I am a high-achieving engineer in service, project management, application professional possessing excellent communication, organizational and analytical capabilities with over 22 years of experience. Devises innovative solutions in applications to resolve business and technology challenges. Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion.
Education
Pittsburgh Institute of AeronauticsWest Mifflin, PAExpected in 1993 – –Associate of Applied Science:Aviation Electronics - GPA:Aviation Electronics
I provide service and support to customers from plant, Assign open tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction.
I use effective troubleshooting techniques to resolve end user technical issues via phone and internet means.
Serve as customer's technical resource, works in collaboration with engineers, and senior staff as needed to provide effective end user support and issue resolution.
respond to the complex issues for end users.
Identify problems and coordinates corrective action.
Collect detailed information, perform analysis, rely on experience and judgment to determine the most effective method of resolution.
Manage escalated customer RMA's in a timely and effective manner.
Escalate problems to other departments as needed.
Prioritize and implement approved system modifications, programs and other such requests of medium to high complexity.
Provide value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation and support.
Stay abreast of the latest technology trends on-call support coverage via on call rotation schedule.
First Republic - Project Manager Greenwich, CT, 10/1993 - 07/2011
I have the responsibility of the planning, execution and closing of any project, typically relating to field construction of transmitter sites.
Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
Determine the resources (time, money, equipment, etc) required to complete the project.
Develop a schedule for project completion that effectively allocates the resources to the activities.
Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required.
Determine the objectives and measures upon which the project will be evaluated at its completion staff the project in consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities.
Manage project staff and/or volunteers according to the established policies and practices of the organization.
Ensure that all project personnel receive an appropriate orientation to the organization and the project.
Contract qualified consultants to work on the project as appropriate Execute the project according to the project plan.
Set up files to ensure that all project information is appropriately documented and secured Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.
Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards by controlling the project.
Monitor and approve all budgeted project expenditures and monitor cash flow of project.
I am the primary technical resource for the field sales force, and are responsible for actively driving and managing the technology evaluation stage of the sales process.
work in conjunction with the sales team as the key technical adviser and product advocate and also provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages from sales to installation and any future business.
Maintain expert level of product knowledge and application.
Articulate technology and product positioning to both business and technical users.
Provide design and specification development support to consultants, integrators, and distributors.
Respond to functional and technical elements of RFIs/RFPs Listen, understand and convey customer requirements.
Perform technical/ product training for sales people, estimators, and engineers at targeted accounts.
Assist in the design and development of new products and tools necessary to make target accounts Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases Travel to project sites to perform start-up, integration, and training services Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Provide status of ongoing projects and future projects.
Identify customer's needs and sales opportunities to help future growth.
- Senior Field Service Engineer Alaska, IN, 10/1993 - 2006
I provide onsite service and support to customers and act as mobile service engineer and representative of company on assigned new installations or open service tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction.
This is done by using effective troubleshooting techniques to resolve end user technical issues.
Serve as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution.
respond to the complex application issues for end users.
Consult with clients and end-users, to determine hardware, software or system functional specifications.
Collect detailed information, perform thorough analysis and rely on test equipment, experience, and judgment to determine the most effective method of resolution.
Manage escalated customer tickets in a timely and effective manner.
Escalate problems to other departments as needed.
Prioritize and implement approved system modifications, programs and other such requests of medium to high complexity.
May serve as a project team member on project implementations; independently completing assigned tasks of medium to high complexity resulting in successful, on time and on budget projects.
May supervise and train less experienced staff or project team.
Prepare activity and expense reports on support activities.
Provide value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation and support.
Stay abreast of the latest technology trends May provide on-call support coverage via on call rotation schedule as needed.
Skills
Articulate, interpersonal skills, hardware, customer satisfaction, databases, driving, expense reports, managing, quality, sales, specification, system analysis, user support, phone, test equipment, troubleshooting
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