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Senior Supply Chain Data Analyst/Decision Support Resume Example

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SENIOR SUPPLY CHAIN DATA ANALYST/DECISION SUPPORT
Summary
Excellent communication, interpersonal, intuitive and leadership skills. Experienced in Reporting and Data Analytics. Computer proficient with Windows, Excel, Access, Office, Cognos BI, Lawson, SAP, etc. Ability to organize, plan, and execute various tasks simultaneously. Quick learner with the ability to achieve immediate and long-term goals.
Experience
Senior Supply Chain Data Analyst/Decision SupportOct 2013 to Current
Providence Health & Services － Renton, WA
  • Responsible for the development of monthly, Ad-Hoc reporting and dashboards focused on Cost Savings Analysis using MS Excel and Access.
  • Work closely with internal customers to create data sets to gain foresight into their business needs.
  • Developed Metric/KPI dashboard/reports using Excel and Oracle.
  • Develop data models using Access and Excel to provide monthly reporting for business managers within the organization.
  • Provide Financial Analysis to Directors on Large RFPs and Request for Enhancement Projects.
  • Prepared presentations for Directors and Managers to explain monthly/quarterly performance to shareholders.
Business Process Analyst/EngineeringJun 2011 to Sep 2013
Providence Health & Services － Renton, WA
  • Provided analytical support for weekly/monthly reporting using MS Excel and Cognos Report Developer.
  • Assisted engineers process validation.
  • Identified and evaluated improvements in methods, procedures, and workflow that increase productivity, and decrease operating costs.
  • Maintained configuration and assisted in the development of production reporting applications and related interfaces with warehouse management, and distribution management systems.
  • Prepared and maintained engineering documentation dealing with distribution center operations, material handling, or warehouse management issues.
  • Researched and gathered information needed for strategies, business case documentation dealing with distribution center operations, material handling or warehouse management system issues.
  • Assisted Business Process Engineer regarding new warehouse/distribution methods and equipment to improve existing operations and to accommodate new business requirements.
  • Reviewed production schedules and engineering specifications to ensure efficiencies in procedures and activities.
  • Coordinated and maintained quality control objectives and activities to resolve production problems, maximize product reliability, and minimize cost.
Help Desk Support/InternJul 2009 to Nov 2009
Waggener Edstrom － Bellevue, WA
  • Microsoft domain model support.
  • PC imaging and deployment.
  • Windows Active Directory 2005 administration.
  • MS Exchange Server 2005 administration.
  • Documented problem resolutions.
  • Supported multi user applications.
  • Provided user training as necessary.
  • Ticket/Incident tracking.
  • Supported and trained end users.
  • Provided support to end users on software and hardware problems via phones and email.
Data Analyst/InternApr 2008 to Aug 2008
Weyerhaeuser － Federal Way, WA
  • Performed analytical support to the Weyerhaeuser Hardwoods and Industrial products business.
  • This included:.
  • Maintained business unit KPIs and prepared supporting analysis and schedules, graphs, charts, and related information.
  • Developed pivot tables, access and SQL queries, and SOP's.
Data AnalystSep 2007 to Dec 2007
Robert Half Thales Avionics － Seattle, WA
  • Fulfilled equipment orders for on-site technicians.
  • Maintained onsite inventory of parts by performing physical cycle counts while updating information in SAP system.
  • Created new parts in SAP, including part description, quantity, plant assignment, and quality testing information.
  • Assisted QA with the analysis of rejected parts submitted by technicians.
Senior Customer/Technical Support RepresentativeFeb 2000 to Nov 2006
Verizon Wireless － Bellevue, WA
  • Handled general inbound call center customers and dealer inquiries, concerns and reports in a challenging high call-volume environment.
  • Analyzed billing inquiries, process adjustments and enter service orders utilizing on-line computer systems.
  • Analyzed pricing structures relative to airtime usage and advised customers of the best service plan for their account.
  • Retained and effectively communicated current information regarding all marketplaces serviced by Verizon Wireless.
  • Assisted customers with troubleshooting of all equipment, data, roaming and enhanced services offered by Verizon Wireless.
  • Served as Tier II and III to representatives assisting customers with equipment, data, and service area issues.
Sales Support RepresentativeNov 1997 to Nov 2006
Airtouch Cellular － Bellevue, WA
  • Processed and fulfilled equipment orders by working directly with Distribution Centers and logistics providers to ensure on-time delivery.
  • Activated new lines of service, and implemented all changes on existing accounts requested by agents.
  • Educated agents on current price plans and promotions.
  • Handled commercial and individual accounts with written and verbal price plan analysis.
  • Evaluated and offered special pricing structure to, qualified, large business accounts.
  • Worked closely with Major Account Executives on account level changes and fulfilling large equipment orders for our large business customers.
Education and Training
B.S, Information Technology Business Systems AnalysisOctober 2010University of PhoenixInformation Technology Business Systems Analysis 3.2
Skills
Active Directory, Ad, billing, business case, Business Process, call center, charts, Cognos, hardware, delivery, documentation, email, Engineer, Financial Analysis, graphs, imaging, inventory, logistics, Access, MS Excel, Excel, MS Exchange Server, Windows, Oracle, Developer, pivot tables, presentations, pricing, quality, QA, quality control, reporting, SAP, SOP, SQL, user training, phones, troubleshooting, validation, workflow, written
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Resume Overview

Companies Worked For:

  • Providence Health & Services
  • Waggener Edstrom
  • Weyerhaeuser
  • Robert Half Thales Avionics
  • Verizon Wireless
  • Airtouch Cellular

School Attended

  • University of Phoenix

Job Titles Held:

  • Senior Supply Chain Data Analyst/Decision Support
  • Business Process Analyst/Engineering
  • Help Desk Support/Intern
  • Data Analyst/Intern
  • Data Analyst
  • Senior Customer/Technical Support Representative
  • Sales Support Representative

Degrees

  • B.S , Information Technology Business Systems Analysis October 2010

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