Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished Human Capital and Strategic Relations Partner with 15+ years of experience in the PEO and financial services industries. Trusted adviser with exceptional interpersonal communication skills, building solid partnerships with internal and external business leaders, clients, across organizations, and teams. A progressive Human Capital and Strategic Relations Partner adept at assessing needs, providing recommendations to improve efficiency, effectiveness, and implementation of solutions for business-based results. Proficient in general HR functions, recruiting, onboarding, training, benefits, payroll, compliance, terminations, office operations, facilities management, record keeping regulations, and managerial expertise in PEO, financial services, and other industries.

  • HR Management & Development
  • Organizational Effectiveness & Change
  • Employee Relations & Team Building
  • Personnel Records Maintenance
  • Office Operations Management
  • Process Development & Improvement
  • Contract Negotiations
  • Events Planning
  • Budget, Forecast, Cost Control
  • Accounts Payable & Receivable
  • Travel & Expenses
  • C-Suite, Shareholder & BOD Liaison
04/2021 to Current Senior Strategic Relations Business Partner Benteler | Houston, TX,

Responsible for the development and management of the regional HR service team and lead Human Resources practices and objectives that drive client satisfaction and retention. Manage escalated issues to ensure responsive and thorough issue resolution as well as optimal collaboration between internal departments.

Key Accomplishments:

  • Establish and maintain exceptional client rapport and care for a book of business consisting of 70+ clients (4000+ worksite employees)
  • Collaborate with internal teams to ensure superior and quality PEO service offerings are provided by anticipating client needs, recommending additional services, and resolving day-to-day client requests/concerns while allowing clients to grow their businesses
  • Set and met weekly/monthly goals for onsite clients visits to assess needs and develop relationships
  • Responsible for client retention efforts through strong partnerships with Sales and Leadership teams by conducting service, benefits, worker’s comp, and admin pricing reviews
08/2016 to 04/2021 Senior Human Capital Business Partner TriNet (Ambrose - Premier Financial Services | City, STATE,

Responsible for individual book of business consisting of 85+ clients, 1,000+ worksite employees, and lead department and cross department projects.

Key Accomplishments:

  • Served as the single point of contact at both client and employee levels for: on-site and virtual onboarding, presentations, and terminations, conducting onboarding and orientations, administered benefits (including medical, dental, vision, 401(K), commuter, life insurance, disability, time and attendance [leave/PTO/vacation] plans), payroll, COBRA, employment verifications, compliance regulations, risk mitigation, produce client reports, and act as general HR advisor for 85+ clients and 1,000+ worksite employe
  • Cultivated and maintained C-Suite co-employment relationships between TriNet and 85+ clients
  • Head intensive training sessions, and participated in TriNet’s mentor program to guide new team members
  • Collaborated with TriNet Ambrose/Premier Financial Services Vertical Client Services team, team leads, and department heads to develop and improve cross-departmental communications and processes
09/2006 to 07/2016 Human Resources and Office Manager CIFG Assurance North America | City, STATE,

Reported directly to the Managing Director and Head of Global Human Resources. Human resources coordination requires a strong degree of confidentiality. Office management includes liaising with vendors, managing cost, and ensuring overall smooth office operations.

Key Accomplishments:

  • Demonstrated adaptability and flexibility through changing and often sensitive environment including through adjustment periods of four CEOs, two CFOs, and three General Counsels
  • Strategic reorganization of 200+ global staff members during and after financial crisis, including closure of 3 international offices and 3 national offices
  • Acted as change agent to improve employee relations through difficult company transition phases
  • Maintained strong relationships with business partners across departments to enhance business needs
  • Partnered on the HR Policy Development and Execution team
  • Communicated with all levels of staff across time zones on diverse HR and organizational needs
  • Managed recruitment activity and processes with hiring managers and executives
  • Developed job descriptions/postings as well as interview guides
  • Interviewed and onboarded new hires
  • Tracked and managed staff reports
  • Facilitated staff approval process and advisor to interviewing committee
  • Facilitated new hire benefits/payroll orientation on a company-wide basis
  • Administered quality/performance improvement initiatives
  • Assisted with COBRA required notification and requests and maintained personnel files
  • Planned, designed, and Clairench events while managing all project elements within time limits
  • Managed office operations with an emphasis on quality and cost savings
  • Collaborated with cross-functional teams throughout organization to streamline operation efficiencies and seek opportunities for improvements
  • Successfully managed office expansion and negotiated with vendors for a 30% cost reduction
09/2012 to 12/2012 Human Resources Intern Bulgari Corporation Of America | City, STATE,

Completed HR internship (Grade: A) and remaining courses for B.A. degree during full-time employment at CIFG. Reported directly to the Senior Director of Recruiting, Training, and Development.

Key Accomplishments:

  • Researched and formalized internship program, and connected and developed relationships with prominent universities and their career development departments
  • Led candidate telephone screens for Sales positions throughout the Louis Vuitton Moet Hennessy group of companies
  • Planned and coordinated large group orientations comprising of global employees at all levels
  • Designed exit interview questionnaire to be used throughout the organization
  • Systematized Corporate Social Responsibility materials to be globally distributed
  • Managed Bulgari’s Employee Rewards Program
Education and Training
Expected in 09/2015 Master of Science | Human Resources Management & Development New York University, New York, NY GPA:
Expected in 05/2013 Bachelor of Arts | Social Sciences New York University, New York, NY GPA:
Expected in 12/2008 Associate of Arts | Business Administration Borough of Manhattan Community College of The City University of New York, New York, NY GPA:

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    School Attended

    • New York University
    • New York University
    • Borough of Manhattan Community College of The City University of New York

    Job Titles Held:

    • Senior Strategic Relations Business Partner
    • Senior Human Capital Business Partner
    • Human Resources and Office Manager
    • Human Resources Intern


    • Master of Science
    • Bachelor of Arts
    • Associate of Arts

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