Senior Software Quality Assurance Engineer Resume Example

• Oversaw setup and completion of Bank Training facilities desktop and server installation. This include software configuration of computers, servers and networks connectivity.
• Oversaw adherence to project timelines and budget constraints.
• Maintained project schedules by managing deadlines and adjusting workflow as needed.
• Integrated project management office work plans with change implementation plan to ensure process alignment with six-phase improvement methodology and initiatives.
• Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
• Assessed, monitored and reported on work progression.
• Set project goals and schedule with owners and team members.

Project Coordinator for United States and Latin America

• Collaborated with the transition team in creating, updating, and processing for Installation, Move, Add and Change (IMAC) for the IBM certified engineers for Thomson Reuters in the US and Latin America during the migration process.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Identified, addressed and either resolved or escalated project issues.

Coordination of Security Brokerage Server migration to the Network Data Centers (Midtown, New York to Hauppauge, New York) for Thomson Reuters.

• Coordination for Thomson Reuters Dealing and Bridgefeed Market Securities Server upgrade.
• Provided reports and matrix's data for completed work requests for the Latin America Project team for customer status.

Account Team Leader for Customer Support, Thomson Reuters

• Member of the IBM Project Transition Team of the Internal Customer Support Center for Thomson Reuters from the Hauppauge, NY location to Charlotte, NC. Coordinated with the Account Transition Team and Project Office to capture processes and document support procedures for the Reuters Support Center.
• Transition of the IS&T Customer Support Center for Reuters America, from New York to IBM – Charlotte, Customer Support Center.
• A Liaison and Customer Escalation Focal for the Thomson Reuters Project Team and IBM Project office for Deployment of New Applications.
• Inspired and motivated team members.
• Produced status reports for customers and senior management.
• Scheduled team meetings and collaborated with twelve other team members as Account Leader.
• Procured software, hardware and infrastructure required to meet program demands.