Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Director of Information Technology with expertise in luxury hospitality. Demonstrated success in managing networking, quality assurance, project development, Internet Technology, crisis management, and guest experience. Well organized and results-oriented individual with proven ability to implement standards, procedures, and processes that improve business functionality. Ten years of management experience in Hospitality IT.

Skills
  • Point of Sales Systems (Micros, Aloha, InfoGen)
  • IPTV Systems
  • PCI Compliance
  • Food Delivery Systems (Uber Eats, DoorDash)
  • Avero
  • Catering Software (Amadeus, TripleSeat)
  • Booking Engines
  • Windows Server & Active Directory
  • Networking (Managed Switches, Ruckus WiFi)
  • Telephone Systems (VOIP, MITEL)
Skills
  • Point of Sales Systems (Micros, Aloha, InfoGen)
  • :
  • IPTV Systems
  • :
  • PCI Compliance
  • :
  • Food Delivery Systems (Uber Eats, DoorDash)
  • :
  • Avero
  • :
  • Catering Software (Amadeus, TripleSeat)
  • :
  • Booking Engines
  • :
  • Windows Server & Active Directory
  • :
  • Networking (Managed Switches, Ruckus WiFi)
  • :
  • Telephone Systems (VOIP, MITEL)
  • :
  • VMware and Virtualization
  • :
  • Customer Service
  • :
  • Project Management
  • :
  • Infrastructure development
  • :
  • Verbal and written communication
  • :
    Work History
    Senior System Network Administrator, 03/2021 to Current
    L&E Research, Inc.Tampa, FL,
    • Diagnose and execute resolutions for all network and server issues.
    • Perform network security design and integration duties.
    • Resolve issues and escalate problems with knowledgeable support and quality service.
    • Onboard new hires by entering them in Activate Directory, 0ffice 365, VPN Firewall, Key Fob server, and setting up in time clock.
    • Perform day-to-day LAN and WAN administration, maintenance and support.
    • Verify continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
    • Provided on-call support for network engineering duties.
    • Installed and managed audiovisual equipment.
    • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
    Director of Information Technology, 03/2016 to 05/2020
    Midland Care ConnectionLawrence, KS,
    • Upgraded Hotel’s phone systems to cloud-based VOIP (VCORE).
    • Upgraded Hotel’s WIFi using Ruckus technology.
    • Converted Hotel from a flat network, to a more secure system utilizing VLANs.
    • Deployed AV and Music system throughout the property (Crestron).
    • Deployed an on-site and cloud-based backup solution (VEAM, LOKKBOX).
    • Deploy cloud-based Antivirus Solution (TrendMicro).
    • Chip n Pin deployment (Shift 4).
    • Migration from Amadeus to TripleSeat catering platform.
    • Upgraded the Hotel’s POS system and deployed wireless tablets (Aloha).
    • Converted Hotel’s email platform from hosted exchange to Google Suite with AD sync.
    • Deployed Postmates, UberEats, and other food delivery services.
    • Deployed text-to-guest solution that integrates with PMS (Kipsu).
    • Resolve Booking engine/PMS discrepancy issues (TripAdvisor, Booking.com, etc.).
    • Deployed Hotel’s cloud-based security camera system (OpenEye).
    • Deployed Food and Beverage reporting tool (Avero).
    • Managed virtual server environment (VMware vSphere).
    Director of Information Technology, 08/2015 to 12/2015
    Eden Roc LLLPCity, STATE,
    • Transitioned Hotel IT infrastructure to new ownership (Destination Hotels to Nobu).
    • Deployment of new IT ticketing system.
    • Administer wired and wireless networks.
    • Deployment of third party applications.
    • Troubleshoot and resolve technical difficulties with hardware, network, software, and vendor 3rd party applications.
    • Deploy on-site and cloud-based backup solution
    • Deploy Antivirus Solution
    • Address and correct all current technologies that were not meeting PCI compliance
    • Manage IT Staff and Labor
    Regional Director of Information Technology, 04/2010 to 07/2015
    Morgans Hotel GroupCity, STATE,
    • Responsible for The Delano, Shoreclub, and Mondrian Hotels.
    • Deploy IT projects led by Corporate IT
    • Lead IT staff
    • Respond to service interruptions
    • Manage department budget and labor, equipment and software inventory
    • Improve service protocol, standards, and quality assurance
    • Administer wired and wireless networks
    • Review and approve all vendor invoices
    • Maintain company servers
    • Troubleshoot and resolve technical difficulties with hardware, network, software, and vendor third party applications
    • Communicate with hotel management regarding on-going projects or support
    Education
    Bachelor of Science: Computer Science, Expected in 05/2022
    Florida International University - Miami, FL,
    GPA:

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    School Attended

    • Florida International University

    Job Titles Held:

    • Senior System Network Administrator
    • Director of Information Technology
    • Director of Information Technology
    • Regional Director of Information Technology

    Degrees

    • Bachelor of Science

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