senior solutions engineer resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Entrepreneurial Senior Solutions Engineer with a proven track record of building sales in competitive and demanding environments. Dedicated to building rapport and maintaining loyal customer relationships through creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.

  • Technical Selling
  • Product Ownership
  • Team Management
  • Data Modeling
  • Sales Process Engineering
  • Product development
  • Financial Management
  • Technical expertise
  • Solutions Consulting
  • Project Management
  • Technical Consulting
  • Requirements Management
  • Strategic Planning
  • Data collection and analysis
  • Agile frameworks
  • Story planning
Work History
10/2018 to Current
Senior Solutions Engineer Providence Health & Services Westlake Village, CA,
  • Partner with Senior Account Executives to drive large and complex deals across all business verticals (Restaurants, Retail, Beer Wine & Spirits, CPG, Facilities Management, Healthcare)
  • Manage a small team who works closely with Sales Team to deliver high quality pilot experience
  • Use industry and product knowledge to craft compelling demos for C-Suite at our largest prospects
  • Closed $2.2 M in 2019, representing 69% of new business revenue
  • Act as the Product Expert and Technical SME throughout the Pre-Sales process
  • Use well developed product knowledge to expand on use-cases for our most Strategic Accounts and to respond to RFPs
  • Build Looker Data Models (SQL) and visualizations to provide actionable insights to prospective/existing customers
  • Act as the liaison between Sales and Product to help inform the Product Roadmap
  • Develop internal processes to help SE's and AE's efficiently move prospects through the sales cycle
  • Travel 15% for customer onsite demos
02/2017 to 10/2018
Technical Project Manager Motion Recruitment Chattanooga, TN,
  • Worked closely with Engineering Consultants on the Professional Services Team as well as the Customer Success and Activation teams to better understand our customer's needs and deliver top-notch custom solutions
  • Responsibilities Included: Holding project kickoffs, Writing Technical SOWs, Overseeing the scoping, development, QA, and delivery to customer, Defining acceptance criteria and overseeing user acceptance, and Transitioning the solution to long-term support
  • Example Custom Solutions included: System Integrations (API and SFTP), In-App Reporting, BI Dashboards (Looker), In-App Workflow Automation utilizing Kafka eventing
  • Played a major part in developing the Professional Services team, implementing the major processes, and onboarding several team members
  • Managed the development of a monetized integration between Salesforce and GoSpotCheck
  • Facilitated the onboarding of enterprise customers and built all necessary integrations
  • Partnered with Professional Services Engineers to build Ruby Scripts to automate certain functionality of the platform
  • Developed custom solutions for numerous companies including the following: Diageo, Acosta, Coca-Cola, Anheuser-Busch, Constellation, Justin’s, Panera, Southern Glazer's Wine & Spirits, Under Armour, Safeway, Coffee & Bagels
06/2015 to 02/2017
Product Owner Applied Systems, Inc. Windsor, CT,
  • Served as a Product Owner on several scrum teams: becoming a Subject Matter Expert on all requirements, managing development, and ensuring the team stayed within the planned capacity
  • Worked as a stand-in Scrum Master when needed
  • Anticipated issues and acted proactively to address potential issues
  • Provided risk management and issue/problem resolution as required
  • Remediated requirement gaps between the business partners and the development team
  • Translated business segment requirements in multiple different types of artifacts such as user stories, functional specifications, use cases, business requirement documents, and data flow diagrams
  • Facilitated the integration of new data and visualization into Health Plan Manager
  • This new data enhanced the application’s ability to illustrate a community’s attributes
06/2013 to 06/2015
Healthcare Consultant Bkd, Llp Colorado Springs, CO,

Program Description: Worked in the Leadership Acceleration Program as a Business Consultant within Optum Consulting

  • Designed and participated in the following trainings: General Systems, Project Management, Project Finance, Cost Management, Scope Management, InfoPath, Visio, Business Analyst Training, Excel

Assignment: Project Manager - Medicare & Retirement Business Development (12 months)

  • Developed, maintained, and executed a cross functional project plan to implement a new sales platform for UHC Sales Agents within retail Walmart locations
  • Regularly interacted with retail partners including Target, Walmart, and Ameriprise Financial
  • Developed & implemented a process to increase communication in the marketing department and decrease the work effort necessary to route creative material through compliance, legal, and other parties

Assignment: Financial Analyst – Optum Consulting (12 months)

  • Worked as the Financial Analyst of the Finance and Operations team, a team responsible for managing the financials and resource utilization of Optum Consulting to decrease cost and increase sales
  • Developed and shared weekly forecasts with the VP of Consulting to help make business decisions
  • Worked in parallel with the staffing manager to help make staffing decisions based on financial forecasts and targets
  • Built a dashboard to give the Account Management team insight into their forecasted revenue. This tool was essential in helping the teams track their financial goals and hit their targets
  • Held weekly meetings with the Account Manager’s to help them better understand their business position and needs

Assignment: Compliance Analyst – Optum Fraud, Waste, and Abuse (6 months)

  • Consulted with a client within Payment Integrity to help bring organization to their reporting department. This group is responsible for saving UHG $5 Billion a year
  • Built monthly fraud reports to send out to the regional compliance offices
Expected in 05/2013 to to
Bachelor of Arts: Accounting
University of St. Thomas - Saint Paul, MN

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Resume Overview

School Attended

  • University of St. Thomas

Job Titles Held:

  • Senior Solutions Engineer
  • Technical Project Manager
  • Product Owner
  • Healthcare Consultant


  • Bachelor of Arts

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