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senior scrum master resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused, Senior Scrum Master with 20 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing.

Skills
  • Complex Problem Solving
  • Quality Assurance
  • Documentation and Reporting
  • Performance Monitoring
  • Data Analysis
  • Technology Implementation
  • Work Planning and Prioritization
  • Project Management
  • Systems Analysis
  • Verbal and Written Communication
  • Project Team Coordination
  • Presentation Skills
  • Software Process Management
  • Scrum Processes
  • Customer Requirements Analysis
  • Team Leadership
  • Presentations and Demonstrations
  • Change Management
  • MS Office
  • Coaching and Mentoring
  • Project Planning
Experience
02/2021 to Current Senior Scrum Master Modivcare | Home City, MO,
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
09/2014 to 02/2021 Business Systems Consultant Abbott Laboratories | Clinton, MA,
  • Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
  • Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
  • Participated in business solution design process for client to understand and define functional project requirements.
  • Developed and managed project plans while providing status updates to management.
03/2013 to 10/2013 Business Analyst Avnet, Inc. | Ashland, MA,
  • Communicate business or process solutions, recommendations and issues to management on a regular basis
  • Work with business owners and developers assess current capabilities and identify high level customer requirements
  • Create project documents: business requirements, use cases, diagrams, project plans, and policy/procedure changes
  • Perform business risk assessment analysis and support the Electronic Data Interchange (EDI) process.
10/2011 to 03/2013 Enterprise Project Manager Adt Security Services, Inc | West Palm Beach, FL,
  • Supported PMO by facilitating cross-site, departmental and staff communications between business and technology while ensuring compliance with SDLC standards and SOX policies
  • Created project charters, plans and schedules to align goals and expectations among executive sponsors and stakeholders for simultaneous projects
  • Led executive sponsor and stakeholder sessions to review issues, risks, actions and milestones to gain executive sponsor approvals
  • Ensure deliverables were complete, accurate, and on time.
07/2010 to 10/2011 Customer Service Quality Specialist Aegon | Plano, TX,
  • Design training sessions for Customer Service Representative (CSR) and provide education on technical aspects
  • Conduct performance evaluation of CSRs calls to identify areas of opportunities and compliance of rules and regulations
  • Database administrator of the Quality database to house all elements of the Quality evaluations, coaching feedback and reports.
01/2007 to 03/2010 Manager of Business Analytics Radnet | Lakewood, CA,
  • Administered the human resources task including recruitment, training and performance reviews
  • Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
  • Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)
  • Created test cases and test scripts, developed use case with UML for new product functionality, updated SOPs
  • Aided management in standardizing Web applications by preparing GUI standards and recommending alternatives for incorporation in phased, iterative manner.
07/2001 to 01/2007 Business Consultant Analyst HSBC North America Holding | City, STATE,
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Delivered results using strong understanding of project management methodology and PMO standards.
  • Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
  • Coordinated work plans between project manager and client using MS Project.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
Education and Training
Expected in 01/2007 to to Certificate of Completion Time management, Human Resource, Basic SAS, Project Management | HSBC Career Development, Las Vegas, NV GPA:
Certifications
  • Certified Scrum Maser, Wells Fargo - 2 years

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Resume Overview

School Attended

  • HSBC Career Development

Job Titles Held:

  • Senior Scrum Master
  • Business Systems Consultant
  • Business Analyst
  • Enterprise Project Manager
  • Customer Service Quality Specialist
  • Manager of Business Analytics
  • Business Consultant Analyst

Degrees

  • Certificate of Completion Time management, Human Resource, Basic SAS, Project Management

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