Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Experienced Quality Assurance engineer with diversified background knowledge with storage, compute, security, cloud and virtualization domains
  • Responsible for building customer solutions for orchestrating the end to end stack using UCSD product involving compute (UCS), storage (EMC), networking (ACI), virtualization (VMware/Hyper-V).
  • Solid understanding of SDN, Cloud, Security, Storage, Networking and Virtualization, Container concepts.
  • Hands on Experience working with Cisco(ACI/UCS/Firewall(ASA)), NetApp(C-Mode/7-Mode), EMC (VNX, VMAX, Unity, Recovery Point), Brocade, VMware/Hyper-V, SRM and Citrix Products.
  • Hands on experience in protocol level analysis with block level protocols(FCP/ISCSI), file level protocols(NFS/CIFS) and networking protocols(TCP/UDP).
  • Good understanding of overall SDLC process and especially working knowledge with Agile testing methodologies.
  • Excellent knowledge and working experience with Test planning, Test execution and Test results analysis, Bug Reporting.
  • Interact with Cross Functional teams, Release management, Development, and System test teams on a regular basis to provide feedback for different aspects of the release. 
  • Experience engaging with customer during escalation calls, working directly with customer to understand the problem and provide solutions and drive issues to closure.
  • Experience in test automation using Python Scripting language.
Areas of Expertise
  • Cisco: ACI, UCS, Nexus, MDS, ASA
  • NetApp: 7-Mode, C-Mode
  • VmWare: SRM, Vsphere 6.0, 6.5
  • EMC: Recovery Point, Vmax, VNX, Unity
  • Hyperv: SCVMM
  • Citrix
  • ASA
  • Protocols: Fiber Channel, ISCSI, NFS, CIFS, TCP/IP, FCIP, IFCP, FCOE​
  • Security Tools: Codenomicon
  • Scripting Languages: Python
  • Protocol Analyzers: Agilent San tester, Xgig Analyzer, FC protocol Analyzer, Ethereal, WAN Simulator
  • NetApp Certified Data Administrator
  • Brocade Certified Fabric Professional
  • SNIA Certified Storage Professional
Work Experience
Senior Software QA Engineer, 03/2015 - Current
Apple Inc. Mclean, VA,
  • Completely own the responsibility of QA verification and validation of UCS director integration with ACI SDN controller.
  • Understand customer topologies and validate internally and provide OOB Workflows/tasks through which customers could deploy the solution.
  • Worked on features such as Tenant Onboarding, Application Container deployment, L4L7 service insertion, ASA state full HA Failover, Shared L3OUT, SSL Offload, Single ARM LB and two arm LB deployments.
  • Created multiple reference architecture documents which are further converted to Cisco validated designs and are referred by external customers and partners.
  • Redesigned existing testbeds to support new configuration needs resulting in Capex savings for BU and customer moving to production on time.
  • Led the team to revamp test cases from multiple releases and achieved 40% reduction in total number of test cases and closed lot test gaps.
  • Created ramp up plan and provided indepth training sessions and hands on Lab exercises to new engineers in the team resulting in completing release execution on time.
  • Interfacing with customers and participating in customer escalation calls to solve problems encountered on the field.
  • Received Amaze award for Intensely Focus On Customers.
Member Technical Staff, 06/2010 - 02/2015
Synopsys, Inc. Florida, PR,

  • Responsible for delivery of SAN (FC, FCIP & ISCSI) and NAS (NFS & CIFS) protocol and their associated features.
  • Worked on different software features of NetApp CDOT SAN Features such as Thin Provisioning, Lun Cloning, Read Only Luns, Sync/Async Snap mirror, Snap Vault, Metro Cluster, Hybrid aggregates, flash pools, Larger Aggregates, Ip Spaces, Vstorage, Deduplication and Compression.
  • Good Knowledge of internal concepts of how ONTAP file subsystem work (WAFL) and associated functional layers (RAID, Storage, Networking, Data protection).
  • Expertise with high availability features such as Takeover/Giveback, Non disruptive vol movements, Aggregate relocation, Lif Migration, Non disruptive upgrades (Rolling and Batch) etc.
  • Performed On tap upgrade and revert testing to maintenance and patch releases, performed hardware replacements for failed NV ram cards, FC initiator and target cards, Cluster switch failures, Cluster interconnect failures.
  • Worked on hardware refreshes, configuring a complete new system and migrating the data and decommissioning the old hardware.
  • Write test plans for various full version and patch/maintainance releases.
  • Conduct organizational level technical talks, seminars and webinars.
  • Certificate of Recognition for improving the Supportability functionality.
  • Certificate of Recognition for successfully leading the Sierra Nevada release.
Lead Engineer, 06/2008 - 05/2010
Transwestern Alexandria, VA,
  • Worked on qualification of 5100, 5300,7800 Switches and FX8-24, FC4-18i blades on DCX Backbone director.
  • Extensively worked on different software features such as Zoning (Broadcast, Traffic Isolation QOS, Redirection), ISL Trucking, Radius, E_Port Authentication, SNMP, Virtual Fabrics, Admin Domains, Access control lists, Chap Authentication.
  • Worked with access gateways Brocade 300 family switches that use NPIV to connect multiple initiators to a single fabric port.
  • Configuring and monitoring FICON extension solutions, validated Tape write pipelining and read pipelining features.
  • Extensive knowledge analyzing the support save, port error logs and switch error logs, Resolving E-Port segmentation issues, and Performance issues due to oversubscription of ports or under subscription of ports.
  • Found 100+ defects for Discovery software release and Received Certificate of Appreciation from Sr.
  • Director (Surya Turaga), Engineering operations for the Quality of work done.
Lead Engineer, 06/2005 - 05/2008
Transwestern Cityview, NC,
  • Responsible for Platform and system style verification of EOSc platforms (M4500, M4700, M6064, M 6140, I10k).
  • Handling different features such as Zoning, Port fencing, NPIV, Domain Offset, Fabric Binding, E Port and F-Port Authentication (EOSc).
  • Handling different features such as virtual fabrics, Partitioning, CP database replication EOSn).
  • Was involved in interoperability testing of these router products with different vendors such as Cisco, QLogic and Brocade.
  • Was part of 6 releases in which I took up many critical features such as Element Manager, In band discovery, Show Route & Hide Route, Zoning Modules, I10k Virtual Fabrics, LMQ, Brocade switch Qualification, FCR routing, Fabric Binding FICON NPIV etc.,.
  • Received Certificate of Appreciation from Vice President, (Zahid Hussain), Engineering for the Quality of work done during Cougar 5.0 and 5.1 releases.
Educational Background
B.Tech: Electronics and Communication Engineering, Expected in 2005
Vellore Institute of Technology - Vellore, Tamilnadu
MBA: General Management Program, Expected in 2012
Indian Institute of Management Bangalore - Bangalore, Karnataka

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Resume Overview

School Attended

  • Vellore Institute of Technology
  • Indian Institute of Management Bangalore

Job Titles Held:

  • Senior Software QA Engineer
  • Member Technical Staff
  • Lead Engineer
  • Lead Engineer


  • B.Tech
  • MBA

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