senior software quality assurance engineer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Natural leader with resourceful and systematic approach consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Able to prioritize and managing simultaneous projects and projects that are complex and with high-visibility. Forward-thinking and enterprising in meeting expected demands with real-time data and strategic recommendations.

Effective at technical support, inventory management and customer relationship development to support quality assurance methodologies in the Software and Web Development industries that thrive on fast-pace that appreciates hard work, dedication, and evolving technical skills.

  • Technical Project Coordinator - Securities Brokerage Servers and Networks
  • Application Support for Customer Relationship Management Tool (CRM)
  • Application Instructional Training
  • Software: HTML5, XML, JavaScript, Oracle, SQL, Networking Topology
  • Content Management Systems
  • Application Life Cycle Development
  • Quality management systems
  • Information Privacy and Security
  • Data Center environment support
  • Cross-platform testing
  • Quality assurance
  • Performance improvements
Senior Software Quality Assurance Engineer, 06/2012 to Current
Wabtec CorporationChicago, IL,
  • Testing and verification of ATM software solutions for banking and retail customers (Bank of America) across Vendor models (NCR and Hyosung)
  • Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations.
  • Performed meta-analysis of past test results to screen for weaknesses in basic program architecture and suggest redesign of core program design where advisable.
  • Used JIRA database to maintain detailed records of known bugs to record descriptions and monitor progress on addressing and eliminating software limitations relative to production deadlines.
  • Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
  • Documented, triage and managed defects in JIRA and worked with developers to facilitate timely resolutions.
  • Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
  • Designed and updated test cases to complete consistent manual tests.
  • Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Technical Project Coordinator, 06/2009 to 05/2011
Two95 International Inc.Omaha, NE,
  • Oversaw setup and completion of Bank Training facilities desktop and server installation. This include software configuration of computers, servers and networks connectivity.
  • Oversaw adherence to project timelines and budget constraints.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Integrated project management office work plans with change implementation plan to ensure process alignment with six-phase improvement methodology and initiatives.
  • Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
  • Assessed, monitored and reported on work progression.
  • Set project goals and schedule with owners and team members.
Project Lead, 06/1998 to 11/2009
Ibm CorporationTulsa, OK,

Project Coordinator for United States and Latin America

  • Collaborated with the transition team in creating, updating, and processing for Installation, Move, Add and Change (IMAC) for the IBM certified engineers for Thomson Reuters in the US and Latin America during the migration process.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Identified, addressed and either resolved or escalated project issues.

Coordination of Security Brokerage Server migration to the Network Data Centers (Midtown, New York to Hauppauge, New York) for Thomson Reuters.

  • Coordination for Thomson Reuters Dealing and Bridgefeed Market Securities Server upgrade.
  • Provided reports and matrix's data for completed work requests for the Latin America Project team for customer status.

Account Team Leader for Customer Support, Thomson Reuters

  • Member of the IBM Project Transition Team of the Internal Customer Support Center for Thomson Reuters from the Hauppauge, NY location to Charlotte, NC. Coordinated with the Account Transition Team and Project Office to capture processes and document support procedures for the Reuters Support Center.
  • Transition of the IS&T Customer Support Center for Reuters America, from New York to IBM – Charlotte, Customer Support Center.
  • A Liaison and Customer Escalation Focal for the Thomson Reuters Project Team and IBM Project office for Deployment of New Applications.
  • Inspired and motivated team members.
  • Produced status reports for customers and senior management.
  • Scheduled team meetings and collaborated with twelve other team members as Account Leader.
  • Procured software, hardware and infrastructure required to meet program demands.
Education and Training
Master of Science: Information Technology, Security And Privacy, Expected in 06/2011
University of North Carolina - Charlotte, NC,
Bachelor of Science: Business Administration, Expected in
University of Phoenix - Charlotte, NC,
Associate of Science: Electronics and Computer Engineering, Expected in
Greenville Technical College - Greenville, SC,
Activities and Honors
  • Small Business Owner (2012) - Alphabed, LLC - Software Consulting for Small Businesses
  • Siebel Solutions Support -Customer Relationship Management (CRM)

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Resume Overview

School Attended

  • University of North Carolina
  • University of Phoenix
  • Greenville Technical College

Job Titles Held:

  • Senior Software Quality Assurance Engineer
  • Technical Project Coordinator
  • Project Lead


  • Master of Science
  • Bachelor of Science
  • Associate of Science

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