22 years experience working for Telecommunication companies as a software developer, application development manager and project manager.
Strong Business Operations skills including project management, resource management, invoice processing and confidence to discuss with upper management for approvals and improvements. Skill Matrix:
Confident in communicating across teams
Strong excel skills for reporting
RFPs, SOW's and other project documentation
Business Case creation
Resource, Cost and Time Management
Developing Financial Reports
Preparing and presenting performance reports Skills: Microsoft Office (PowerPoint, Excel), Microsoft Project Plan, Programming - Java
VerizonJanuary 1996 to CurrentSenior Software Engineer Irving, TX
Project Manage all Performance Testing projects. (Performance Testing is done for Network and other CIO organizations.
This includes training Managers and Team leads to enter LOE's and update status in Forte
Work with Cross CIO Project Managers to add our ARGS for impact.
Conduct calls with development Managers to justify our LOE hours.
9+ years experience working with Forte.
Work closely with Performance Test Manager to manage on and off shore resources, and ensure work is completed within our approved LOE, and timeline. Monitor Project activities for SIT of 66 applications
Developed multiple reports to map testing activities to the KPI and P*Q information
Customize Forte reports further to show
Overall activity specific for our team
Tracking of LOE approvals Business Case Coordinator for SIT and Performance Testing Team
9 years business case cycle experience including entering Business Cases, submitting estimating and being on calls to justify estimates
Trained managers to understand Pulse process Overall Finance/ Budget Co-ordination
Responsibilities include manage Capacity plans and creation of Budget views.
Work with CTO Finance Managers to get funding transferred for Performance Testing activities. Other Responsibilities
Responsible for staffing activities in our team - hiring (FTE's, T&M's), working with Staffing, Bartech etc. Work with Managers to create Job Postings etc.
SOW Experience - creation, approvals, management and payment of SOWs Real Estate Requirements Manager
Responsible for requirements, and testing of Real Estate application.
Worked with cross functional departments and the IT staff to gather / review business requirements, solution alternatives, and designs. Trained, guided and mentored other IT staff in adapting standards, best practices to provide superior quality solutions for business requirements.
Worked closely with the Real Estate client team on requirements. Performed requirements change management, impact analysis and gap analysis. Software Development Manager
Managed application development teams of 10-15 resources. Developed Voice and Sigma applications, which were call center applications.
Reduced Average Handling time of calls to less than 5 seconds by identifying and modifying customer call routing procedures in Call Centers. Requested to be individual contributor in 2003 for personal reasons. Developed IVR applications, fined tuned IVR prompts to reduce call volumes to the old GTE call centers for Residential and Business customers.
VOICEPLEXJanuary 1991 to January 1996Application Manager Irving, TX
Quickly promoted to Manager in this startup company due to performance.
Managed application development of IVR systems for multiple Telecommunication clients like GTE, Bell Atlantic, and Nortel.
Responsibilities included requirement sessions with clients, development of the IVR application, certification of the application in the client lab, and support during production roll out.
University of Texas at ArlingtonMaster: Computer Science EngineeringArlington, Texas, USMaster Degree: Computer Science Engineering (GPA 3.9), University of Texas at Arlington
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