Director of Information Technology with expertise in luxury hospitality. Demonstrated success in managing networking, quality assurance, project development, Internet Technology, crisis management, and guest experience. Well organized and results-oriented individual with proven ability to implement standards, procedures, and processes that improve business functionality. Ten years of management experience in Hospitality IT.
Skills
Point of Sales Systems (Micros, Aloha, InfoGen)
IPTV Systems
PCI Compliance
Food Delivery Systems (Uber Eats, DoorDash)
Avero
Catering Software (Amadeus, TripleSeat)
Booking Engines
Windows Server & Active Directory
Networking (Managed Switches, Ruckus WiFi)
Telephone Systems (VOIP, MITEL)
Skills
Point of Sales Systems (Micros, Aloha, InfoGen)
:
IPTV Systems
:
PCI Compliance
:
Food Delivery Systems (Uber Eats, DoorDash)
:
Avero
:
Catering Software (Amadeus, TripleSeat)
:
Booking Engines
:
Windows Server & Active Directory
:
Networking (Managed Switches, Ruckus WiFi)
:
Telephone Systems (VOIP, MITEL)
:
VMware and Virtualization
:
Customer Service
:
Project Management
:
Infrastructure development
:
Verbal and written communication
:
Work History
Senior System Network Administrator, 03/2021 to Current L&E Research, Inc. – Tampa, FL,
Diagnose and execute resolutions for all network and server issues.
Perform network security design and integration duties.
Resolve issues and escalate problems with knowledgeable support and quality service.
Onboard new hires by entering them in Activate Directory, 0ffice 365, VPN Firewall, Key Fob server, and setting up in time clock.
Perform day-to-day LAN and WAN administration, maintenance and support.
Verify continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
Provided on-call support for network engineering duties.
Installed and managed audiovisual equipment.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Director of Information Technology, 03/2016 to 05/2020 Midland Care Connection – Lawrence, KS,
Upgraded Hotel’s phone systems to cloud-based VOIP (VCORE).
Upgraded Hotel’s WIFi using Ruckus technology.
Converted Hotel from a flat network, to a more secure system utilizing VLANs.
Deployed AV and Music system throughout the property (Crestron).
Deployed an on-site and cloud-based backup solution (VEAM, LOKKBOX).
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