Experience delivering complex projects in both waterfall and agile delivery methodologies. Experience providing communication to senior leadership teams Experience in issue resolution Ability to successfully manage multiple priorities Software Quality Audit average 98%; Detail oriented
Senior Scrum Master, 01/2015
to Current AT&T Services Inc – Saint Louis,
Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
Support product owner in backlog management and continuous on-time delivery of features.
Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
Direct and lead developers and security analyst from project initiation through delivery of final product.
Presented analysis findings both verbally and in written reports.
Participated in special projects, external audits, evaluations and process improvements.
Senior Software Delivery Project Manager, 01/2006
to 12/2014 AT&T Services Inc – Saint Louis,
Provided leadership and oversight of complex high visibility projects.
Collaborated with project team and business clients to ensure requirements are delivered on time and within budget.
Negotiate delivery dates across application teams to develop project schedules.
Responsible for creating project plans and managing all change requests.
Identified and communicated project issues/risks, recommended solutions, and workedave with senior management to implement mitigation plans and long-term solutions.
Data Analyst, 01/2001
to 01/2006 AT&T Services Inc – Saint Louis,
Consulted with customers to understand goals and objectives of data work request and define requirements and scope.
Designed, coded, tested, and implemented client requirements using SQL, Business Objects, and Queryman.
Analyzed and resolved end-user issues with previously created reports.
Created customized reports to retrieve data needed to stop revenue leakage and to collect on past due balances.
Produced pivotal ad-hoc data to the BCS team in the Midwest region used to support and retain a $105 million account.
Developed and maintained global reports that allowed client to quickly isolate growth and decrease line loss.
Effectively managed conflicting priorities under demanding work schedule while meeting the deadline of multiple clients.
Senior Benefits Administrator, 01/1987
to 01/2001 Ralston Purina – Saint Louis,
Administered health plan benefits for company's executive leadership team.
Provided research, analysis, and interpretation of employee benefits policy regarding claims requiring litigation.
Evaluated and prioritized complaints from employees, providers and vendors.
Negotiated acceptable resolutions to all parties involved.
Performed monthly audits of twenty examiners to verify that benefits payments were distributed in accordance with the company's health benefit plan, state insurance commission guidelines, and government regulations.
Designed, developed, and distributed accuracy and production reports for senior leadership.
Implemented adjustments to employees benefit claims resulting in a high level of employee satisfaction and improved relationships with providers.
Responsible for approving benefit payments in excess of three million dollars annually.
Maintained monthly accuracy ratio of 98% or greater.
Consistently exceeded departmental monthly production guidelines.
Trained new claims examiners.
Mentored less experienced examiners.
Masters of Art: Information Technology Management,
May 2012 Webster University - Saint Louis,
Missouri Information Technology Management
Bachelors of Science: Computer Science Technology,
March 2001 Saint Louis University - Saint Louis,
Missouri Computer Science Technology