Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Resourceful Software Quality Assurance Engineer with 10+ years handling complete review process. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Fully versed in complete SDLC.

  • Agile and Waterfall methodologies
  • JIRA
  • Documentation skills
  • Manual test case preparation
  • Process improvement
  • Regression Testing
  • Team Foundation Server
  • SIT/UAT Testing
  • Defect monitoring
  • Communications
  • Testing plans
Work History
Senior Software QA Engineer, 04/2019 to 05/2020
Apple Inc.Nashua, NH,
  • Tested software to assess optimal in-project deployment.
  • Collaborated with developers to establish, meet and maintain quality assurance thresholds based on best-practice tools.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Tracked, prioritized and organized defects with Jira, working with development team to facilitate timely corrections.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Operated under Agile and Scrum frameworks to complete releases every 2 weeks and well-organized sprints.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Effectively interacted with Business Analysts and Product Owner departments regarding software defects and existing issues, working closely to develop innovative solutions.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Test websites rollout on new content management system.
  • Executed end to end scenarios to ensure functionality works as expected.
  • Maintain and enhance testing documentation.
  • Performed white box and functional testing.
  • Performed smoke tests to ensure code install was successful.
Senior Test Engineer, 10/2018 to 03/2019
Northwestern MutualFranklin, TN,
  • Collaborated with inter-departmental teams and subcontractors to verify accurate application of prescribed testing protocols.
  • Collected data for use in software process evaluation and improvements.
  • Active participation with all migration stakeholders.
  • Walkthrough/ understand the applications with SMEs and set a clear scope of the data – what data has to be included, what data has to be excluded.
  • Prepare functional test cases and test scenarios for the applications and upload the test cases to TFS.
  • Execute a set of test cases and scenarios and keep the results, logs stored. The same needs to be verified after Migration to ensure that legacy data and functionality are intact.
  • Following up any outstanding open test risks / issues, Triage calls.
  • Designed Validation plans, Test Strategies and maintain the Traceability Matrix.
  • Provide Daily status reports and Weekly status reports to the managers.
  • Perform Security testing to ensure any software upgrade has not opened up any security vulnerabilities.
QA Lead, 07/2018 to 09/2018
Albertsons Company Inc.Burlingame, CA,
  • Work with track leads and on-shore/off-shore development teams to test defects and change requests before promoting to the next environment (testing environments include INT/SIT/UAT/PRD STG and any other environment needed for successful code promotion.
  • Maintain the testing widgets on JIRA dashboards. Responsible for smoke testing environments after code promotion.
  • Responsible for maintaining the Selenium automated sanity scripts.
  • Performed Load Testing/ Performance testing using Load Runner.
  • Handle coordination between the technical team/functional team and the state testing team for code builds into testing environments.
  • Assisting client with UAT testing.
  • Lead entire Defect Life cycle process, discussed each bug in details with team members & development Lead & brought them to closure.
QA Lead, 07/2012 to 04/2017
Albertsons Company Inc.Burlington, MA,
  • Processing Weekly, Bi-Weekly, Monthly and on-demand payrolls in test environment.
  • Led continuous process improvement activities for project group.
  • Coordinated with other vendors for integration testing.
  • Coordinated continuously with client to ensure smooth rollout of all the changes according to timeline.
  • Executed automated regression tests using data driven testing framework (UFT and QC).
  • Led the use of Rally tool for updating project artifacts.
  • Ensured Scrum calls are conducted daily and the status updated.
  • Communicated and implemented Software Quality Assurance Plans and activities to client managers and business.
  • Provided support to the client during UAT and Production.
  • Coordinated smoke tests to ensure code install was successful.
  • Involved in Test Lead activities like Estimations, Resource Management.
  • Status Reporting (Daily/Weekly status report, Test Summary Report and Productivity sheet).
Bachelor of Science: Computer Science, Expected in 06/2006
MS College of Engineering - Chennai, Tamilnadu, India,

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School Attended

  • MS College of Engineering

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  • Bachelor of Science

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