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Senior Systems Administrator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished Systems Administrator with over 7 years of information technology support experience and expertise in healthcare IT. Exceptional abilities in Leadership and Server management. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.

Skills
  • Hardware expertise
  • Infrastructure updates
  • Server improvements
  • System updates
  • Specifications understanding
  • Diagnosing issues
  • New program installations
  • Project coordination
  • Documentation and reporting
  • Technology research
  • Project implementation
  • Software system testing
  • Strong analytical skills
  • Proficiency in TCP/IP protocols
  • Project documentation
  • Task estimation
  • Oral and written communications
  • Deductive reasoning
  • Best practices
  • Network asset management
  • Team oversight
  • Amazon Web Services
  • GUI and tools
  • Schedules and milestones
  • Network penetration testing
  • Compliance and regulations
  • Software Development Lifecycle
  • Windows operating systems
  • VMware
  • HyperV
  • Fortinet
  • Cisco
  • Ubiquiti
  • Vendor contracts and relationships
Experience
09/2017 to 07/2019 SENIOR SYSTEMS ADMINISTRATOR Saic (Science Applications Int.) | Remote Work, VA,
  • Established and enforced policies and best practices to safeguard and protect data, reports and access.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Tested and troubleshot eClinicalWorks, PACS/Radsource and Microsoft office 365 remotely or onsite daily for 250+ Users
  • Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
  • Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Secured applications by rolling out patches and solutions to vulnerabilities.
  • Promoted continuous improvement for IT governance processes.
  • Consulted users to determine areas in need of improvement.
  • Increased system security and performance with proactive changes.
  • Implement policies, procedures, and best practices to safeguard and protect data, reports, and access.
  • Planned, tested and supported high-availability infrastructures.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
07/2015 to 09/2017 IT HELP DESK I Purple | Minneapolis, MN,
  • Provided local and remote Tier 1 IT support for hardware and software to company personnel.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Provided onsite IT and AV technical support for 150+ staff members.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
02/2014 to 07/2015 MEDICAL BILLER/ONSITE HELP DESK Urgent Care Extra | City, STATE,
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Maintained inventory of IT supplies by checking levels on a weekly basis.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Created user documentation and manuals for use in training classes and onboarding sessions.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Education and Training
Expected in Bachelor of Science | Information Technology Emphasis in Cyber Security Grand Canyon University, Phoenix, AZ GPA:
Expected in 05/2013 High School Diploma | Highland High School, Gilbert, AZ GPA:
References

Joel Rainwater, MD

480-510-2113

Marc Scarpelli

602-695-3347

Josh White

480-734-4212

Interests
HOSPITAL CORPSMAN, E3 , United States Navy, Mesa, AZ / Jun 2012 - Aug 2013
Accomplishments
  • Investigated and provided lay testimony with expertise in digital forensics and computer investigations in civil litigation with success.
  • Oversaw the design, deployment, security and testing of an entire companies IT Infrastructure. 9 offices, 8 physical servers, 65 virtual servers, 10 AWS servers, and 275+ Endpoints.
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/jonathan-phoenix-90b341133/

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77Average

Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Grand Canyon University
  • Highland High School
Job Titles Held:
  • SENIOR SYSTEMS ADMINISTRATOR
  • IT HELP DESK I
  • MEDICAL BILLER/ONSITE HELP DESK
Degrees
  • Bachelor of Science
  • High School Diploma

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