Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Network / System Administrator with 10+ years of IT experience ranging from fiber optic long haul to local system account management. I have worked in a variety of positions and roles from junior to senior. I currently hold and active Top Secret Clearance. Technical knowledge growth is my top priority when looking for an employer. I have a strong ability to learn quickly, all previous roles include extensive troubleshooting. My passion is IT and I look forward to using my skills to keep the organization's goals on the horizon, and to ensure success on all future and present endeavors.

Work History
02/2019 to Current
Senior Systems Administrator Deloitte & Touche L.L.P. Horsham, PA,
  • SME on 6 Command and Control (C2) systems, providing training and advise on technical solutions for community wide issues.
  • System / Network Administrator for C2 weapon systems, managing Windows / RHEL servers & Configuring L3 & L2 Cisco devices.
  • Strong knowledge of layer 3 & 2 protocols, including EIGRP, OSPF, VLANS, ARP, and Rapid PVSTP.
  • Troubleshoot server & networking issues between WAN & LAN domains.
  • Develop and teach Networking courses using real equipment and virtual ware.
  • Develop system training videos to reach all students learning needs, providing in-depth theory and operations training source.
  • Collect / review / store audit logs on Windows & Linux systems.
  • Apart of the Systems CONMON strategy, Identified linux security vulnerability using CVAH network sniffer, drafted field change order to lower system threat level across system fleet.
  • Advise systems Program Management Office on new solutions to improve programs capabilities and maneuverability.
  • Work closely with system software engineers to provide relevant and effective software improvements for entire system fleet.
09/2017 to 02/2019
Optical Transport Controller Kickapoo Lucky Eagle Casino Eagle Pass, TX,
  • Actively monitor and maintain 1800+ transport device network. Troubleshooting customer provisioned path services across the entire globe utilizing SONET and SDH protocols.
  • Troubleshot Optical Return Loss on Ciena 6500 nodes, replaced Encrypted OCLD cards, troubleshot and restored 100GB customer provisioned paths.
  • Maintained Ciena Corestream nodes from Europe-Japan-United States.
  • Maintained ADTRAN & Cisco MSPP nodes, and troubleshot circuits from T-1 to OC-192 on lower level Optical Nodes.
  • Provisioned circuit reroutes around outages for T-1 - OC-12 circuits around the globe.
  • Maintained underwater sea cable span to undisclosed locations.
  • Troubleshoot and isolate optical light level refraction and light degrades on DWDM fiber optic spans, to ensure customer service reliability.
  • Lead DWDM optical trainer ensuring accurate and precise troubleshooting.
  • Dispatch field service engineers to many locations across the globe to assist in hands on troubleshooting.
  • Work together with well known vendors (Verizon, Century Link, AT&T, and Spectrum) to troubleshoot and isolate network faults.
07/2016 to 08/2017
Network Management/Voice Systems Supervisor Air Force City, STATE,
  • Managed Metropolitan Area Network encompassing, 400+ L3 & L2 Cisco network nodes, using Solar Winds, DHCP, and Cisco TACACS.
  • Managed a 10K+ analog & IP telephony network, administrating Cisco Call Manager across 3 Korean Airbases.
  • Ensured network was DISA STIG Compliant, after new installs between our network and telephony upgrades.
  • Operations controller for all installs and BMC Remedy tickets across 3 air bases, ensuring customer satisfaction and communication requirements.
  • Designed and Coordinated new fiber installations for various tactical units deployed to South Korea. Supporting combat operations utilizing multi-million dollar equipment.
10/2012 to 06/2016
Network Technician Air Force City, STATE,
  • Managed and maintained tactical Air Battle Management suite, deploying to Qatar supporting remote network connectivity.
  • Lead tech accepted and tested new tactical radio suite and verified equipment capabilities and functionality.
  • Maintained KG-175D's, KIV-7M's, & KY-58's encryption ensuring data confidentiality.
  • Work center COMSEC Manager, accounting for all classified items in accordance with DoD/AF guidelines.
  • Managed IMDS job logs to track PMI's of Air Force equipment..
  • Lead trainer teaching 10+ people on the job training, ensuring mission success while deployed in support of Operation Enduring Freedom.
Expected in 2023
Bachelor of Science: Network Operations & Security
Western Governors University - ,
Expected in 2022
ITILv4: Service Management
Axelos - ,
Expected in 2020
Project +: Project Management
Comptia - ,
Expected in 2019
Linux Essentials: Information Technology
Linux Professional Institute - ,
Expected in 2019
Cloud Essentials: Information Technology
Comptia - ,
Expected in 2018
A+: Information Technology
Comptia - ,
Expected in 2018
Network +: Information Technology
Comptia - ,
Expected in 2012
Security + : Information Security
Comptia - ,

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School Attended

  • Western Governors University
  • Axelos
  • Comptia
  • Linux Professional Institute
  • Comptia
  • Comptia
  • Comptia
  • Comptia

Job Titles Held:

  • Senior Systems Administrator
  • Optical Transport Controller
  • Network Management/Voice Systems Supervisor
  • Network Technician


  • Bachelor of Science
  • ITILv4
  • Project +
  • Linux Essentials
  • Cloud Essentials
  • A+
  • Network +
  • Security +

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