LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accomplished Scrum Master with Business Analyst experience, Progressive experience in gathering technical requirements and preparing specifications. Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development. Skillful in using heuristic techniques to problem solving under pressured environments.

  • I understand, at full length; SDLC methodologies, particularly; Waterfall, Agile Scrum, and Hybrid.
  • I have embraced a singular ability to develop; effective high quality documents and presentations for diverse audience.
  • Led/conducted requirements gathering processes and techniques by using different elicitation methods such as client interviewing, requirements workshops, interface analysis, prototyping,survey/questionnaire, focus groups, document analysis, observations.
  • Performed due diligence with proposed vendors to analyze the risk in the business transaction.
  • Throughout my career I have conducted GAP, Impact, SWOT, Cause & effect analysis, Root cause, Cost-benefit analysis, feasibility studies, and risk analysis
  • Throughout my experience, I have gained substantial skills using UML Modeling like activity diagrams, sequence diagrams, use case diagrams, process work -flow diagrams, interaction overview diagrams, class diagrams.
  • Experience in conversion of business process functionality into System Requirement Specifications.
  • I am proficient in SOA implementation, with good knowledge of web services, web methods, XML, WSDL.
  • I had a well established and a consistent interaction with the technical squad, so that i can ensure the functional and technical implementation of the business requirements.
  • I have a good knowledge of Databases, Relationships and OLAP operations like roll up, drill down, slicing/dicing, using BI tools.
  • With my previous experience in healthcare, I have acquired a good comprehension of compliance and terms such as Medicaid, Medicare, HIPPA, FHIR and HL7.
Skills
  • Field Service Lightning
  • Agile Coach and Consultant
  • Servant Leadership
  • Agile planning
  • Interpersonal and Communication skills
  • Computer science and coding
  • Project Management Tools: Jira, MS SharePoint
  • Reporting tools: Tableau, PowerBI, Crystal Reports
  • Web Technologies: XML, HTML, Json, SOAP, JavaScript, Web Services, API, SOAP, RESTful, AJAX
  • Visualizations and Prototyping: MS Visio,Rational Rose
  • DataBase: SQLserver
  • Robotic Process Automation
  • JSON
  • HTML
  • JavaScript
  • Python
  • Apex
  • C++
  • Automation, Crystal Reports,
  • Foreign languages : French,Spanish,Arabic, English
  • Data mining
  • Technology architecture analysis
  • SAP
  • Staff training and development
  • User acceptance testing
  • Cost-benefit analysis
  • Requirements gathering
  • Business process improvement
  • ITG test plan creation and application
Experience
03/2018 to 07/2020 Senior Scrum Master Cox Automotive | Draper, UT,
  • Project Overview: Implementation of retail module of Salesforce B2B across the retail outlets; to capture leads and manage appointments, while easily handling off data and orders to the company's existing back end infrastructure. The project I worked on; was mainly based on the Salesforce configuration, data migration and SAP & (ERP/CRM) Salesforce integration.

My duties in this role:

  • Monitored and facilitated scrum processes and team meetings for Salesforce development.
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times..
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

Environment: Telecommunication (CPNI, CALEA, ETC, TPV), CRM/ERP, Service lightening, SAP, Google tools (sheets, LucidChart, Docs..)

01/2016 to 02/2018 RPA Business Analyst/scrum Master Wells Fargo | City, STATE,

Project Overview: I worked in the implementation of the RPA technology in the loan origination process for lending solutions. The project was based on automating repetitive tasks and reducing data entry costs and errors.

As an RPA business analyst and scrum master, managed the project from inception to closure, from capturing high level requirements to leading multiple teams to ensure smooth deliverables.

• Defined and reviewed project scope, performed business relationship management, while maintaining profitable engagement with key stakeholders; to identify processes to be automated.

• I was the main coordinator from the development to the submission of RPA milestone deliverable, including (PDD, SDD AND BPA RELEASES)

• Worked with diverse teams when it comes to the business requirements identification; including functional and process design, prototyping, testing and support procedures.

• Performed feasibility analysis, complexity analysis and ROI analysis and presented a summary to the internal key stakeholders and walk them through to be design of the automated process.

• Calculated automation percentage in addition to FTE (Full Time Employee) benefit; while maintaining initial prioritization and working on assisted and unassisted automation processes.

• Before beginning the automation; I obtained sign offs after presenting business cases to SME’s. Between the developers and the business, I was the primary point of communication.

• Translated requirements into detailed functional designs for development testing, not to forget to mention; implementation after facilitating sessions with the solution architect teams. and SME’s. I have also recorded defects that were identified by users in the UAT.

• I have assisted SAP General Ledger & Asset consultant in assets and corporate reporting, and configuration support

• I routinely and consistently delivered weekly status updates which includes, assumptions, dependencies, change requests, risks and defects to business and program manager.

Environment: Banking (Ofec, HMDA, TRID, GDPR) UIPATH, SAFe, JIRA, Java, SOAP/REST Web Service, MS Vision, MS Share point, JIRA, Confluence, Github, Jenkins, Mockup Screens.

10/2014 to 12/2015 Business Analyst, Business Analyst Davita INC | City, STATE,

Project Overview:

The legacy EHR was no longer supporting new patient records due to record retention policy, the hospital adapted a new EHR system that can meet the requirements.

Key responsibilities:

  • I Worked closely with HIT consultant to ensure that organizations comply with federal regulations.
  • I also helped in delivering new information to multiple levels of an organization, including stakeholders.
  • Maintained a close partnership with CIMO to maintain the success of the project and assure the complete table structure of the legacy EHR, so that they could extract the data and deliver it to the staff of the target system.
  • Worked closely with compliance consultant to ensure the transparency, privacy and governance meet the HIPPA-Compliance standards.
  • Assisted the data migration team in CCD extraction and evaluation, clinical data mapping, configurations, testing,.
  • Validation, data import and issue resolution.
  • Created Power interest grids to identify key stakeholders for eliciting high level requirements.
  • I conducted focus group and brainstorming meeting, not to forget to mention elicitation techniques with stakeholders; in addition to the facilitation of JAD session with the business and technical squad in order to have sufficient facts and figures for requirements.
  • Facilitated and arranged conference calls, and business Interviews with stakeholders and end use.
  • Effectively conducted Change Request Management (Scope Creep) and assigned priority on each change.
  • I assisted senior business analyst and project manager in requirement gathering, also created and maintained procedures and documentation.
  • I assisted in organizing and conducting meetings, briefings, JAD sessions and demonstrations with stakeholders.
  • Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders or the project.
  • Helped resolving day-to-day technology needs of the business unit with a focus on the analysis of processes.
  • Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do; conducting informal meetings ad hoc as needed.
  • Provided overall project management to multiple projects successfully completing them on schedule and on budget.
  • Worked with the clients on the final signing process in the User Acceptance stages.
  • Environment: Scrum, JIRA, RDMS, HIPPA, HL7, LOINC, SNOMED CT, MS VISIO, Informatica, PowerBI.,
04/2014 to 08/2014 Junior Business Analyst (Summer Intern) Davita.inc | City, STATE,

I worked as an entry level business analyst at Davita INC. The organization was implementing a new human resource management software.

• I assisted business analysts and project manager in requirement gathering, also created and maintained procedures and documentation

• I assisted in organizing and conducting meetings, briefings, JAD sessions and demonstrations with stakeholders.

• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders or the project.

• Helped resolving day-to-day technology needs of the business unit with a focus on the analysis of processes.

• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do; conducting informal meetings ad hoc as needed

• Provided overall project management to multiple projects successfully completing them on schedule and on budget

• Worked with the clients on the final signing process in the User Acceptance stages.

Education and Training
Expected in 2016 Bachelor's | Business Administration, International Business, Political Science Salem State University, Salem, GPA:

Dean's List

Expected in 06/2010 Associate degree | Accounting And Business Management University Of Mohammed 5, Rabat, GPA:
Expected in Scrum Master Accredited Certification | International Scrum Institute, , GPA:
Expected in Data Analytic And Visualization in Health Care | Rochester Institute Of Technology, , GPA:
Expected in | Certified RPA Business Analyst And Administrator Automation Anywhere AA, , GPA:
Expected in | Certified RPA Business Analyst UIPATH, , GPA:
Expected in | Querying Data With Transact-SQL Certification Microsoft, , GPA:
Expected in 2014 | Business Analyst Training Certification Strategism Inc , , GPA:
Accomplishments
  • Dean's List all semesters.
  • 2014 — 2015 Salem State University President Chapter Volunteer French Tutor Salem Public School District Women in Agile Conference , Washington, D.C.
  • August 2019 Agile Alliance technical conference, Raleigh NC April 2016.
  • Multicultural Ambassador for the International students Association.
  • Vice president African students Union
  • Events seasonal Emcee
  • Bates hall (south campus) resident assistant

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Resume Overview

School Attended

  • Salem State University
  • University Of Mohammed 5
  • International Scrum Institute
  • Rochester Institute Of Technology
  • Automation Anywhere AA
  • UIPATH
  • Microsoft
  • Strategism Inc

Job Titles Held:

  • Senior Scrum Master
  • RPA Business Analyst/scrum Master
  • Business Analyst, Business Analyst
  • Junior Business Analyst (Summer Intern)

Degrees

  • Bachelor's
  • Associate degree
  • Scrum Master Accredited Certification
  • Data Analytic And Visualization in Health Care

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