senior systems analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Highly detailed Senior Systems Analyst offering outstanding testing, documentation and team oversight skills. Self-motivated and committed to resolving critical issues through attention to detail. Known for great work and reliability.

  • Software and hardware evaluations
  • System analysis
  • Project documentation
  • Business operations
  • Customer service
  • Project organization
  • Team management
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Testing and deployment
  • System Administration
  • Requirements gathering
  • Unix
  • Project management
  • SQL
  • Oracle (SQLPLUS)
  • Oral and written communications
  • Best practices and standards
  • Operational support
  • Software Development Lifecycle
  • Microsoft Tools
  • Testing and debugging
06/1981 to 12/2018 Senior Systems Analyst Con Edison Solutions | Battle Mountain, NV,
  • Documented all steps required for troubleshooting and compiled into reports.
  • Headed user demonstrations of new customer interface systems, and developed and implemented online help system.
  • Reviewed and assessed networks to determine areas for improvement.
  • Worked in close collaboration during opening stages of the project with other team members, including the Senior Management team to craft effective measures and strategies.
  • Executed business requirements analysis and user workflow analysis.
  • Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
  • Coordinated installation of updated computer programs and systems.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Integrated new technologies to meet area requirements.
  • Expanded systems with new features and structural components.
  • Developed and managed project plans while providing status updates to management.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Troubleshot and resolved problems with programs and systems.
  • Maximized information sharing by optimizing interface linking different computer systems.
05/2001 to 10/2005 Technical Support Specialist Bellevue Building Supply, Inc. | Schenectady, NY,
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Observed system functioning and entered commands to test different areas of operations.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Assessed routers and datalinks issues to determine appropriate troubleshooting methods for remediation.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
02/1999 to 08/2001 Software Engineer Ascensus | Newton, MA,
  • Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
  • Recommended and executed plans to improve development tools and processes.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Modified existing software systems to enhance performance and add new features.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Tested and troubleshot application and documented issue resolutions for development team.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Conducted full life-cycle software development in multiple software environments.
  • Configured and tested software applications and database technologies to optimize efficiency of solutions.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Analyzed solutions and coding fixes for software problems.
  • Evaluated software development project plans and recommended adjustments.
  • Coordinated ongoing performance assurance for software applications and automated performance test scripts.
  • Collaborated with agile development team to test, develop and maintain web and desktop-based software applications.
  • Participated in team meetings and provided input on deadlines, designs and enhancements.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Documented technical specifications and project testing methods for future reference and other assignments.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Introduced automation tools to reduce redundancy and enhance workflow.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Installed, configured and executed server software.
  • Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
  • Collected and defined customer requirements to produce product scopes.
  • Optimized project development and roll-out through in-depth technical research and analysis of risk-reward scenarios.
  • Worked closely with development team members to identify and remove software bugs.
  • Identified issues in software processes and implemented optimization techniques resulting in 35% productivity in crease.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Designed user-friendly software interfaces to simplify overall management.
  • Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
  • Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects.
  • Tested newly created client code for bugs and issues to determine weaknesses.
  • Recommended key updates to system software based on performance data, user feedback and integrated software enhancements.
  • Gathered, organized and analyzed data for program development.
  • Liaised with QA testers to perform end-to-end unit testing and post-production testing.
  • Logged and implemented development tasks based on system requirements and documented approaches.
  • Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations.
  • Devised test case plans based on real-world use case scenarios to produce high-quality results and improvement in development timeline.
06/1995 to 05/1999 Consumer Consultant Keybank National Association | For Those Who Work At Home, PA,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2010 Bachelor of Science | Informations Systems Management University of Maryland - University College, Hyattsville, MD GPA:

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Resume Overview

School Attended

  • University of Maryland - University College

Job Titles Held:

  • Senior Systems Analyst
  • Technical Support Specialist
  • Software Engineer
  • Consumer Consultant


  • Bachelor of Science

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