Git -
Service Now - CA Service Desk
Process methods: Lean - Agile
Agile, Microsoft SQL Server
AIX, SQL Server
C, System Administrator
Cobol, Systems Engineer

CA, Transcription
Hardware, Upgrades
Clients
Data Modeling
Databases
Database
Database Creation
HP/UX
IBM
DB2
Information systems
Informix
Investments
Java
Linux
Managing
Windows
Operating Systems
Oracle
Organizational
Pascal
Perl
Postgresql
Problem-solving skills
Procedure Development
Purchasing
Python
Reporting

Skills

Databases: Informix - Oracle - DB2 - Microsoft SQL Server - Postgresql - Greenplum -

MMongo - Hadoop - Elastic

Operating Systems: Linux - AIX - HP/UX - Windows

Virtualization: VMware - IBM LPAR

LLanguages: C - Perl - Python - Java - Pascal - Cobol

TThird Party tools: New Relic - Zabbix - Nagios - Nimsoft - Jira - Ansible - Jenkins - Artifactory - Git -

Service Now - CA Service Desk

Process methods: Lean - Agile,

Agile, AIX, C, Cobol, CA, hardware, clients, Data Modeling, Databases, Database, Database Creation, HP/UX, IBM, DB2, information systems, Informix, investments, Java, Linux, Managing, Windows, Operating Systems, Oracle, organizational, Pascal, Perl, Postgresql, problem-solving skills, Procedure Development, purchasing, Python, reporting, Microsoft SQL Server, SQL Server, System Administrator, Systems Engineer, transcription, upgrades

Additional Information

IBM Data Champion (2012-current) IIUG Directors Award (2016)

Resume Overview

Companies Worked For:

West Corporation

School Attended

Concordia College

Job Titles Held:

Senior Systems Engineer
Manager - Information Systems
Database Administrator
Programmer/Analyst

Degrees

Bachelor of Arts : Computer Science , 1987
IBM Certified Database Associate - Informix Dynamic Server V11.50 Fundamentals IBM Certified Database Associate - Informix Dynamic Server V11.70 Fundamentals IBM Certified System Administrator- Informix Dynamic Server V11.70

Senior Systems Engineer Resume Example

Resume Score: 90%

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