Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly dedicated and successful IT professional, with over 5 years of experience in IT Network Operations and Systems Administration looking to transition into Cloud/DevOps/SRE field.

  • Continuous Testing, Integration, Delivery and Deployment. Basic Python, Bash/Linux, Git /Github, Chef, Puppet, Docker/Swarm, Kubernetes, Ansible, Jenkins, and Elastisearch.
  • Azure: AD Tennant, RBAC, Subscription, Regions, AZs, VNET, Resource Group, Fault Domain, Update Domain, VM Scale Sets, AKS, Storage Account, Blob/File storage, Recovery Service Vault, NSG, LB, Azure Firewall.
  • AWS:AWS-EC2 instance,S3, EFS, EBS, RDS, ELB, Auto scaling, IAM, Security Groups, VPC, Route 53, CloudTrail, CloudWatch, Trusted Advisor.
  • GCP: Google Cloud Shell, Cloud SDK, Compute Engine, App Engine, Kubernetes Engine, Cloud Load Balancing, IAM, Cloud Storage, VPC, DNS, Cloud SQL, Cloud Spanner. Bigtable, BigQuery, Stackdriver Cloud Monitoring.
  • Networking: Solid knowledge and understanding of Network Fundamentals-OSI 7 Layers and TCP/IP model, Network Topologies, Subnetting, TCP/IP suites of protocols, Cabling: UTP, STP, Fiber Optics, Networking devices: Hubs, Switches, Bridges, Routers, and Gateway, TCP/IP commands and utilities, IP routing, Internetworking and Network Protocols such as QOS, POE, NTP, DHCP, network management protocols such as CDP, FTP, TFTP, SNMP, security protocols such as SSH, SSL, HTTPS, AAA, IPsec, understanding of WAN/LAN and transport technologies such as Ethernet, Frame Relay and MPLS, knowledge of Proxy, Active Directory, Exchange, DNS, understanding of VPN, configuring and troubleshooting of VLANs, VTP, RIPv2, EIGRP, OSPF, BGP, using Cisco IOS Command Line Interface.
  • Systems: Active Directory, DNS, DHCP, Exchange 2010, Office 365 Email, Azure AD,
  • Windows Server 2003/2008/2012/2016
  • Virtualization: VMware ESXi 5.5/, 6.5, 6.7, vCenter/VCSA , HA, DRS, vMotion.
  • Backup/Storage: Veeam 9.5, VNX 5300, Tintri, Amazon S3, G Drive, OneDrive,Dropbox, Egnyte
  • Active Directory, Drivers, Excel, Printer, Troubleshoot
  • Adobe, DSU, Exchange, Project Management, Troubleshooting
  • AD, DWDM, Microsoft Office, Protocols, Upgrade
  • APs, EIGRP, Office, Proxy, Utilities
  • Audio, Email, Outlook, Python, Video
  • Automation, Ethernet, PowerPoint, Quality, VM
  • Tape backups, Fiber Optics, Windows, Repairing, Voice and data
  • Backup, File servers, Windows 8, Research, VOIP
  • Bash, Firewalls, Word, Routers, VPN
  • Basic, Firewall, Modems, Routing, WANs
  • BGP, Flash, Enterprise, SDH, WAN
  • Bridges, Frame Relay, Network Management, Seminars, Wiring
  • Business operations, FTP, Network hardware, Servers, Workshops
  • Cabling, Gateway, Network, Shell
  • Cisco, Gateways, Hardware, SNMP
  • Cisco IOS, GCP, Network and security, SONET
  • Cisco routers, Help Desk, Network servers, Specification
  • Hardware, HP, Networks, SQL
  • Computer peripherals, Hubs, Networking, SSH
  • Network and Systems, IDS, Network, SSL
  • CSU, Information Security, Next, Switches
  • Clients, Information Technology, Nortel, Symantec
  • Client, Inventory, ONS, System administration
  • DC, IP, Operating system, T1
  • Delivery, Java, OSI 7, TCP/IP
  • Dell, LANs, OSPF, User support
  • Desktops, LAN, PBX, Technical support
  • DHCP, Laptops, PCI, Telephone
  • Disaster recovery, Linux, Personnel, Phone
  • DNS, Meetings, Phone systems, Phones
  • Documentation, Access, Printers, Transmission
Senior Systems Administrator, 06/2019 - 03/2020
Mantech International Corporation Seabrook, TX,
  • Managed AWS cloud infrastructure including VPC, IAM users, EC2 instances, S3 buckets for backups, and Route53 for DNS records.
  • Administered Azure cloud infrastructure including Subscription, Resource Group, Azure AD, Office 365 Email, Blob Storage, One Drive.
  • Identified and corrected the root cause of various system alarms and recommend changes to avoid their recurrence.
  • Collected and maintained a complete inventory of all systems, identified and retired unused systems to recycle resources and reduce maintenance costs.
  • Jessica.
  • Claire Page 2.
  • Deployed and maintained server environment for 24/7 critical uptime business product offering in a mixed Windows/Linux environment.
  • Administered, maintained, monitored, and troubleshot VMware ESXi /VSphere 6.5/environment of 40+ virtualized servers and 7 physical hosts including DR site.
  • Migrated from vCenter 5.5 server to vCenter Server Appliance 6.5 (VCSA) and upgraded VMware 5.5 hosts to VMware 6.5.
  • Utilized vMotion, HA and DRS for load balancing of virtual machine and resource between hosts within the vSphere environment.
  • Performed data backups and disaster recovery operations in VMware vSphere 6.5 and Veeam9.5-U4.
  • Managed and executed network/system administration duties including, but not limited to, installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services, including Cisco Meraki Wi-Fi system, and MPLS VOIP network for HQ and 18 remote branches.
  • Managed, monitored, and maintained Exchange 2010/ 0365 and email, applications, and virus protection software.
  • Updated systems patching and security updates for all windows servers utilizing WSUS, in order to keep systems up to date and prevent any malicious attack.
Network Engineer, 08/2017 - 06/2019
Walt Disney Co. Washington Harbor, WA,
  • Network and Systems (Lead) – 35%.
  • Executed maintenance, troubleshooting and updating of the network and security infrastructure, including tests and implementations of vendor security patches, and workarounds for un-patched security vulnerabilities.
  • Administered Azure cloud infrastructure including Subscription, Resource Group, Azure AD, Office 365 Email, Blob Storage, One Drive.
  • Deployed and administered Veeam 9.5 backup of 25 VM servers.
  • Administered, maintained, monitored, and troubleshot VMware ESXi /VSphere 5.5/6.7 environment of 25 virtualized servers and 3 physical hosts.
  • Managed and executed network/system administration duties including, but not limited to, installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services, network hardware & printers, Ruckus Wireless Wifi systems, user workstations, Veeam 9.5, Symantec tape backups, laptops, software, and peripheral devices.
  • Assisted with the troubleshooting of all issues related to VOIP phone systems along with Facilitated staff before escalating to phone carrier and Shoretel providers.
  • Conducted research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
  • Created and maintain documentation as it relates to network configuration, network component inventory, and related documentation and technical specification Helpdesk/End User support – 30%.
  • Provided limited day-to-day technical support (level 1, 2 & 3) via the Help Desk to employees working in institute offices, as well as remotely Project Management and Execution – 25%.
  • Participated in the implementation of solutions for LAN based or cloud based projects across various offices IT Onboarding & Training (Lead) – 10%.
  • Facilitated Information Technology training, workshops & seminars as needed to Vera staff and IT orientations for new hires.
  • Provided limited support of the in-house events and meetings that require audio/video services and web conferencing and troubleshoot issues related to A/V systems before escalating to our AV company.
Network Operations Center Engineer, 08/2015 - 08/2017
Aircell Chicago, IL,
  • Responsible for the installation, monitoring, testing and maintenance of SONET/SDH, voice and data circuits and related transport equipment such as Cisco ONS 15454, Fujitsu Flaswave 4500, 4100es, 2400, Flash 192, Tellabs 7100, 9500 ROADM, Nortel 3800, 5200, Ciena 6500, Avanex DWDM, Overature 1400,Onitron Media Converter, as well as wiring per specifications and operational procedures.
  • Executed complex testing and provisioning on T1, DS0/DS1/DS3 circuits/equipment, OCN (optical circuits) and next generation services, to support both installation and maintenance activities.
  • Accessed network equipment to include both DXC s, switches, and transport equipment, and utilized remote test systems.
  • Assembled, installed, and/or tested transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers, etc.
  • Performed circuit testing and troubleshooting, diagnostic procedures on equipment according to published equipment standards, working in conjunction with related NOC and Engineering departments.
  • Maintained new and existing circuits through troubleshooting and fault isolation techniques; utilized remote test systems to isolate and resolve customer circuit outages.
  • Coordinated the testing and turn up of service with all involved providers until the customer s service is up and working.
  • Used individual expertise to solve difficult technical and system problems, collaborated with field operations personnel to complete physical work that is needed in support of installation and maintenance activities, and escalate issues as needed.
Hotel IT Manager, 11/2014 - 07/2015
Sentry Insurance Madison, WI,
  • Identified, analyzed, corrected, and administered all LAN and WAN issues, including IPS/IDS, Cisco Meraki Wireless APs using the Meraki Cloud based Network Management Dashboard, Barracuda Web Filter & backup system, and Cisco ASA firewalls using ASDM.
  • Maintained up-to-date knowledge of the Information Security industry including new threats, mitigation, tools and trends; inform management accordingly.
  • Evaluated and executed application whitelisting, and URL filtering requests for IT security access.
  • Responded to alerts and investigated anomalies for various Information Technology issues such as viruses, spyware, unauthorized access, etc.
  • Configured, deployed and administered Cisco routers, Meraki APs, and various managed switches including Cisco, HP, Nortel, Dell, and Netgear.
  • Administered and supported Exchange, DNS, DHCP, Active Directory DC (creating and modifying GPO’s), Virtualization, monitoring and remote management of software.
  • Ensured that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis.
  • Held responsible for the implementation, daily operation, support, integrity, and security of the technology and data (PCI compliance) that support and enable the business operations for all of ESP's clients.
Education and Training
Post Graduate Program in DevOps: DevOps, Expected in 06/2021
Caltech Center For Technology And Management Educa - ,

DevOps Caltech Center for Technology and Management Education

Bachelors’ of Science: Business Administration / Human Resource Management, Expected in 2007
York College CUNY - Jamaica, New York
Activities and Honors
GCP Certified Associate Cloud Engineer, Google Cloud, Series ID:18532, Certificate ID: m5Hakz Microsoft Certified: Azure Fundamentals, Azure Cloud, Credential ID: 990274867 AWS Certified Cloud Practitioner, Amazon Web Services, Certificate ID: X1GTMNY1MN11Q15D Oracle Cloud Infrastructure Foundation Associate, Oracle Cloud Aviatrix Certified Engineer-Multi Cloud Network Associate, Aviatrix, Certificate ID: 2020-2362 Site Reliability Engineering Foundation (SREF), DevOps Institute, Certificate ID: 21345170 DevOps Foundation(DOFD), DevOps Institute, Certificate ID: 23334282. Scrum Fundamentals Certified (SFC), SCRUMstudy, Certificate ID:788514 Past Certifications: CCNA R&S, CCNA Security, CNSS-4011, and CompTIA Network+, Knowledge of Core DevOps Principles such as "The Three Ways", "Theory of Constraints", "Chaos Engineering" and " Learning Organizations". Understating of key DevOps practices

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School Attended

  • Caltech Center For Technology And Management Educa
  • York College CUNY

Job Titles Held:

  • Senior Systems Administrator
  • Network Engineer
  • Network Operations Center Engineer
  • Hotel IT Manager


  • Post Graduate Program in DevOps
  • Bachelors’ of Science

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