Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
A position in the operations management & networking field that uses my acquired talents to further my company's goals. IT professional bringing [Number] years of industry experience, including [Number] years as a Network Administrator. In-depth understanding of business logic and flow.
    Microsoft Office Suite including Project 2013, Adobe Master Suite, Apple MAC IOS/OS & Windows XP/Vista/7/8/10. *Years of experience working in the WiFi networking industry that created in depth knowledge of WiFi and the network concepts that support it. Products supported include: *Cisco Legacy, Cisco Meraki, HPE Aruba, HP Legacy, Ruckus Wireless, Zebra, Dell Sonicwall, Nomadix, Aerohive, Smoothwall, ICC, Xirrus, Elfiq, & D-Link.
  • Preventative maintenance expert
  • Mobile devices
  • LAN and WAN expertise
  • VPN configurations
  • Meticulous record-keeper
  • Superb interpersonal skills
Work History
09/2012 to Current
Senior Solutions Engineer Providence Health & Services Missoula, MT,
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Designed and implemented networks in collaboration with project engineers.

01/1 to 01/1
Wireless Field Engineer Penn State University , ,
  • Depended upon to lead the direction of multiple large scale deployments of WiFi Solutions across thousands of customer sites nationwide with multi-million dollar capx and opex expenses.
  • Reviewed customer requirements of WiFi networks & created solutions satisfying business needs.
  • Orchestrated technical relationships and became subject matter expert with industry product vendors & distributors including Cisco, HPE Aruba, Ruckus, Zebra, Fortinet, Dell Sonicwall, APC, Cyberpower, IngramMicro, CableExpress in order to develop product portfolio and business relationships.
  • Coordinated interdepartmental and client communication, and lead development of the business requirements for enterprise clients.
  • Directly reporting to Director of Operations and Director of Sales for customer/project assignment, accountability and project reviews.
  • Trained and mentored Jr Sales Engineers as they are on boarded into company's sales process.
  • Gained direct customer service experience by providing Tier 1 & 2 over the phone, email, and in person technical support of WiFi deployments.
01/2008 to 01/2010
Student Manager Georgia State University Baseball , ,
  • Directly assisted Director of Operations in equipment ordering, travel planning, game day operations, special event planning, and coordination of visiting team accommodations.
  • Depended upon to make sure that team's daily practice requirements are met, including having equipment in place, unlocking field, closing field at end of day, having laundry cleaned, and dispersing new player apparel and equipment.
  • Responsible for assuring that all team equipment is packed when team is traveling.
  • Relied upon to operate the team's state of the art video capture and display system.
  • Assist with office administrative duties where needed, including sending emails, preparing documents and flyers, and providing office technical support.
01/2007 to 01/2010
Lead/ Supervisor Jay Vending Company , ,
  • Stone Mountain Park and Six Flags Over GA Trusted to help lead a team of 50 or more employees to meet the company's goals for customer service and sales.
  • Responsible for opening/closing multiple stands and numerous vendors each day.
  • Accountable for distributing cash assets for daily operation, and reconciling them at the end of operations.
  • Responsible for perpetual inventory counts and for placing warehouse orders to maintain reliable inventory supplies.
01/2002 to 01/2011
Member/ Leader , ,
  • Mountain Park Chapter, Order of DeMolay for Boys A member of the state's largest chapter of this prestigious civic service and leadership oriented youth fraternity Held all offices in the chapter level Relied upon as a leader of this organization to help "Today's youth become tomorrow's leaders" Work to help teach my fellow members the virtues of Filial Love, Reverence for Sacred Things, Courtesy, Comradeship, Fidelity, Cleanness, and Patriotism.
  • Awarded the Orders prestigious "Chevalier Degree" for service to the order that goes beyond the normal call.
Expected in 2012
BBA: Managerial Sciences
Georgia State University Robinson College of Business - Atlanta, GA

Major: Managerial Sciences

  • International Business
  • Strategic Management
  • Small Business Management,
  • IT Project Management
  • Business Law
  • Operations Management
  • Hospitality Administration

Expected in
International Business, Strategic Management, Small Business Management, IT Project Management, Business Law, Operations Management, Hospitality Administration:
- ,

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School Attended

  • Georgia State University Robinson College of Business

Job Titles Held:

  • Senior Solutions Engineer
  • Wireless Field Engineer
  • Student Manager
  • Lead/ Supervisor
  • Member/ Leader


  • BBA
  • International Business, Strategic Management, Small Business Management, IT Project Management, Business Law, Operations Management, Hospitality Administration

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