Senior Student Services Advisor Resume Example
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SENIOR STUDENT SERVICES ADVISOR
Professional Summary
Adaptable, bilingual professional with extensive experience in project management, ranging from supervision of twenty direct reports to facilitation of training webinars across nine global regions. Ability to navigate fast-paced, evolving environments with a data-driven focus and cross-cultural expertise.
Education
University of Kansas - City, State05/2019Master of Arts: Latin American & Caribbean Studies
Olivet Nazarene University - City, State05/2015Bachelor of Science: Marketing
Advising Experience
Senior Student Services Advisor | University Of Southern California - Riverside , CA12/2019 - Current
- Serve as communications and training liaison for student recruitment staff in Latin America, providing carefully curated KU presentations, collateral, and inquiry assistance to support prospective student needs and interests.
- Initiate training webinars for Shorelight Enrollment Services advisors across nine global regions, ensuring regional advisors are equipped to coach incoming KU AAP students on required university pre-arrival tasks.
- Employ knowledge of Salesforce CRM to carefully formulate series of e-mail campaigns to detail to incoming students the exact tasks they must complete prior to campus arrival.
- Conduct hiring processes, training, supervision and performance evaluations of 20 KU AAP orientation leaders, collaborating with International Support Services to select and train joint orientation leader team.
- Facilitate monthly, interactive trainings for KU AAP undergraduate ambassadors on professional development, customer service, and diversity topics to equip staff for inclusive interactions with new students.
- Conduct monthly student focus groups to capture narrative of current student experiences with pre-arrival preparation, coursework, and campus life, utilizing student feedback to propose strategic program adjustments.
- Consistently analyze NPS student satisfaction survey data and student success metrics to inform strategies on student program development, advising best practices, and content delivered in first-year seminar courses.
- Mobilize undergraduate student staff to produce 1-minute videos on KU AAP student life, providing prospective students with clear expectations and firsthand knowledge of a KU student's daily routine.
Student Services Advisor II | University Of Southern California - Beverly Hills , CA10/2018 - 12/2019
- Coordinated with KU AAP Marketing Manager to define and produce concise website content communicating three distinct housing options to prospective and admitted program students.
- Holistically advised cohort of 60-75 first-year international students, each semester, to ensure a 90% cohort progression rate into Year 2 of undergraduate studies.
- Collaborated with Global & International Studies faculty to develop co-curricular project introducing ESL students to non-ESL classroom settings and first-year GIST students to the practice of cross-cultural interviews.
Student Services Advisor I | University Of Kansas - City , STATE06/2015 - 10/2018
- Formulated interactive KU recruitment presentations for Latin American high schools and delivered presentations and recruitment agency trainings in Colombia and Mexico.
- Inhibited $25k in yearly department revenue losses, through creation of quality assurance settings within KU Housing room selection portal; settings ensured students were billed fees reflective of assigned room-types.
- Developed routine advising and academic improvement advising best practice frameworks for all KU AAP advising staff, guaranteeing consistency of messaging to students at critical dates throughout each semester.
Research & Global Experience
- M.A.
- Thesis August 2018-October 2019 University of Kansas, Lawrence, KS.
- Evaluated resilience plan content of nine Latin American cities, to determine if proposed policies demonstrated procedural, social and geographic equity for all citizen stakeholders across Latin American region.
- Utilized plan evaluation methodology to code each resilience plan and identify trends in citizen equity experiences across the study's nine cities.
- Adapted thesis research for paper presentation at Association of Collegiate School of Planning Conference in October 2019 Tinker Field Research Grant November 2016 University of Kansas, Medellín, Colombia.
- Earned nationally competitive travel grant to apply towards expenses to conduct exploratory qualitative research on Medellín's sustainability and resilience initiatives.
- Leveraged personal network to connect with influential entities in city government, public works, NGOs and for-profit industries focused on sustainability to obtain primary data on Medellín's current and future urban initiatives.
- Conducted interviews with citizens across wide range of socioeconomic classes, in Spanish, to obtain diverse perspectives and opinions on sustainability and development goals set by city government
- Program August 2013 - December 2013 Best Semester Study Abroad, San José, Costa Rica.
- Enhanced navigational competency of Central American culture through homestays and interactive coursework.
- Iteratively analyzed prominent social issues in Central America, including evolving conversations on gender roles, sustainable farming, international trade regulations and U.S./Latin American foreign relations.
- Acquired a superior level of oral and written communication in the Spanish language.
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Resume Overview
School Attended
- University of Kansas
- Olivet Nazarene University
Job Titles Held:
- Senior Student Services Advisor
- Student Services Advisor II
- Student Services Advisor I
Degrees
- Master of Arts : Latin American & Caribbean Studies
Bachelor of Science : Marketing
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