senior software quality assurance analyst resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Software Quality Assurance Analyst/Tester Career Objective & Areas of Expertise Detailed-oriented, collaborative software QA Tester with 7+ years of experience in the software industry. Skilled at writing test cases from specifications, and extremely effective at troubleshooting, problem-solving, ‘can-do’ and ‘test to break’ attitude. Excel at interacting positively with customer support analysts and development programmers. Patient, dependable, always passionate about learning is dedicated to meeting clients’ requirements. Professional Summary Highly experienced in Software Development Life Cycle (SDLC) process and current QA Methodologies. Collaborate with Quality Engineers, Software Engineers, and other Quality Analysts to strategize and execute the best test strategies that suit a project’s need. Communicate test strategy and progress to various stakeholders. (e.g., engineering managers, engineers, product managers, and product owners) Strong analytical skills in the analysis of Software Requirement Specifications and development of test scenarios, test plans, test scripts development, test execution, and test cases. Skilled in Agile testing practices and principles to thrive within an Agile methodology framework (e.g. Scrum or Kanban). Experience in software testing to contribute to test case writing & test execution for various test types (Black Box, Smoke, Functional, Positive, Negative, Integration, System, Regression Testing, and End-to-End testing.) Identify areas of improvement as they relate to software quality. (e.g. process improvements, release management, opportunities for test automation and better testing techniques, etc.) Experience with defect tracking tools such as JIRA, Bugzilla, and TFS and expertise to design test cases, logging defects, and generating reports using HP Quality Center / ALM. Experience in version controlling using Git/GitHub and Bitbucket. Experience with Automation tools such as Cypress, Nightwatch, and Unified Functional Testing (UFT). Expertise in Relational Database Management System (RDBMS) and working experience in writing complex SQL queries. Conceptual knowledge of HTML, CSS, and JavaScript. Experience with REST API, HTTP Header, XML, JSON, and API/Web Service manual and automation testing using Postman/Newman. Experience with performance testing using JMeter. Performed mobile testing both on native and hybrid apps using Test Project, Charles Proxy, Sauce Labs, and Browser Stack. Performed User Acceptance Testing (UAT) and interacted with clients/ end-users to support UAT sessions. Experienced with integrating testing practices and tools with newly established teams, or enhancing existing team’s tools or ways of working.

  • Technical Expertise
  • Collaborative Team Player
  • Defect Tracking and Reporting
  • Software Development Life Cycle
  • Strong Problem Solver
  • Scrum Methodology
  • Bug Tracking and Resolution
  • Compatibility Testing
  • Insurance, Banking & Finance, Retail, Healthcare, Media-Network.
  • Platform
  • Windows, macOS, Unix, Linux, iOS, Mobile (iOS, Android & Windows)
  • Black Box Testing
  • Software Development Tools: JIRA, Confluence
  • Teamwork and Positive Attitude
  • Product Design Reviews
  • Continuous-Integration Testing
  • Engineering Team Support
  • Software Defect Documentation
  • Requirements Analysis
  • Team Mentoring
  • Root Cause Analysis
  • Project Management
  • Agile Best Practices
  • Team Collaboration
  • Methodologies
  • Agile (Scrum/CI/CD), Waterfall, Iterative, Hybrid
  • Testing Tools
  • Cypress, Postman, Jmeter, TestProject, HP QTP/UFT, HP ALM/QC, Rally, Jira, TFS & MTM. Xcode, Android studio.
  • DB2, MS SQL Server, Oracle, Toad, SQL Developer, MS Access
  • Web and Mobile Application QA
  • Programming Issue Identification
  • Passionate about Quality
  • Script and Scenario Design
  • Test Scheduling
  • Time Management and Prioritization
  • Verbal and Written Communication
  • Automated Testing Frameworks
  • Cross-Functional Team Collaboration
  • Decision Making
  • Results and Deadline-Driven
  • Organized and Detail-Oriented
  • Test Program Development
  • Software Release and Versioning
  • Manual Testing
  • Test Plans and Test Methodologies
  • Scenarios and Use Cases
  • Testing Analytics
01/2022 to Current
Senior Software Quality Assurance Analyst Wolters Kluwer Salem, OR,
  • Created clear test plans, test data, presentations, and test cases, executed tests, documented bugs, and worked with engineers to get issues fixed by release deadlines
  • Successfully released the big features Reverse Factored, Global Rate Term, Brand/Bank Linking, and Funding on T, Credit Profile, and Dispute Resolution
  • Thoroughly tested applications to ensure compliance with established requirements and design/UX documentation
  • Collaborate with UI/UX designer for UI/UX improvement meetings
  • Initiated Product Owners and Engineering Manager Responsibilities by creating business requirements, functional requirements, test design documentation, and notification workflow to respective team remember
  • Participated in quality assurance review meetings, and presented documentation detailing test results and their impact on respective release schedules and project deadlines
  • Attend daily stand-ups and provide quick activity updates
  • Besides attending Backlog refinement, Sprint planning, and Retrospective meeting
  • Manually tested product features and got them approved for the release, and sync up with Automation engineers to develop automated test cases using the Cypress automation tool
  • Ensured high-quality releases from user story development to post-deployment verification
  • Documented software issues/bugs and assisted developers with detailed steps to reproduce the problems and root cause analysis chrome dev tools network calls, Postman for REST API testing and Application logs, and Datadog software
  • Managing and tracking the testing issues and resolving them on time
  • Verified Backend and Frontend tickets together and separately in Dev, QA, PR, and Staging environments
  • Interpreted and converted manual test cases into automation E2E and regression suites
  • Performed data-flow testing, and logic-based testing to identify the decision points in the software and the appropriate test data to utilize within a project
  • Performed different kinds of black box like smoke, functional, nonfunctional, e2e,REST API, UAT (user acceptance testing), and regression testing
  • Communicated directly with UAT and business teams after release to maintain the product, for knowledge exchange and best practice sharing
  • Held bug triage with the UAT and business team daily/weekly bases to manage and track testing issues and resolve them on time.
06/2017 to 11/2021
Senior Software QA Engineer Apple Inc. Burlingame, CA,
  • Involved in analyzing User Stories, Functional Specifications, and Design Specification Documents to understand the application properly
  • Responsible for creating Test Plans, Test Scenarios, and Test Cases for various kinds of testing
  • Coordinated for creating detailed Test plans to efficiently test the application using different browsers and for various states
  • Created Test Subjects and design Test Steps for each business functionality for positive/negative test scenarios, in the Test Rail using Jira
  • Used the Test Rail to execute test cases by creating Test Sets, manually testing each Test Step, updating the Status (Pass/Fail/Blocked/Not Run), and logging defects for all the failed tests
  • Used Jira to raise and assign defects, track defects, retest the defects fixed and monitor the defects until closure
  • Using chrome dev tools debug the issues through the console and network calls and find the root cause of the issues
  • Generated Defect Status Report, Test Execution Report, and Test Summary report using Jira
  • Attended weekly status meetings with Developers, Project Managers, and Business Analysts to discuss the defects, fixes, and overall testing status
  • Wrote Test Cases for User Acceptance Testing using Use-Case Models, Process Flow Diagrams, and Business Rules
  • Perform Functional, Regression, Integration, and End to End testing using Cypress and Katalon with the automation testing team
  • Responsible to create, maintaining, modifying, and execute Automation Test Scripts for Regression Testing using Cypress and report the deviation to the development team
  • Followed linear, modular, data-driven, and hybrid frameworks create scripts using JavaScript and a lot of script commands and methods
  • Performed API manual and automation testing using Postman and Newman tools
  • Participated in sprint planning, daily scrum, demo, and retrospective meeting with clients and team members
  • Communicate with developers and business analysts’ daily basis for clarifications and solve defects.
12/2015 to 06/2017
Senior Software QA Tester Prudential Financial City, STATE,
  • Followed agile scrum methodologies and attend sprint planning, and release planning for user stories, time estimations and derived the QA tasks
  • Involved in testing and releasing different kinds of features investment options, tax benefits, risk management, flexibility, and convenience and so on
  • Worked closely with product managers, developers and other teams to develop a deep understanding of product requirements and ensure proper tests are documented
  • Analyzed user stories and design documents, Test plans, Test Cases, and Test Data for manual testing of the functionality, UI/UX, Compatibility, Usability, and User Acceptance (UAT) of the application
  • Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners, document analysis, and representing them in Requirements Traceability Matrix (RTM)
  • Designed all manual test cases step by step in Microsoft Excel and import them to HP Application Life Cycle Management (ALM) in the Test Plan section
  • Worked in Web-based Testing including UI Testing, Functional Testing, Smoke Testing, Integration Testing, Regression Testing, System Testing, Performance, Stress Testing, End-to-End Testing, and UAT Testing
  • Assisted with triaging, diagnosis, and resolution of issues discovered during testing
  • Perform DB queries (SQL Server, PostgreSql) to create, validate and crosscheck backend data
  • Automation Testing using UFT in the development, maintenance, and execution of automation scripts, creation of automation framework Data-Driven, Keyword Driven, and Hybrid Frameworks
  • Migrated manual test cases into HP Unified Functional Testing (UFT) scripts for Regression testing using Web add-ins and advanced functions using VB Script
  • Create and executed UFT test scripts suites for daily regression runs daily
  • Created function libraries with functions having arrays and dictionary objects as parameters, and create, and manage shared object repositories.
11/2014 to 11/2015
Quality Assurance Analyst/ QA Analyst Wells Fargo City, STATE,
  • Directly Coordinated with Developers, Business analysts, architects, and other members of the project involved in the software development life cycle (SDLC) and QA life cycle and provide feedback to staff involved in writing and updating technical documentation such as user manuals, system documentation, and training materials
  • Developed and implemented all kinds of documents such as Test plans, Test scenarios, Test cases, Test scripts, defect analysis reports, and RTM by following Agile (Scrum) Methodologies with a large scrum team
  • Performed Functional, Non-functional, Integration, Regression, Smoke, End to End, Boundary, GUI, Positive and Negative Tests for the Application under Test (AUT)
  • Participated in automation testing along with the automation testing team using the automation tool HP Quick Test Professional (QTP/UFT)
  • Developed test scripts for Functional testing, System Testing, and Regression testing using Quick Test Pro
  • Enhanced the scripts by writing descriptive programming, creating Actions, Checkpoints, Synchronization points, and data-driven test and modular tests in QTP
  • Extensively used SQL and TOAD/SQL Developer as an analyzer tool for Backend testing purposes
  • Performed User Acceptance Testing and provide training to the end users about the new application
  • Involved in team meetings with representatives from Development, Database Management, Configuration Management, and Requirements Management to identify and correct defects
  • Participated in troubleshooting complex problems and provided customer support for software operating systems and application issues also analyzed and prepared reports on analyses, findings, and project progress.
Education and Training
Expected in
Bachelor of Business Administration: Accounting
Charter University - ,

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Resume Overview

School Attended

  • Charter University

Job Titles Held:

  • Senior Software Quality Assurance Analyst
  • Senior Software QA Engineer
  • Senior Software QA Tester
  • Quality Assurance Analyst/ QA Analyst


  • Bachelor of Business Administration

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