senior systems architect and it manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced IT Architect, Manager, and Systems Administrator well-versed in infrastructure design, security planning and daily operations management. Forward-thinking and strategic leader with 21 year's experience managing diverse cloud and on-premise environments. Company size and/or growth maturity are all well within my prevue. Looking for a challenging position with a progressive organization.

  • Project Management
  • Network Administration
  • System Administration
  • O365/Azure Administration
  • Security / Compliance
  • Policy Development
  • Asset Management
  • Firewall Administration
  • Office 365 Suite
  • VMware Administration
  • Azure Active Directory
  • Microsoft Windows 7/10/2003/2012 R2/2016
  • LifeSize/Cisco/Zoom Video Conferencing
  • Docker/Kubernetes With nginx
  • Mitel/Shoretel VoIP
  • Site-to-Site VPN and Remote Access
  • Adobe Creative Cloud
  • ProofPoint Email Protection
  • Microsoft Exchange
  • Kastle Security
  • Netscaler Load Balancing
  • SalesForce Administration
  • Maas360 MDM Solutions
  • Rubrik and Veeam Backup
  • Team Leadership
  • Budget administration
  • Team Management
Work History
IT Manager, 03/2021 to 05/2021
Bridger SteelBlack Hawk, SD,
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
  • Conducted company-wide technology instruction, onboarding and education.
  • Oversaw daily performance of computer systems and immediately responded to Type issues to keep network up and running.
  • Produced Type and Type reports each Timeframe, updating customers and senior leaders on progress and roadblocks.
IT Manager, 10/2020 to 02/2021
Bridger SteelBrandon, SD,
  • Guided organizational technology strategy and roadmaps.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Conducted company-wide technology instruction, onboarding and education.
  • Wrote policy, procedure and manuals governing internal IT use.
Senior Systems Architect and IT Manager, 10/2007 to 08/2020
CyberCodersCity, STATE,
  • Designed, deployed, and administered all digital information related activities of the organization; defined and implemented IT policies, procedures, and best practices for SOX and ITIL compliance.
  • Oversaw company expansion from one location to eight - Irvine HQ to LAX, Costa Mesa, Boston, Framingham MA, Manhattan, Palm Beach, and Dallas.. Supporting 45 employees in 2007, to roughly 425. Including interconnecting branch locations with two datacenters as well as telephony to ensure staff productivity and communications received 100% uptime to ensure corporate productivity.
  • Procured, maintained, and supported desktop hardware, software, servers, peripherals, networks, VoIP systems, mobile devices, A/V equipment, and more.
  • Responsible for developing an enterprise class backup solution using Rubrik to secure over 60TB of data - with long-term retention in AWS.
  • Designed and maintained three distinct sets of corporate infrastructure. Production, A, and Development - each containing 16 SQL servers with 18TB of data. Full IIS load balanced clusters, and a complete .NET development core.
  • Developed standard operating procedures and best practices, including providing written protocols and guidance to employees and other end-users.
  • Managed IT department budgets, including all purchasing and contract negotiation.
  • Reduced IT spend by 35% while continuing to provide top-quality hardware and best in class software solutions.
  • Managed SOX compliance and governance for yearly IT audits.
  • Introduced MDM policies and enterprise controls for all BYOD devices -Allowing for better data governance and security as well as account and user experience standardization.
  • Maintained on-premise Exchange hosting 9TB of email - which was migrated to O365 in 2019. The enterprise email system was designed to utilize ProofPoint for DLP and Anti-Spam/Virus protection.
  • Designed and managed a complete data center migration from Irvine to Las Vegas - including all in-house services supported by over 200 servers. All within VMware and Nutanix clusters.
  • Designed and supported custom conference-room video conferencing solutions for all meeting rooms.
  • Developed and maintained relationships with product and service vendors. Ultimately driving down cost and time to deployment.
  • Managed and maintained company's internal, custom CRM suite.
  • Designed and managed an IT Helpdesk system to centralize multiple disparate systems, reducing IT help request SLA time from eight hours to just one.
  • Implemented building access controls using Kastle Security for security and compliance purposes across all offices. Access controls included both door readers, and also a robust video surveillance system.
  • Maintained project budgets and timelines to keep teams on task and achieve schedule targets. Usually through a two-week SCRUM cycle.
  • Led technology selection and rollout of software, hardware, and communications contracts,organizational planning, provide ontracts and supplier service-level agreements.
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Systems Administrator / MIS, 06/2005 to 10/2007
IMC NetworksCity, STATE,
  • Primary systems admin providing user support, software procurement and management, upgrades, systems planning, implementation, upgrades, and overall IT guidance.
  • Managed company ERP software (Macola) providing manufacturing and planning to business units.
  • Planned and migrated core infrastructure from Novel Netware to a complete AD based network of services.
  • Maintained regular backups of core systems.
  • Assisted with UAT testing of company media conversion hardware and software.
  • Managed all IT contracts, services, and communications.
  • Migrated from AT&T System 25 PBX to Shoretel VoIP.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Developed programs to integrate and update software products and improve system compatibility.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Network Administrator / QA Tech, 01/2000 to 06/2005
Melissa DataCity, STATE,
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Along with a team of developers, we transformed the entire business model., expanding into the WWW arena as a "go to" site for all business-related data cleansing and verification.
  • Assisted in creating one of the first SOAP based web service providing address verification to companies such as Safeway, Microsoft, Pitney Bowes, and many more.
  • My role was to provide IT advice, help desk, planning/implementation, and over-all systems administration for the organization.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
Associate of Arts: Business Administration / IT Administration, Expected in 2004
Rancho Santiago College - CA,

Summa Cum Laude

  • Member of Phi Theta Kappa
  • Minored in Business Administration
  • Continuing education in MS Azure Solutions Architecture

    Recently completed a full stack migration of our company-wide document and communication platforms from on-premise services to O365 Exchange, OneDrive, and Teams. The project included 12TB of mailbox data, as well as over 275k public folders.

    Microsoft O365 Certified Professional (MCP)

  • Association of Information Technology Professionals.
  • Head Coach - Saddleback Valley Pop Warner Youth Football.
  • Assistant Coach - Saddleback Valley Pop Warner Youth Football.
  • Scout Volunteer - Boy Scouts of America.

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Resume Overview

School Attended

  • Rancho Santiago College

Job Titles Held:

  • IT Manager
  • IT Manager
  • Senior Systems Architect and IT Manager
  • Systems Administrator / MIS
  • Network Administrator / QA Tech


  • Associate of Arts

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