Senior Supply Chain Data Analyst Decision Support resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Excellent communication, interpersonal, intuitive and leadership skills. Experienced in Reporting and Data Analytics. Computer proficient with Windows, Excel, Access, Office, Cognos BI, Lawson, SAP, etc. Ability to organize, plan, and execute various tasks simultaneously. Quick learner with the ability to achieve immediate and long-term goals.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Senior Supply Chain Data Analyst/Decision Support, 10/2013 to Current
IpsosCincinnati, OH,
  • Responsible for the development of monthly, Ad-Hoc reporting and dashboards focused on Cost Savings Analysis using MS Excel and Access.
  • Work closely with internal customers to create data sets to gain foresight into their business needs.
  • Developed Metric/KPI dashboard/reports using Excel and Oracle.
  • Develop data models using Access and Excel to provide monthly reporting for business managers within the organization.
  • Provide Financial Analysis to Directors on Large RFPs and Request for Enhancement Projects.
  • Prepared presentations for Directors and Managers to explain monthly/quarterly performance to shareholders.
Business Process Analyst/Engineering, 06/2011 to 09/2013
Choptank TransportAllen, TX,
  • Provided analytical support for weekly/monthly reporting using MS Excel and Cognos Report Developer.
  • Assisted engineers process validation.
  • Identified and evaluated improvements in methods, procedures, and workflow that increase productivity, and decrease operating costs.
  • Maintained configuration and assisted in the development of production reporting applications and related interfaces with warehouse management, and distribution management systems.
  • Prepared and maintained engineering documentation dealing with distribution center operations, material handling, or warehouse management issues.
  • Researched and gathered information needed for strategies, business case documentation dealing with distribution center operations, material handling or warehouse management system issues.
  • Assisted Business Process Engineer regarding new warehouse/distribution methods and equipment to improve existing operations and to accommodate new business requirements.
  • Reviewed production schedules and engineering specifications to ensure efficiencies in procedures and activities.
  • Coordinated and maintained quality control objectives and activities to resolve production problems, maximize product reliability, and minimize cost.
Help Desk Support/Intern, 07/2017 to 11/2017
Waggener EdstromCity, STATE,
  • Microsoft domain model support.
  • PC imaging and deployment.
  • Windows Active Directory 2005 administration.
  • MS Exchange Server 2005 administration.
  • Documented problem resolutions.
  • Supported multi user applications.
  • Provided user training as necessary.
  • Ticket/Incident tracking.
  • Supported and trained end users.
  • Provided support to end users on software and hardware problems via phones and email.
Data Analyst/Intern, 04/2017 to 08/2017
WeyerhaeuserCity, STATE,
  • Performed analytical support to the Weyerhaeuser Hardwoods and Industrial products business.
  • This included:.
  • Maintained business unit KPIs and prepared supporting analysis and schedules, graphs, charts, and related information.
  • Developed pivot tables, access and SQL queries, and SOP's.
Data Analyst, 09/2017 to 12/2017
Robert Half Thales AvionicsCity, STATE,
  • Fulfilled equipment orders for on-site technicians.
  • Maintained onsite inventory of parts by performing physical cycle counts while updating information in SAP system.
  • Created new parts in SAP, including part description, quantity, plant assignment, and quality testing information.
  • Assisted QA with the analysis of rejected parts submitted by technicians.
Senior Customer/Technical Support Representative, 01/1 to 11/2017
Verizon WirelessCity, STATE,
  • Handled general inbound call center customers and dealer inquiries, concerns and reports in a challenging high call-volume environment.
  • Analyzed billing inquiries, process adjustments and enter service orders utilizing on-line computer systems.
  • Analyzed pricing structures relative to airtime usage and advised customers of the best service plan for their account.
  • Retained and effectively communicated current information regarding all marketplaces serviced by Verizon Wireless.
  • Assisted customers with troubleshooting of all equipment, data, roaming and enhanced services offered by Verizon Wireless.
  • Served as Tier II and III to representatives assisting customers with equipment, data, and service area issues.
Sales Support Representative, 01/1 to 11/2017
Airtouch CellularCity, STATE,
  • Processed and fulfilled equipment orders by working directly with Distribution Centers and logistics providers to ensure on-time delivery.
  • Activated new lines of service, and implemented all changes on existing accounts requested by agents.
  • Educated agents on current price plans and promotions.
  • Handled commercial and individual accounts with written and verbal price plan analysis.
  • Evaluated and offered special pricing structure to, qualified, large business accounts.
  • Worked closely with Major Account Executives on account level changes and fulfilling large equipment orders for our large business customers.
Education and Training
B.S: Information Technology Business Systems Analysis, Expected in October 2010
University of Phoenix - ,
Information Technology Business Systems Analysis 3.2
Active Directory, Ad, billing, business case, Business Process, call center, charts, Cognos, hardware, delivery, documentation, email, Engineer, Financial Analysis, graphs, imaging, inventory, logistics, Access, MS Excel, Excel, MS Exchange Server, Windows, Oracle, Developer, pivot tables, presentations, pricing, quality, QA, quality control, reporting, SAP, SOP, SQL, user training, phones, troubleshooting, validation, workflow, written
Activities and Honors

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Senior Supply Chain Data Analyst/Decision Support
  • Business Process Analyst/Engineering
  • Help Desk Support/Intern
  • Data Analyst/Intern
  • Data Analyst
  • Senior Customer/Technical Support Representative
  • Sales Support Representative


  • B.S

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