Entrepreneurial Senior Solutions Engineer with a proven track record of building sales in competitive and demanding environments. Dedicated to building rapport and maintaining loyal customer relationships through creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Skills
Technical Selling
Product Ownership
Team Management
Data Modeling
Sales Process Engineering
Product development
Financial Management
Technical expertise
Solutions Consulting
Project Management
Technical Consulting
Requirements Management
Strategic Planning
Data collection and analysis
Agile frameworks
Story planning
Work History
Senior Solutions Engineer, 10/2018 - Current Providence Health & Services – Westlake Village, CA,
Partner with Senior Account Executives to drive large and complex deals across all business verticals (Restaurants, Retail, Beer Wine & Spirits, CPG, Facilities Management, Healthcare)
Manage a small team who works closely with Sales Team to deliver high quality pilot experience
Use industry and product knowledge to craft compelling demos for C-Suite at our largest prospects
Closed $2.2 M in 2019, representing 69% of new business revenue
Act as the Product Expert and Technical SME throughout the Pre-Sales process
Use well developed product knowledge to expand on use-cases for our most Strategic Accounts and to respond to RFPs
Build Looker Data Models (SQL) and visualizations to provide actionable insights to prospective/existing customers
Act as the liaison between Sales and Product to help inform the Product Roadmap
Develop internal processes to help SE's and AE's efficiently move prospects through the sales cycle
Worked closely with Engineering Consultants on the Professional Services Team as well as the Customer Success and Activation teams to better understand our customer's needs and deliver top-notch custom solutions
Responsibilities Included: Holding project kickoffs, Writing Technical SOWs, Overseeing the scoping, development, QA, and delivery to customer, Defining acceptance criteria and overseeing user acceptance, and Transitioning the solution to long-term support
Example Custom Solutions included: System Integrations (API and SFTP), In-App Reporting, BI Dashboards (Looker), In-App Workflow Automation utilizing Kafka eventing
Played a major part in developing the Professional Services team, implementing the major processes, and onboarding several team members
Managed the development of a monetized integration between Salesforce and GoSpotCheck
Facilitated the onboarding of enterprise customers and built all necessary integrations
Partnered with Professional Services Engineers to build Ruby Scripts to automate certain functionality of the platform
Developed custom solutions for numerous companies including the following: Diageo, Acosta, Coca-Cola, Anheuser-Busch, Constellation, Justin’s, Panera, Southern Glazer's Wine & Spirits, Under Armour, Safeway, Coffee & Bagels
Served as a Product Owner on several scrum teams: becoming a Subject Matter Expert on all requirements, managing development, and ensuring the team stayed within the planned capacity
Worked as a stand-in Scrum Master when needed
Anticipated issues and acted proactively to address potential issues
Provided risk management and issue/problem resolution as required
Remediated requirement gaps between the business partners and the development team
Translated business segment requirements in multiple different types of artifacts such as user stories, functional specifications, use cases, business requirement documents, and data flow diagrams
Facilitated the integration of new data and visualization into Health Plan Manager
This new data enhanced the application’s ability to illustrate a community’s attributes
Program Description: Worked in the Leadership Acceleration Program as a Business Consultant within Optum Consulting
Designed and participated in the following trainings: General Systems, Project Management, Project Finance, Cost Management, Scope Management, InfoPath, Visio, Business Analyst Training, Excel
Assignment: Project Manager - Medicare & Retirement Business Development (12 months)
Developed, maintained, and executed a cross functional project plan to implement a new sales platform for UHC Sales Agents within retail Walmart locations
Regularly interacted with retail partners including Target, Walmart, and Ameriprise Financial
Developed & implemented a process to increase communication in the marketing department and decrease the work effort necessary to route creative material through compliance, legal, and other parties
Worked as the Financial Analyst of the Finance and Operations team, a team responsible for managing the financials and resource utilization of Optum Consulting to decrease cost and increase sales
Developed and shared weekly forecasts with the VP of Consulting to help make business decisions
Worked in parallel with the staffing manager to help make staffing decisions based on financial forecasts and targets
Built a dashboard to give the Account Management team insight into their forecasted revenue. This tool was essential in helping the teams track their financial goals and hit their targets
Held weekly meetings with the Account Manager’s to help them better understand their business position and needs
Consulted with a client within Payment Integrity to help bring organization to their reporting department. This group is responsible for saving UHG $5 Billion a year
Built monthly fraud reports to send out to the regional compliance offices
Education
Bachelor of Arts: Accounting, Expected in 05/2013 - University of St. Thomas - Saint Paul, MN GPA:
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