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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
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Experience
Senior Systems Engineer, 05/2014 to Current
Bae Systems, ,
  • Role is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
  • This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
  • Much of this has been improved upon by automating solutions and enhancing deployments into cloud infrastructures.
  • Provided communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
  • Also led, guided and mentored to the Systems Engineer staff.
Manager - Information Systems, 02/2001 to 05/2014
Allied Universal Security, ,
  • Lead a group of Database Administrators (DB2, Infomix, SQL Server, and Postgresql) supporting front end call taking applications (OLTP).
  • These systems had to support millions of transactions per day with sub second response time.
  • At the same time other platforms had support backend applications which generated reporting and analytic outputs (DSS) for these millions of transactions.
  • Managing licensing and purchasing for over a million dollars of annual license renewals as well hardware purchases and upgrades were part of the responsibilities of this position.
Database Administrator, 01/1995 to 02/2001
Alakaina Family Of Companies, ,
  • Managed DB2 and Informix platforms to insure performance and availability to support various applications.
  • This includes existing databases and new databases as well as Data Modeling, Database Creation and Implementation, Performance Tuning, Stored Procedure Development and Reporting Development.
Programmer/Analyst, 01/1989 to 01/1994
The College Of William & Mary, ,
  • Developed applications for internal infrastructure which processed millions of transactions.
  • Examples:.
  • Capturing voice recordings and storing them for transcription and play back for various customers.
  • Developing standardized reports which enhanced our offerings to clients but still allowed the necessary data to be reported on.
Work History
Senior Systems Engineer, 05/2014 to Current
West Corporation,
  • Role is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
  • This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
  • Much of this has been improved upon by automating solutions and enhancing deployments into cloud infrastructures.
  • Provided communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
  • Also led, guided and mentored to the Systems Engineer staff.
Manager - Information Systems, 02/2001 to 05/2014
West Corporation,
  • Lead a group of Database Administrators (DB2, Infomix, SQL Server, and Postgresql) supporting front end call taking applications (OLTP).
  • These systems had to support millions of transactions per day with sub second response time.
  • At the same time other platforms had support backend applications which generated reporting and analytic outputs (DSS) for these millions of transactions.
  • Managing licensing and purchasing for over a million dollars of annual license renewals as well hardware purchases and upgrades were part of the responsibilities of this position.
Database Administrator, 01/1995 to 02/2001
West Corporation,
  • Managed DB2 and Informix platforms to insure performance and availability to support various applications.
  • This includes existing databases and new databases as well as Data Modeling, Database Creation and Implementation, Performance Tuning, Stored Procedure Development and Reporting Development.
Programmer/Analyst, 01/1989 to 01/1994
West Corporation,
  • Developed applications for internal infrastructure which processed millions of transactions.
  • Examples:.
  • Capturing voice recordings and storing them for transcription and play back for various customers.
  • Developing standardized reports which enhanced our offerings to clients but still allowed the necessary data to be reported on.
Education
Bachelor of Arts: Computer Science, Expected in 1987
Concordia College - Moorhead, MN
GPA:
IBM Certified Database Associate - Informix Dynamic Server V11.50 Fundamentals IBM Certified Database Associate - Informix Dynamic Server V11.70 Fundamentals IBM Certified System Administrator- Informix Dynamic Server V11.70: , Expected in
- ,
GPA:
Summary
  • Over 30 years of outstanding system, application and database experience in large corporate environment.
  • Led diverse and large group of users, stakeholders and decision makers with consensus building skills to craft consistent policies for infrastructure strategy and implementation.
  • Studied existing applications, software and hardware systems, in order to determine their efficiency and predict future demands.
  • Coordinated the development and implementation of software and applications, ensuring their compliance with industry requirements, quality standards and sensitivity of data.
  • Conferred with production and systems management teams for operational activities, providing them with essential direction, information and support.
  • Motivated team members with strong organizational and effective communication skills.
  • Strong and proven customer-facing communication skills.
  • Certifications
    IBM Certified Solution Expert - Informix Dynamic Server V9 System Administrator
    Affiliations
    IIUG Board of Directors (2019-current) IIUG Conference Planning Committee (2007-current) Informix Customer Advisory Council Presented at IIUG conference
    Highlights
    • Databases: Informix - Oracle - DB2 - Microsoft SQL Server - Postgresql - Greenplum -
    • Mongo - Hadoop - Elastic
    • Operating Systems: Linux - AIX - HP/UX - Windows
    • Virtualization: VMware - IBM LPAR
    • Languages: C - Perl - Python - Java - Pascal - Cobol
    • Third Party tools: New Relic - Zabbix - Nagios - Nimsoft - Jira - Ansible - Jenkins - Artifactory - Git -
    • Service Now - CA Service Desk
    • Process methods: Lean - Agile
    • Agile, Microsoft SQL Server
    • AIX, SQL Server
    • C, System Administrator
    • Cobol, Systems Engineer
    • CA, Transcription
    • Hardware, Upgrades
    • Clients
    • Data Modeling
    • Databases
    • Database
    • Database Creation
    • HP/UX
    • IBM
    • DB2
    • Information systems
    • Informix
    • Investments
    • Java
    • Linux
    • Managing
    • Windows
    • Operating Systems
    • Oracle
    • Organizational
    • Pascal
    • Perl
    • Postgresql
    • Problem-solving skills
    • Procedure Development
    • Purchasing
    • Python
    • Reporting
    Skills
  • Databases: Informix - Oracle - DB2 - Microsoft SQL Server - Postgresql - Greenplum -
  • MMongo - Hadoop - Elastic
  • Operating Systems: Linux - AIX - HP/UX - Windows
  • Virtualization: VMware - IBM LPAR
  • LLanguages: C - Perl - Python - Java - Pascal - Cobol
  • TThird Party tools: New Relic - Zabbix - Nagios - Nimsoft - Jira - Ansible - Jenkins - Artifactory - Git -
  • Service Now - CA Service Desk
  • Process methods: Lean - Agile,
  • Agile, AIX, C, Cobol, CA, hardware, clients, Data Modeling, Databases, Database, Database Creation, HP/UX, IBM, DB2, information systems, Informix, investments, Java, Linux, Managing, Windows, Operating Systems, Oracle, organizational, Pascal, Perl, Postgresql, problem-solving skills, Procedure Development, purchasing, Python, reporting, Microsoft SQL Server, SQL Server, System Administrator, Systems Engineer, transcription, upgrades
  • Additional Information
    • IBM Data Champion (2012-current) IIUG Directors Award (2016)

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    School Attended

    • Concordia College

    Job Titles Held:

    • Senior Systems Engineer
    • Manager - Information Systems
    • Database Administrator
    • Programmer/Analyst

    Degrees

    • Bachelor of Arts
    • IBM Certified Database Associate - Informix Dynamic Server V11.50 Fundamentals IBM Certified Database Associate - Informix Dynamic Server V11.70 Fundamentals IBM Certified System Administrator- Informix Dynamic Server V11.70

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