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senior systems administrator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Adept System Administrator known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system availability. Skilled controller of hardware, software and security services for businesses of all sizes.

Skills
  • Software and Hardware Management
  • VMware and Oracle VM
  • VoIP Systems
  • Virus Protection
  • IP Addressing and Subnetting
  • Data Backup and Restoration
  • Workstation and Server Maintenance
  • Permissions and Access Control
  • SQL
  • Verbal and Written Communication
  • TS/SCI Security Clearance (archived)
  • ExpertRating Help Desk Certification
  • NCCI Certified
Experience
Senior Systems Administrator, 10/2022 - Current
Honeywell Brook Park, OH,

Technical Competency:

  • Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support
  • Built new file servers to maximize web hosting, terminal servers and domain control performance
  • Decreased spam with firewall filtering and real-time spam black lists for incoming emails
  • Kept systems operating efficiently by performing necessary upgrades and repairs
  • Provided appropriate permissions to users for accessing files and databases
  • Set up, optimized and managed network equipment

Problem Solving:

  • Conducted basic troubleshooting to isolate and diagnose common system problems
  • Resolved technical issues with software, hardware and peripherals
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries

Oral Communication:

  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users
  • Consulted users to determine areas in need of improvement
  • Fielded help desk customer questions and fulfilled requests
  • Trained and directed users on correct use of software and hardware within systems
Systems Administrator I, 04/2016 - 10/2022
Contegix Nashville, TN,

Technical Competency:

  • Set up user accounts, permissions and passwords and defined network policies and procedures
  • Orchestrated and oversaw upgrades to system hardware and software
  • Researched, recommended, configured and supported hardware and software for multiple departments
  • Configured and maintained Avaya IP office phone system
  • Implemented and maintained Microsoft Dynamic CRM onsite
  • Configured and supported WebDocs document storage hosted onsite
  • Implemented and managed Simplivity, a virtual machine environment built on VMware

Problem Solving:

  • Determined and alleviated hardware, software and network issues
  • Supported, configured, maintained and upgraded customer networks and in-house servers
  • Monitored application and print servers, rapidly responding to faults and malfunctions

Oral Communication:

  • Assisted customers with various types of technical issues via email, live chat and telephone
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
  • Improved job tasks and mentored junior team members on best practices and standards
Tier 1 Support Technician, 01/2013 - 01/2016
Jack Henry & Associates Inc. Lombard, IL,

Technical Competency:

  • Create and maintain active directory users and remote desktop connections from workstations to the company’s servers
  • Diagnosed and removed malware and viruses from infected computer systems
  • Setup and maintain scheduled tasks
  • Work within SQL to correct issues on sales tickets, and use SQL inquiries to locate information when reports fail
  • Escalate complex issues to Tier 2, and to the software developers should it be required
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Installed and performed minor repairs to hardware, software or peripheral equipment

Problem Solving:

  • Troubleshoot desktop computers, printers, credit card readers, line displays, and other peripheral devices
  • Identified hardware issues caused by component failures using approved diagnostic tools
  • Performed technical troubleshooting on Point of Sale systems for optimal operation

Oral Communication:

  • Answer incoming calls and emails, answer questions, and input service tickets
  • Train clients to use Counterpoint software to best suit their needs
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
Technical Support Representative, 10/2012 - 03/2013
Liberty Tax City, STATE,

Technical Competency:

  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades
  • Demonstrated advanced product knowledge to solve customer issues
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools

Problem Solving:

  • Troubleshoot hardware and networking issues for franchise owners
  • Troubleshoot issues with the LibTax software and web application
  • Monitor and track issues
  • Maintain and update knowledge base system

Oral Communication:

  • Served as first point of contact for incoming technical service calls and emails
  • Handled customer service issues by providing guidance or escalating for advanced support
  • Used remote login tools to assist clients with technical and product questions
  • Developed and maintained strong relations with customers to meet quality expectations
Education and Training
Bachelor of Science: Computer Information Systems, Expected in 06/2013
-
ECPI University - Virginia Beach, VA,
GPA:
Status -
  • 4.0 GPA
  • Graduated summa cum laude
  • Member of Golden Key Honor Society, 2011
  • Perfect Attendance Award
  • Golden Key International Honor Society
Associate of Science: Computer Information Systems, Expected in 06/2012
-
ECPI University - Virginia Beach, VA,
GPA:
Status -
  • 4.0 GPA
  • Graduated summa cum laude
  • Member of Golden Key Honor Society, 2011
  • Perfect Attendance Award
  • Golden Key International Honor Society

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Resume Overview

School Attended

  • ECPI University
  • ECPI University

Job Titles Held:

  • Senior Systems Administrator
  • Systems Administrator I
  • Tier 1 Support Technician
  • Technical Support Representative

Degrees

  • Bachelor of Science
  • Associate of Science

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